Posted by Laughable Experience
Five days ago, I purchased a 42" Westinghouse TV (model WE42UX3200). The sound quality is horrible but that's a whole other discussion.
The packaging was missing the six screws to attach the base to the TV. I tore the packaging apart looking for them and there's no way I missed them had they been there. They simply were not there.
I went to Westinghouse's website and submitted a request to their CS Dept for the screws. Twenty-four hours later, I received a reply requesting a picture of the sticker on the back of the TV (that details the TV's specs), and a picture of my receipt.
Really, guys? For six screws? I played along anyway and sent the pictures they requested. A day later, I received a reply informing me that based on my receipt, it appears that my TV is on layaway and that I should submit my request for the screws to the retailer.
Why would I be requesting screws for a TV I don't have in my possession? Layaway? The store I bought it from DOESN'T EVEN OFFER LAYAWAY.
Why am I being treated as a criminal when my biggest crime is buying this POS TV to begin with?
I replied by telling them to close my case because I'm returning the TV for a refund. Surprisingly, I received a reply to my reply, saying they were "sorry" and "only following warranty procedure." WHAT warranty procedure? My TV came factory-sealed and incomplete! That's not a warranty issue; that's a incompetent production issue!
I predict this company will be bankrupt or bought out in the next several years. The funniest part is that they'll be wondering where they went wrong.
Anyway, welcome to my boycott list, Westinghouse. Have a seat over there next to Samsung. Jerks.