WinCo Customer Service

User Reviews, Ratings and Comments

WinCo customer service is ranked #101 out of the 940 companies that have a rating with an overall score of 57.40 out of a possible 200 based upon 8 ratings. This score rates WinCo customer service and customer support as Disappointing.


6 Negative Comments out of 8 Total Comments is 75.00%.


2 Positive Comments out of 8 Total Comments is 25.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • WinCo

    Customer Service Scoreboard

    • 57.40 Overall Rating
      (out of 200 possible)
    • 6 negative comments (75.00%)
    • 2 positive comments (25.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 4.8 Reachability
    • 3.0 Cancellation
    • 3.8 Friendliness
    • 3.6 Product Knowledge

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Posted by COST*O

Back to the only store that knows what the word service means; so back to COSTCO for everything! I just got home from Winco on 5850 W. Bell Rd. in Glendale, AZ. I waited 1/2 hour to check out because they only had two checkers and the one we picked decided she really didn't want to work, so she talked to her friend! I was there at 9:15 AM on 11/20/17 on isle 12 and the checker name started with Sha. I use to own a business with 375 employees and I know how hard it is to work with American 'labor' today; nobody gives a crap! I can understand crowded, I can't understand taking a job and not doing it. Wonder how many more people will leave Winco for Costco??!!

Posted by Former employee

I use to work at winco and I have to say that the store manager at winco #78 is the laziest manager and so are the assistants all they do is sit in there office and never interact with the employees. The store manager is not approachable. He doesn't help you solve a problem I had to quit because I was fed up with the management. The moral there is terrible. Ask any employee there what lazy management they have

Posted by Anonymous

Very dissatisfied with the most recent incident that happened in Phoenix if that's the way you're lost prevention operates I will make sure to let everyone know never to shop at any of your stores. I would hope that those employees are terminated. Being a manager at home Depot and knowing proper procedures that was totally out of hand. If anyone has any brains they will let the people know that this is not how you operates and don't condone what they did.

Posted by Unhappy

The Redding, CA WINCO Needs help badly! I was shopping 2 nights ago and was being FOLLOWED around by a nasty looking guy trying to get me to buy his gift card for cash. I told him no! Then kept walking. This didn't stop him he then asked me again. I then firmly said, No! This time he walked off. I received a call from my husband. As I was talking to him the same guy came up to me. At this point I'd had enough. I stated that I told him no and to leave me alone. People started looking but nobody was willing to help me. An employee to lazy to walk down the Isle said what's going on. I said, that guy who just walked past you is following me around and won't leave me alone. He then said, what do you want me to do about it?! Seriously I said?! I said just stand there and do nothing because that's what your doing now. I left all my groceries in the cart along with $40 in shopping bags.I was so distraught and shaken by this I had to leave. I was stressed out thinking this guy was gonna do harm to me. I Called to explain to a manager and I was told I could talk to a checker why not a manager?! I think this was definitely a good reason to speak to one. I guess this was not taken seriously. Really?! I'm so MAD!! HEY WINCO, I WANT MY BAGS BACK AND AN APOLOGY FOR HOW I WAS TREATED!!!!
This is horrible how all these people don't get told to leave the store and property. It's becoming white trash Central. Maybe a real manager or MANAGEMENT might respond to this. What if that guy ASSULTED me?! I guess your lazy employees would have watched!

Posted by unsatisfied customer

To whom it may concern at Winco corporation Roslyn live at the Duncanville area location Winco And you guys are running a special on your soda however every other day they are running out of soda which is unprofessional and I think it's a fraud ritat just to get customers to your stories that have Walmart Any other stores have not ran out of items on sale as much as you have Day after day and then no manager is there to apologize or to show any concernAny concern about the problem Me as well as other customers feel like this is a discriminatory act because of the area of where the location of the store since could you please address this problem as soon as possible

Posted by jluther120

I appreciate your Redding store and shop there at least once a week. I have to complaints:
(1) There are never enough electric shopping carts and last week I waited 30 minutes for one and finally left.
(2) I lost my Debit card at Winco. I distinctly remember having it when I shopped on March 13, 2013 at your Redding store. I went to the customer service counter to see if it had been turned in. Your representative told me, that Winco doesn't call the owner of found Debit cards because they didn't have the phone number. When I told her it was public information, listed in the book, she said, "well Winco doesn't call". I cancelled the Debit card and paid for a new one.
It seems that a one minute phone call would be reasonable.
Yes, I know you are busy. but.............

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Posted by ShoppingMomof3pickykids

I love the prices and products. To me it seems almost exactly like Costco (for food products), yet I am not buying a yearly membership! Even better selection than smart & final. I am still assessing prices but from a grocery bill of $200, to mostly restock the kitchen, the only thing I complained about was meat prices!!! I love this place so far and am not worried about shopping here in the future.

Posted by Lulu

Winco is very friendly, easy to get to and fast to shop. Prices are comparable maybe a little lower. I'm hoping they got new fidearound carts. Customers are friendly too. Very helpful. Shopping is quick and easy. Open all night.

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Company News
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Two arrested for alleged robbery in WinCo parking lot
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