WestBend Customer Service

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4 Negative Comments out of 4 Total Comments is 100.00%.

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  • WestBend

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 4 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
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    • 1.0 Issue Resolution
    • 1.3 Reachability
    • 1.3 Cancellation
    • 1.5 Friendliness
    • 1.5 Product Knowledge

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Posted by Anonymous


Left phone message as requested. This still has not been returned. This tells me this is NOT a reputable company. Will never buy a product again.

Posted by tiffany morgan


I am very disappointed in your company. Not only did the microwave I purchased catch on fire and almost set my kitchen on fire and injure my seven year old but the customer service lied to me. They lied about calling me back when a manager was "unavailable". I was told a note would be put in the system to call me then I was told no note was written down and then told by someone else it was noted. After calling them back days later I was then connected to a manager finally who basically told me because my son wasn't injured and ONLY the microwave caught on fire nothing could be done. I was also told this was not the first time one of their microwaves have caught on fire!!! No recall?? Nothing was done for me. All I asked for was reimbursment due to their products malfunction. Very dangerous life threatening malfunction. I will never again purchase a west bend product!

Posted by Anonymous


Hi I bought a West Bend 900 watts microwave about 6 months ago and previously to that one I brought one also. The microwave is now making weird noise which leads me to believe that this products is faulty. The previous one burn my granddaughters microwave pancakes to the point that we have to throw the microwave out. Now I brought a new new one at Wal-Mart and it is many some funny noises again. I would like to know if Something can be done since less then 6 months I have gone to buy two microwaves. Is this product any good? Should other consumers know that this product is NOT GOOD. I would like a solution and or a new microwave. I have all the information from the microwave. Maybe the company needs further testing before selling this product. I have never as much problems with a microwave as NOW.

Posted by Anonymous


I have been waiting for a week now for one of your service representatives to contact me regarding repair of service master electric skillets but no one has contacted ne yet. Will they? Thank you. Ludwina Hancock.

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866-290-1851

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WestBend Manuals
Company News
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