YouTube Customer Service

User Reviews, Ratings and Comments

YouTube customer service is ranked #543 out of the 946 companies that have a rating with an overall score of 30.05 out of a possible 200 based upon 43 ratings. This score rates YouTube customer service and customer support as Disappointing.


41 Negative Comments out of 43 Total Comments is 95.35%.


2 Positive Comments out of 43 Total Comments is 4.65%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • YouTube

    Customer Service Scoreboard

    • 30.05 Overall Rating
      (out of 200 possible)
    • 41 negative comments (95.35%)
    • 2 positive comments (4.65%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.4 Reachability
    • 2.3 Cancellation
    • 3.3 Friendliness
    • 2.6 Product Knowledge

Add your review!

Posted by Netty and LilDeano Philly’s Fu

Need help getting monetization so I can continue to create great content.
Also Some YouTubers Hav Been Bullying Very Bad On Other media outlets to get people shut down on the platform

Posted by Wolfy17

We r paying you tube red but my daughter's tablet broke and she cannot remember her own password to her google account the only thing she remembers is that her you tube red was under her for her you tube red account please help my name is Maria and I need help to cancel her account until she is able to open get another tablet my number if u need to ask me questions thank you

Posted by jessida Victoria

I recently got 100 subscribers and you guys haven't contacted me for my bronze play button

Posted by twinsbytracy

My account has been terminated. Ive never uploaded a video in my life nor used foul language or anything to get my account terminated. I want to discuss this matter further. Thank You..Miss Tracy Yeoman

Posted by Anonymous

Once an avid YouTube fan until this week where attempting to watch YouTube I was forced to endure five mins plus of pre programme or adverts without the option to "skip ad" how annoying is this ? Seriously who in they're right mind want to watch a programme, oh great I'll watch this but ....... oh no !! You can't unless you watch this programme about Valentino Rossi first all five minutes of it !!!! Seriously !!!! If I have to do that every time then for me it's bye bye YouTube ! Get a grip YouTube because others will follow suit and ditch it completely !

Posted by Anonymous

As I'm sure you're aware many ages use YouTube. I feel like you guys dropped the ball regarding advertising and censoring. I have never written or contacted a company so I'm sure you can imagine my disgust. When my 2 year old watches an innocent show like pocoyo, I do not want to see the Jason Bourne movie being advertised ( "Jesus Christ its Jason Bourne'). This is basically profanity. It's blasphemy. You don't want profanity on your comments but put them in your ads?!? The advertsing should reach that age appropriate audience.

Posted by Anonymous

I was being charged for a subacription i did not sign up for. Was told id get a refund and billing would stop it didnt i terminated my info now they disabled my account. And i cant contact anyone anymore. This sucks

Posted by SarahSalyers1

I Have A 8 Year Old Daughter Who Gets On Here To Watch Makeup Videos And Nail Videos, But It Has Came To My Attention That She Can Now With Out A Youtube Account Can Pull Up GUY ON GIRL!!!!!!!!!! What Happened To Having To Have A Account Over The Age Of 18 To See That Nasty I Am A Mother Of 2 And I Am Not Happy About This What So Ever I Want Something Done. When I Walk In A See My Daughter Watching I Am So Disgusted With You All I Can Scream!!!!!!!!!!! If Something Isnt Done I Am Going To Press Charges!!!!!! So I Expect To Recieve Some Form Of Reply Back!!!!!!! You Can Contact Me I Advise That You Take This Seriously Cause What If This Was Your 8 Year Old Daughter? Exactly!!!!!!!!! Very Off And Disappointed In


Posted by Missk

Somehow my old email got deleted I cannot get my YouTube I had to change my email it is KayWaterman this is my new email please help I would like to get back on my phone

Posted by Linag12

This is why people need to move to 'ZippCast', I like it there to upload/watch videos and Youtube is annoying, with the strict rules and copyright, I've lost count of how many times I've been terminated and lately without reason and still waiting for 2 months to get my account back. I hope some website over takes Youtube someday, you can't be popular forever, Yt has gotten a lot of complaints lately, even by big youtbers, calling them out for fair use aka copyright, and how crap it is, people are tired of youtube. ugh!

Posted by RTE YungDonteBoss

Locked You Yube Account Called Then It Say Verify Its You By A Telephone Number You Put On Your Account I Have That No More I Don't Got That Phone Number No More Delete It Deactivate It Delete This Account Remove This Account

Posted by rmaraist

After I cancelled most of Cox's movie viewing channels, I discovered YouTube's movies, but after thoroughly researching my options, I have yet to find exactly what i'm looking for, although You Tube fills most of my needs. I would like a subscription which bears a monthly fee, and bans all the banner ads like that scamming company who says "Social Security Sucks", and other stupid ads which I must continuously x" off my screen. YouTube Red might be the type of subscription I'm searching for, which is one which enables me to view any and every movie in its database without having an additional price tag attached to it. On YouTube I can access most of the Hallmark movies, but not all. I am going to contact other online movie channels which get the "green" light from the Web of Trust to research if they offer what I'm looking for. Please let me know exactly why You Tube Red might be what I'm looking for. I am only interested in a monthly fee, not an annual fee so this leaves Amazon out.

