Posted by Mike
I recently purchased in advance a safety deposit box at your branch. I paid for one year rental service ($30) August 5, 2016. My box rental service is due September 1, 2016. I'm leaving the area for employment overseas unexpectedly and closed my safety deposit box account today August 17, 2016. I was surprised to find out that a refund would not be received for $30 upon closing of the account-the safety deposit box was not used for the period that was paid in advance for 1 September 2016 thru 1 September 2017. Is this a correct procedure within your company or was the employee miss informed?