Weslo Customer Service

User Reviews, Ratings and Comments

Weslo customer service is ranked #941 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 12.40 out of a possible 200 based upon 5 ratings. This score rates Weslo customer service and customer support as Terrible.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Weslo

    Customer Service Scoreboard

    • 12.40 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.2 Reachability
    • 1.0 Cancellation
    • 2.0 Friendliness
    • 1.0 Product Knowledge

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Posted by kk777

I can leave get through to a live person. it keeps saying it doesnât recognize my registration when i know i have entered all the accurate information. it then hangs up.

Posted by Anonymous

I bought my Weslo treadmill almost a month ago. Paid them an extra $119 to have someone come to our home and install it. It took more than the 5 days they alow to here from the technician and after several calls to them the guy finally calls back at day 8 very apologetic. We finally get him to our home and in the middle of the install he realizes the wire harness is broken due to the shipment and now has to order the part. Another 7-10 days. He says he will come right back out once the part is delivered to our home. Part has been here since Friday. Can't get a hold of this guy, he doesn't answer, doesn't return call or even give a courtesy call to say hey I'm sorry but I'm very busy. So now we wait another week as my treadmill is sitting in my basement half put together. So disapponting at this point as I've seen nothing but good reviews about this company. Weslo you need to find a better technician cause this guy told us he travels all over the US doing this and there's know telling where he is at this point but in the mean time here I wait once again. Customer service did say that I could go with another company but would have to wait another 5 days to hear from someone. What kind of business is this. THey didn't wait 5 days to process my $$ but yet here we are still waiting.

Disappointed customer in Colorado

Posted by Anonymous

Not a good experience. asked for assembly of my new treadmill. Somebody called and said they would be here on December 15 between 8 and 9 am. and left a phone number to call and confirm. I called the number and there was no option to leave a message to confirm the appointment. I called several times with no result. I call the 800 number for help and all the receptionist could say is that she would have the technician call me. so far no call from the technician. I believe i will return the treadmill and find a different place to buy a treadmill.

Posted by Anonymous

Terrible and appalling customer service. I had a treadmill that I bought in a store and had to assemble. A very large part was missing. 7-10 days later it came, with nothing attached to it(which was supposed to come assembled in the box) In short, two months later, I STILL couldn't use it because of more missing parts (3 orders later) Every time they mail you something, no matter how many times they have had to mail you something you have to wait at least 7 days, most of the time more. Ridiculous and horrible communication. DO NOT buy from these people, you will never get what you need when you need it. Service techs were the same-no communication and they will not tell you if they can't make their appointment. The company as a whole is not apologetic in any way, shape or form. I will NEVER buy from them again!

Posted by captpan

The treatment I received from these people was abysmal.

I purchased an exercise bike that had missing pieces, so I phoned them up. I was on hold for two hours and then was told that their customer service line was closed. I tried again the next day. I was on hold for two hours again but this time spoke with someone. They told me I had an older model and they would have to wait a month until they got to parts, which was ridiculous but I had no other option.

I waited that month and tried again. They still didn't have them! At this point I was furious and complained heavily. In the end they ended up opening a sealed box and taking out the parts and sending them to me.

DO NOT BUY FROM THESE PEOPLE. They are simply the worst.

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