Posted by PenHut
Impossible to talk to a Customer Service team member if you have a problem. The website customer care number feeds straight out to service 'partners' and it's not possible to circumvent the process. My (in warranty) Zanussi integrated dishwasher stopped working three months' ago - I've had five engineer visits; two new circulation pumps and a pressure valve have been fitted and it still doesn't work. Each engineer's visit is an 'all day' slot - prepare for one in two visits to be an assessment of the parts required to 'fix' the machine and then a three week lapsed time interval before the next visit. The authorised service partner cannot resolve the problem and has no authority to do anything other than continue to send out engineers who fail to fix the problem. Massively inconvenient, appalling customer service, dreadful build quality and a dishwasher that is apparently not fit for purpose. Before realising it was covered by warranty, I asked an independent white goods repair agency to inspect it - they advised me to buy a new machine because of the repair costs. They subsequently wished me 'luck' in sorting it through the warranty process. How right they were.