Zanussi Customer Service

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  • Zanussi

    Customer Service Scoreboard

    • 0.00 Overall Rating
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    • 3 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
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    • 0.0 Issue Resolution
    • 2.3 Reachability
    • 1.0 Cancellation
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Posted by PenHut


Impossible to talk to a Customer Service team member if you have a problem. The website customer care number feeds straight out to service 'partners' and it's not possible to circumvent the process. My (in warranty) Zanussi integrated dishwasher stopped working three months' ago - I've had five engineer visits; two new circulation pumps and a pressure valve have been fitted and it still doesn't work. Each engineer's visit is an 'all day' slot - prepare for one in two visits to be an assessment of the parts required to 'fix' the machine and then a three week lapsed time interval before the next visit. The authorised service partner cannot resolve the problem and has no authority to do anything other than continue to send out engineers who fail to fix the problem. Massively inconvenient, appalling customer service, dreadful build quality and a dishwasher that is apparently not fit for purpose. Before realising it was covered by warranty, I asked an independent white goods repair agency to inspect it - they advised me to buy a new machine because of the repair costs. They subsequently wished me 'luck' in sorting it through the warranty process. How right they were.

Posted by pahumphreys


I have a new Zanussi built in oven bought a couple of months ago. Needed to book an engineer to see to a fault. Rang four times, even asked Euronics to ring on my behalf, but have received no appointment. Their excuses were that their systems were down, or another time, there was no one there to help me. All times I was assured that I would get a call back directly. Nothing. I sent a complaint email to their customer services, but have heard nothing. I have now waited 8 days and still counting, just to book an engineer's appointment - but this has proven to be a nightmare. Out of 10 I would give a 2, that's just for them answering the phone - because they have done nothing else. be warned.

Posted by zanussi complaints


I Phoned Mon 9/11/15 To Get An Operator [michael] To Report A Vacuum 20xx That Was Smoking And Lighting Up Which Is Only 10 Months Old, he Said He Would Call Back When He Smoke To A Engineer Which Never Happened I Called Back Told Me It Would Be Replaced I Should Get It Wed 11[11]15,waited All Day Cancelled Doctors Appointment To Be Here At 4/15pm Called To Get The Same Michael To Find Out How It Was Coming He Asked To Put Me On Hold Till He Found Out A Time,held On For About A Good 10mins Gave Up And Called Back In To Be Passed From Pillar To Post Took Me All The Way To 4.55pm To Be Told There Was A Letter On Its Way To Me And I Would Not Get Replacement Till Mon 16/11/15 Which I Was Not Pleased About Got A Very Cheeky [sorry If That Does Not Suit You] I Am A Pensioner I Have Spent About 4 /5 Pounds On Calls Have Had To Go Out And Buy A Sweeper At, it Is Now Friday13/11/15 No Letter Has Arrived, your Calls Are Recorded So You Can Check This, why Was I Given The Wrong Info, the Shop Where I Bought Th Vacuum Is Full Of These Vacuums The Repair Centre Larkhall I Would Like An Answer This Or Do Zanussi Just Not Care About Customer Service. From Jean Brown Ps Unsure What Bottom Letters Are

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