Wayfair Customer Service

User Reviews, Ratings and Comments

Wayfair customer service is ranked #156 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.14 out of a possible 200 based upon 67 ratings. This score rates Wayfair customer service and customer support as Disappointing.


59 Negative Comments out of 67 Total Comments is 88.06%.


8 Positive Comments out of 67 Total Comments is 11.94%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Wayfair

    Customer Service Scoreboard

    • 50.14 Overall Rating
      (out of 200 possible)
    • 59 negative comments (88.06%)
    • 8 positive comments (11.94%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 3.6 Reachability
    • 2.8 Cancellation
    • 5.7 Friendliness
    • 4.0 Product Knowledge

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Posted by Sandy

Horrible service! I've left voice messages and emails for business representative Caroline Leary for 2 weeks, and still have not received a call back. I will place my large order with Room and Board where customer service is outstanding. If Wayfair doesn't want to return my calls to place an order, I can only imagine the problems with a possible return.

Posted by Anonymous

This is Jane Schexnayder I�ve ordered an electric fireplace over a week ago and it was my understanding it�s to be delivered today. The only problem is I did not get an email confirmation yet

Posted by Anonymous

I need to speak to someone in customer service. I have been on hold for 30 minutes with music playing in my ear. same music over and over!


I Have Been Calling Non Stop Since 8:00 Friday, 09.15.17 I Have 4 Numbers, Every Single One Has The Same - The Very Same Message,,,,,,,,,, High Volumne, And You Close At Noon, I Ordered The Cracked Rose Table And Chair Set,, Yes Set,,,,, Not As Extra Piecs,, So I Get The Chairs Delivered To My House In Texas, No Table, The Shipping Address Says Fort Meade Md, Where My Grandbaby Is,,,,,,,,, Hummmmmmmmmmm Long Way Off And Half Of My Order, Now My Granddaughter Will Not Get Her Birthday Present Intime For Next Sat,,,,, And I Have To Pay For Shipping To Where It Was To Go In The First Place, My First Order Through Wayfair,, Great Impression,.

Posted by [email protected]

Ordered two lamps...only received one. I am now on hold with what I hope is the right department. Hold is very long. Last time I order from your company unless customer service improves....Janice Kribs Still on hold. Seems like I am going to be here forever...if you do not want phone calls please state that on your web site...no PHONE CALLS....then I would have not ordered from your company. First and last order....still on hold. Going on fifteen minutes...

Posted by Anonymous

I went to place my second order with you, and in the meantime I had received a promo code that I didn't know about in my email. I have recently had my husband pass away from me, so I haven't been paying much attention. I finally opened up my email and see I have a promo code but I can't use it on my second order because I didn't know that it existed the first time I can't reach anybody by phone to discuss this and I am hoping that they will honour this code because of my situation.

Posted by Anonymous

I have been trying to purchase a coffee brewer. Two days now, I can't reach you to order or anything else.

Posted by blinksy903

Very frustrating not being able to reach someone by phone. Trying to order item online was not user friendly. There is an item I want, but have no reasonable way of ordering it.

Posted by Anonymous

I tried calling, received message phone was out of order

I received my order today am I have PROBLEMS

order number 540870

This was suppose to be King size I have a Queen bed and it doesnt fit PLUS it is suppose to be 3 pieces and I only received the bedspread


Posted by Basia

My order number 2404283805 I did not receive. I received a wooden rabbit instead.. How do I take care of your problem? How do I return the wooden rabbit and receive my order number 2404283805?

Posted by Dolly

I ordered from the website and just got a call from my credit card company informing me that my card had been compromised and that someone was trying to use it in South Africa. My friend ordered from here as well and she also had her card compromised!!!! Not sure it's a secure site

Posted by Yvonne McCoy

I've call over twenty times and it goes straight to hang up I just spent over 200.00 dollars on a bed frame and it's a shame that this is not a site I want to be on. I will be reporting this company and also call every news tv provost to stop this commercial to continue..

Posted by Mci

I have been looking into wayfair.ca for the last 8 months. I have picked out all the furniture for my 2 places from top to bottom. So now I'm ready to orde ( I haven't ordered anything on the web before) and so I started talking to friends, coworkers and family about ur company and guess what " wayfaiir.ca or . com" is not what the advertising says and the return policy and customer service is a joke. Well I'm one to make my own decisions, I went on line and guess what other have said the same. DONT BUY or GO NEAR THEM. Clean up ur act guys. From a perspective customer. Mci

Posted by Anonymous

I ordered a sofa and love seat. The sofa is not going to be shipped until june!!! Online the same sofa is advertised as order soon only one left, will ship in one to two weeks!! I tried getting an explanation ad to why i had to wait, and why the same sofa could be ordered today and be shipped sooner than mine. NO ANSWER!!

Posted by Anonymous

Hi there - I purchased what I thought was a nursery hamper with option of choosing a color liner. On Monday Feb.3 just the liner arrived. So now it looks like the hamper is separate. I feel it was a misrepresentation as the wording was " jordyn liner laundry hamper". It should have been more accurate and read instead something like - jordyn laundry hamper liner and thus no confusion. I am now stuck with this item and wish to return it please. I am hoping there will be no shipping charge to return. For future clarity I feel your wording should reflect more concise detail.My order # was

Posted by Beth

Due to the fact that you have bowed to pressure from radical protesters and using politics where it does belong, I will no longer be purchasing anything from your company. I am not a Trump fan, but also don't like the way the protesters are taking our country and don't feel we should give in to any political group. I also feel obligated to pass on this information to friends on facebook, etc.