Posted by B

Deeply regret to your youtube offline videos system/process

I had downloaded a lot videos from office for offline viewing at home. But when i went home they were showing expired and when i clicked on them it showed connect to internet to update. So i went online but even then it was showing connect to update, but after long hours of searching over the internet i couldn't find any solutions. Why it ccur. You Tube has eaten my data plane.


Posted by Anonymous

Please, i need your help, i bout a LTC Smart 40" inch tv and no matter how hard i tryed! coulnd get access to youtube on ROKU, hello there! please give me a hand ok, i really want my youtube on my LTC tv, excuse my inglish ritting si. Mr.Delgado

Posted by Anonymous

Hi throughwomenseyes,

Weââ?¬â?¢re writing because one or more of your videos is no longer viewable in the United States, due to a pre-existing claim by a copyright owner. Before we get to the details, please be assured that this change does not affect your account standing on YouTube, nor does it put your channel at risk of termination. In other words, this is not a ââ?¬Å?copyright strike.ââ?¬Â?

Here�s why this is happening: You may have heard that we recently announced YouTube Red - a new membership that offers fans more choice in how they watch their favorite videos with features like ad-free, background and offline viewing for a monthly fee. In order to deliver a great experience for fans who choose to pay for this offering, we are updating our contracts with all of our content partners. The new terms make it possible for us to share subscription revenues with creators, providing an additional revenue stream for them beyond ad-supported YouTube revenue. The overwhelming majority of videos on YouTube are accounted for in our agreements, but there are some partners who have asked for more time to think about their options. While we work with these partners to update their terms, we unfortunately can't make their claimed videos available in the US.

There are a few options that might be available to you. For example:

If you believe Content ID mistakenly identified content in your video, or if you have all the rights to use that content, you may be able to dispute the claim. Visit our help center for help understanding and addressing claims.

If you�ve received an audio claim, you may be able to remove the song. You can also take advantage of the YouTube Audio Library -- royalty-free tracks you can use for free, forever, for any content you make (not just YouTube videos).

The videos listed below are being affected by this. Each video title links to more information.

What is Women Waking the World?

Itââ?¬â?¢s our goal to make as much great content as possible available to as many people as possible, so weââ?¬â?¢re actively working with copyright owners to restore these videos in the USââ?¬â??for both ad-supported viewers and members of YouTube Red. We sincerely hope this is a temporary situation, and very much appreciate your patience.

- The YouTube Team

Help center � Email options � Report spam

Posted by bob

I'm so tired of this crap!

For 3 days I've been trying to sign in, to tell you I'm old enough, (65) to watch you tube. But your site keep s sending me round and round and round. I'm so upset. ........ will someone talk to me before I blow up? I can't use my old phone number, it was a work number I no longer have. My email,, is the same forever! And I can't remember a 10 year old password, so, I guess I'm SOL? SO now what? Just let it go? TALK TO ME, PLEASE

Posted by Anonymous

Seriously, waited 20 something minutes only to be told that the phone director stepped away, and then got hung up on. Thanks.

Posted by Jeanette Pugh

I Think You Tube Is Great)

Thing Is People Stealing Phones And Emails And Breaking Into Houses To Gain Acess To Equipment Used To Make A Film.

Charlottesville Virginia Has Problems With People That Suffer From Envy Stealing My Equipment

From Jeanette Pugh

Posted by Anonymous

Very awful service, can never seem to get help from someone and they always seem to be rude

Posted by farhan

Which type service is this bcoz no 1 is attending my call and i want help from youtube service .Plzzz if any one of youtube service sew my this comment so rply me soon on

Posted by Anonymous

Do you actually answer your call? My time is very important, your easy access to porn has destroyed my marriage and my family and I need help with parental/porn blocks! Why can't I get help? How many marriages are you going to destroy? Where's the customer support? Answere the phone on hold now for 2:40:30!!!

Posted by Anonymous

I now have been on hold for2:26:30 what the hell?..

Posted by Anonymous

I don't use you tube a lot but i am very irritated with their micro monitering. Ive wanted to watch snow bride and everytime there is a upload even ones from early fall, you tube has deleted them all...your staff picks and chooses. You have pure filth you leave on but a good movie, clean and good you delete...i wish your company aka google too would be dont deserve the time spent with you. If women even would boycutt you, youd see a noticable difference. Ive come to dislike you tube and google.. Dont bother contacting me..i am never closing all my emails today on google i hate that all in one option anyway.. theres no privacy on google. But you tube and snow bride has infuriated me. Hallmark needs to ban your ability to run any of their movies; making them available only on Hallmark options. You dont deserve to run clean family oriented movies. You tube only wants trash.

Posted by Anonymous

I have been dealing with trying to gain access to both my "legacy accounts" for over a year now and have had no help whatsoever. I am met with the same silly, incomplete guides of "how to's" that are about as vague as the paper's astrology column and any attempts I have made to contact customer service have been totally ignored.

Posted by Anonymous

Youtube "customer service" is a job! Never one do you speak to a human. Some respect they have for the people that make them millions a year. Try and spend come of those millions on hiring a HUMAN to answer the phone! !

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Posted by AGuy

Youtube has better costumer service than most sites. They actually allow you to ask for help, and it is for the most part resolved. I've never once been frustrated with Youtube. They always give an resolution back.

Posted by Anonymous

YouTube customer service has a real person answer your questions individually. They gave me actual answers within a few days of submitting my tickets.

Please disregard my negative comment, which I submitted by accident.

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