Posted by JohnM.
Really horrible customer service today by a man who treated me (much like the comment below) that I was bothering him in the middle of a nap, and also long pauses ---making me feeling stupid to have to keep asking him questions just to have the man talk to me. When he would speak, he would say about 3 or 4 words, in a rude tone of voice: "i don't know, you'll probably have to take it in somewhere." (even though it was clearly a simple webroot problem) Me: "Well, could you transfer me to a different agent? Your not very helpful." Him: (big scoff) "there just going to tell you the same thing." Surprise, surprise, the man just hung up on me, and I had call back and wait 20 minutes again to talk to another man who, while not provided much help, at least treated me like a human being and didn't make me want to tear my hair out in frustration. Does webfoot not provide some sort of customer service skills training?
I'm not asking for much. I just want to be spoken to respectfully, and webroot technical support sorely disappoints.