Posted by Website,bad info given

Why do all of your customer service phone numbers hang up on me????? PLEASE get back to me, Susi Carlson ASAP. I have to talk to a real.person with questions about an order I'd like to make.

Posted by Anonymous

we ordered a rug and immediately realized we were hving it shipped to the wrong address. we immediately called customer service to have it changed and we were charged $11 for what amounted to a 1 minute conversation to change to the right address. I can't believe you would charge for customer service. very poor practice and you have lost us forever as customers. hope you enjoy the money when you are out of business

Posted by Anonymous

RE: Axess 4 Door Storage Pantry by South Shore Color: Morgan Cherry
Every other item I have received from Wayfair has been wonderful but this item, when assembled, looks cheap. This is due to doors are lopsided and prevent opening and closing for upper and lower doors.
I am disappointed! I wish I could re-drill the holes so that the doors look/fit better but my skills are limited.

Posted by Anonymous

I bought a tall storage bench and as I was putting some of the last pieces together. .the wood split in two places and there is a gap on one side of the lid to the bench. I love the look..but it seems to be defective as to hole placements for screws..or something. What are my options..as I can't imagine trying to take it back apart and box it to send back. Please help

Posted by Anonymous

Purchased for $89.95 plus tax flannelette cat sheets.Put in wash before putting on bed,then had to stitch up where the pillowcase seam came apart.Not a good start Seen similar sheets walmart$24.99.An unhappy customer,needless to say.

Posted by Anonymous

I am trying to call and it rings for about 3 minutes and then cuts off. I need to speak to someone regarding returning a mattress.

Posted by Jean

Extremely disappointed. I ordered three sconces total price was 71.97 and was given free shipping. Prior to ordering I e-mailed (I have the e-mail) wayfair and asked them if these work plus in sconces - they replied yes. After receiving them it required an electrician - these are not plug in sconces. Then trying to return them I am charged 29.43 for returning shipping. I will never order from Wayfair again. Fraudulent advertising

Posted by Anonymous

Need urgently to cancel an order from Way fair that was promised two days ago delivery in Newnan, GA. Need asap as I have been contacted by delivery company of new date if delivery on next week Tuesday.

Posted by Anonymous

Just purchased a recliner from you $500.00 was shipped fed-x much to my dismay it came a day early and was left on front sidewalk with not even a knock on the door, what a piss poor way of doing things will have to think long and hard about doing anymore business with you you need to find a better way to ship I am 77 yrs old with a handicap and had to get someone to help with it

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Posted by Anonymous

Great service! From ordering to delivery only 48 hours! First class service all round,Well done!.

Posted by Michael B

Michael is a wonderful customer rep. He listened to my problem, and solved it quickly and gave me my desired result. Wayfair has an awesome customer service team, and I'm happy to purchase things from them because I don't have to worry about not being satisfied.

Posted by Anonymous

I Just Had A Very Helpful And Pleasant Customer Service Representative Named Rebecca Help Me With My Order Today. Thanks Again Rebecca! Elizabeth Thoreson

Posted by Anonymous

A customer Service rep. named Braden was just now very helpful.
He went out of his way to find the answer to a question I had,
and I appreciate it. 5/23/16 10:45 am

Posted by Anonymous

I have given Wayfair 5 Stars. Their customer service is beyond compare. Recently I received my order for a chair that was not the quality that I expected. Wayfair made it so convenient and easy to return my order. They will have me as a customer forever. And I will recommend Wayfair to my friends. Thank you so much.

Posted by Anonymous

Customer service rep. I dealt with is an asset to your company.
Thanks so much
Marshall Dyke

Posted by Anonymous

This was my first time ordering merchandise from Wayfair. Received my order earlier than company estimated: all parts received undamaged, however,two(2)custom plaques for each side of this Deluxe Whitehall Street-side Mailbox had the wrong address on them! Just called Customer Service and 'Allie' was very helpful & professional!! I'm very pleased with how this obvious error has been handled so far, and will be letting Wayfair know how my experience concludes. Considering the low Customer Service Rating & Review Comments I read, I'm hoping my experience will prove to be a successful, positive one, thus making all of us happy and eager to do business with Wayfair again soon!! Sincerely, Sheryl A. Rees, Southington, CT 06487

Posted by Mary Ann jackson

My name is Maryann Jackson, i would like to thank each and everyone of u for ya'll time and hard work in making things happen an returning my order back to the store and giving me back my refund. Mr. Tyler, (manger) of WAYFAIR I hope I'm saying your name correctly, but I truly thank u for your time, your kindness and understanding that u showed me through each call. U are one of the good one. ð Again thank ya'll.

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Company News
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HGTV Teamed With Wayfair to Create Its First Special Co-Produced With a Brand Partner
HGTV spotlights brands in almost all of its shows, but the network had never produced a special with one of its advertising partners before. That will change in 2018, when HGTV airs Home United, a 30-minute special produced with Wayfair that features ...
Wayfair Opens Customer Service Center In Central New York
Wayfair is opening a customer service center in Big Flats, NY, and hiring 450 full-time management, customer service and sales employees. The company's service organization recently earned the Silver Stevie Award in the customer service Department of...