Zanussi Customer Service

User Reviews, Ratings and Comments

Zanussi must receive 2 more comments in order to receive a customer service rating.
Add your comments and ratings for Zanussi customer service


3 Negative Comments out of 3 Total Comments is 100.00%.


0 Positive Comments out of 3 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

There are currently not enough comments for Zanussi to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

  • Zanussi

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 3 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 2.3 Reachability
    • 1.0 Cancellation
    • 3.0 Friendliness
    • 1.0 Product Knowledge

Add your review!

Posted by PenHut

Impossible to talk to a Customer Service team member if you have a problem. The website customer care number feeds straight out to service 'partners' and it's not possible to circumvent the process. My (in warranty) Zanussi integrated dishwasher stopped working three months' ago - I've had five engineer visits; two new circulation pumps and a pressure valve have been fitted and it still doesn't work. Each engineer's visit is an 'all day' slot - prepare for one in two visits to be an assessment of the parts required to 'fix' the machine and then a three week lapsed time interval before the next visit. The authorised service partner cannot resolve the problem and has no authority to do anything other than continue to send out engineers who fail to fix the problem. Massively inconvenient, appalling customer service, dreadful build quality and a dishwasher that is apparently not fit for purpose. Before realising it was covered by warranty, I asked an independent white goods repair agency to inspect it - they advised me to buy a new machine because of the repair costs. They subsequently wished me 'luck' in sorting it through the warranty process. How right they were.

Posted by pahumphreys

I have a new Zanussi built in oven bought a couple of months ago. Needed to book an engineer to see to a fault. Rang four times, even asked Euronics to ring on my behalf, but have received no appointment. Their excuses were that their systems were down, or another time, there was no one there to help me. All times I was assured that I would get a call back directly. Nothing. I sent a complaint email to their customer services, but have heard nothing. I have now waited 8 days and still counting, just to book an engineer's appointment - but this has proven to be a nightmare. Out of 10 I would give a 2, that's just for them answering the phone - because they have done nothing else. be warned.

Posted by zanussi complaints

I Phoned Mon 9/11/15 To Get An Operator [michael] To Report A Vacuum 20xx That Was Smoking And Lighting Up Which Is Only 10 Months Old, he Said He Would Call Back When He Smoke To A Engineer Which Never Happened I Called Back Told Me It Would Be Replaced I Should Get It Wed 11[11]15,waited All Day Cancelled Doctors Appointment To Be Here At 4/15pm Called To Get The Same Michael To Find Out How It Was Coming He Asked To Put Me On Hold Till He Found Out A Time,held On For About A Good 10mins Gave Up And Called Back In To Be Passed From Pillar To Post Took Me All The Way To 4.55pm To Be Told There Was A Letter On Its Way To Me And I Would Not Get Replacement Till Mon 16/11/15 Which I Was Not Pleased About Got A Very Cheeky [sorry If That Does Not Suit You] I Am A Pensioner I Have Spent About 4 /5 Pounds On Calls Have Had To Go Out And Buy A Sweeper At, it Is Now Friday13/11/15 No Letter Has Arrived, your Calls Are Recorded So You Can Check This, why Was I Given The Wrong Info, the Shop Where I Bought Th Vacuum Is Full Of These Vacuums The Repair Centre Larkhall I Would Like An Answer This Or Do Zanussi Just Not Care About Customer Service. From Jean Brown Ps Unsure What Bottom Letters Are

There are currently 0 Positive Comments for Zanussi.

Be the first to submit a positive comment
There are currently 0 Employee Comments for Zanussi.

Be the first to submit a comment from an Employee


We are proud to recognize the companies providing the best customer service each year within their industry.


Check out these popular comparisons of Zanussi customer service versus other companies:

Zanussi vs. AEG
Zanussi vs. Bosch
Zanussi vs. Electrolux
Zanussi vs. Samsung
Zanussi vs. Siemens
Zanussi vs. Whirlpool
Company Replies

Authorized representatives of Zanussi can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
08445 612 612

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Zanussi corporate office headquarters phone number, address and more at

Get Help Online

Get immediate support for your Zanussi questions from

Reviews & Ratings

View thousands of Zanussi user reviews and customer ratings available at

Zanussi Manuals
Company News
Zanussi gira la Grande Guerra a Trieste
Ci saranno anche diversi scorci del Friuli Venezia Giulia nel nuovo progetto del maestro del cinema polacco Krzysztof Zanussi, “Ether”, film di guerra frutto di una grossa coproduzione europea che mette insieme Ucraina, Polonia, Lituania, Ungheria e ...
Ottavio Sgubin: “È grazie a Zanussi se io sono un artista”
Lui è di poche parole (ma quelle che usa fanno effetto). Preferisce affidare le sue emozioni alla pittura, da oltre 50 anni. Ottavio Sgubin, nato ad Aquileia nel 1940, originario di Fiumicello (la sorella Marta è stata la tata dei Kennedy e degli ...
Morto Aniceto Canciani, il manager mediatore di Electrolux-Zanussi
Fu il braccio destro di Rossignolo, decisivo nella visita di Papa Wojtyla a Porcia. Ex vicepresidente di Mediocredito, aveva 81 anni. Venerdì l'addio a Cordenons di Enri Lisetto. 21 settembre 2017. È morto mercoledì mattina, nella sua abitazione di ...