Windows Customer Service

User Reviews, Ratings and Comments



Windows customer service is ranked #95 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 58.60 out of a possible 200 based upon 10 ratings. This score rates Windows customer service and customer support as Disappointing.

NEGATIVE Comments

8 Negative Comments out of 10 Total Comments is 80.00%.

POSITIVE Comments

2 Positive Comments out of 10 Total Comments is 20.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Windows

    Customer Service Scoreboard

    • 58.60 Overall Rating
      (out of 200 possible)
    • 8 negative comments (80.00%)
    • 2 positive comments (20.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.3 Reachability
    • 5.0 Cancellation
    • 5.3 Friendliness
    • 3.2 Product Knowledge

Add your review!

Posted by moonlion


I installed Windows 10 over a month ago. Today Windows 10 disabled my Kaspersky anti-virus program and notified me that my subscription had expired and they had replaced Kaspersky with Windows Defender. My Kaspersky subscription has over half a year to run. I cannot get any helpful response from Windows.

Posted by Anonymous


i received a call from a person saying they were from Windows and my computer was down loading illegal file. he said his name was Dan Wright and his badge number was ms2520. i would not do what he was wanting do to do because I was unsure who he was. he also left a call back number
could you verify if this person works for Windows?

Posted by Anonymous


I am on the NO CALL phone list. Over 6 years ago I had to have tech support. Since then we have gotten rid of that computer and purchased a new computer. I keep getting calls from tech support. I have told them that I no longer have that computer. Just minutes ago I received a phone call from Windows AGAIN and I told them AGAIN that I no longer have that computer. THE PERSON ON THE OTHER END OF THE LINE TOLD ME TO (QUOTE) "STOP LYING"!!!! Are you kidding me? THIS PERSON SHOULD BE FIRED!!!!! I NO LONGER WANT TO RECEIVE PHONE CALLS FROM WINDOWS.

Posted by TRIXIEDARK


I called them because Gateway told me thwy could not help me with my issue it was a windows issue an I needed to call them.

I did the guy I talked to said it was gateway's issue and not there's.
they can fix the issue but only if I purchase something from them.

I told them no i'm not going to pay them any thing because its an issue with the windows 8 update causing my laptop to just disconnect from the internet sporadically..

It started right after windows updated my laptop. after is finished updating not even 2mins later it was disconnecting..

so yes I KNOW IT WAS THE UPDATE.
the acted like i was trying to pull a fast one on he by even saying it was windows problem an they need to fix it at no cost to me since there is no way to stop it from updating itself..

BUT NO THEY SAY ITS GATEWAYS FAULT NOT THERES AND GATEWAY SAYS ITS WINDOWS FAULT.
SO I AM JUST SCREWED AND NOW OWEN A VERY
EXPENSIVE PAPERWEIGHT..

I WONDER IF I COULD GET $500.00 FOR A PAPERWEIGHT ON EBAY???

Posted by Anonymous


You need to get people that speak English for sales and tec support I don't even want to deal with you I was going to buy tons of for my company but it is Bull

Posted by hippeygirl101


They were the worst. I waited for almost an hour on hold.

Posted by asiancertified


OMG I CAN'T BELIEVE I WAS TRICK; I SPOKE WITH A TECHNICIAN HE TOLD ME HE WAS GOING TO TRANSFER ME THEN I WAS TRANSFERED BUT THE PHONE HUNG UP~!!!
PREVIOUS ISSUES WAS THEY CHARGE YOU FIRST BEFORE THEY GET YOU SUPPORT OMG WORST LIKE COSTCO SUPPORT.

Posted by happysnappy


The number worked better than jumping through the website hoops to find it, unfortunatly windows customer service is horrible.

Add your review!

Posted by Sree


Thanks for this great info. It helped me a lot. The guy from Microsoft spoke with me 1:30 mins to solve my issue regarding the windows 8. Thanks again

Posted by Anonymous


Good reachability. issues are resolved quickly,Friendliness average, Product knowledge very good.

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Contact Information
Technical Support
800-642-7676

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