Walmart Customer Service

User Reviews, Ratings and Comments

Walmart customer service is ranked #372 out of the 939 companies that have a rating with an overall score of 35.97 out of a possible 200 based upon 2569 ratings. This score rates Walmart customer service and customer support as Disappointing.


2,354 Negative Comments out of 2,569 Total Comments is 91.63%.


215 Positive Comments out of 2,569 Total Comments is 8.37%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Walmart

    Customer Service Scoreboard

    • 35.97 Overall Rating
      (out of 200 possible)
    • 2,354 negative comments (91.63%)
    • 215 positive comments (8.37%)
    • 56 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.7 Reachability
    • 2.7 Cancellation
    • 3.3 Friendliness
    • 2.9 Product Knowledge

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Posted by unhappyw/walmart

The Super Walmart in Collinsville, IL said they have a new policy of only accepting $25.00 worth of returns at a time AND nothing over $25.00 can be returned w/o a receipt - even their Great Value brand.

Posted by tabitha

well becuse walmart sent the wrong tires to local store i lost my job,they did a refund on my card insted of getting the correct tires. they said nothing about five day for my money to get on my accounnt. now i can even buy the tires i need to go back and forth to work and get my car inspected in o four days. how the hell am i going to fed my son and pay my bills is the person who screwed my order up going to drop me off and pick me up from work so i donnt lose my job.i will get on every social media site every blog reveiw evvery thing and blast walmart unless my moneyor my tires show up today.

Posted by penny saver

I was told by workers at the Placerville, California Wal-Mart that they each Wal-Mart sets their own rules on return policies. That is why we the buying public are unhappy ☹️!

Posted by Candy

I just left the walmart in Strongsville ohio tried to return 4 packs of bic 3 razor the flex said we do not return razors without receipts i laughed i returned 2 pack 2 days ago for my husband with nothing said so did this policy just kick in.we have been harassed since we started shopping there what can i do about it? If anything at all.

Posted by Upsetmom

Very frustrating!! We received a dual screen portable DVD player as a Christmas gift with a gift receipt included. Attempted to return it within 30 days of date of purchae, only to learn it had to be returned within 15 days!!!! Why isn't this printed on the receipt or gift receipt. Only certain items fall into this category. How are customers supposed to know which items are included in this?! Will never again buy ANY electronics at Walmart!

Posted by Anonymous

On 12/31 I ordered a walmart loveseat from Sofa Mania costing $379.99. At the time I was not informed that they would not deliver it to the building but the sofa would be placed on the curbside and I would have to find a way to get it to my apartment. I'm a 71 yr old woman and I live alone. So I had to cancel the order and they rerouted it back to their warehouse. But I was told that a 20% restocking fee would be deducted before refunding my money. I read in your return policy that Walmart marketplace sellers may not impose restocking fee if a customer refuses delivery of their order. So why am I being charged? Thank you in advance for your cooperation concerning this matter.

Posted by Dobby

Can someone tell me why when I returned a taxable Item. they gave me the price of the item but not the tax I paid on the item. I see nothing in the policy.

Posted by Not happy

I tried to return a few pairs of Christmas print leggings that were in the original packing with a receipt and a as told they were not taking back anything Christmas anymore. I asked when was the last day to return these items and they said I would not have been able to return them anytime after the holiday. No where does it say this. They said it was up to their store manager. I know where I will no longer shop.

Posted by sadmommy

Buyer beware - DON'T BUY ELECTRONICS AT WALMART. I purchased a Samsung tablet two days before Christmas for my son. Before we gave it to him, we reconsidered our tablet choice and bought an Ipad for him instead. Today I went to return the UNOPENED, never been used, Samsung WITH a receipt and was told I was 3 days too late. When asked how I might know of this crazy 15 day return policy, I was directed to a two page document with fine print that was taped to a counter no where near where I checked out. If Walmart has a 15 day return policy on certain items, they need to make this clear at time of purchase - maybe print it on the receipt at least??? AND is it really hurting Walmart to take back an unopened item that they will likely resell in days? This was my son's big gift that I could barely afford and now I'm out times two!!! I'm sure Walmart needs the money though. This day in age, this is a terrible return policy. Very customer unfriendly. I will never set foot in any Walmart store again.

Posted by Madhatter

Just tried to return some clothing I got for Christmas. As they were gifts I had no receipts. Was told all they would do is exchange them. They don't give out gift cards anymore. Wound up bringing everything home as I didn't have time to spend hours trying to find replacement clothing. Will have to go back when I have time. Was also told you are only allowed to do returns 3 times in a year. What a bunch of bs. Very disappointed in Walmart. I will be doing my shopping elsewhere from now on. I will tell my family and friends to never buy me anything from Walmart. I know one person doesn't make a difference, but thousands would make a difference.

Posted by Robky35

I went to order a phone online for cyber monday it had the phone on sale online buy when I went to purchase it it wouldn't add to my cart.finally after a hour of trying to get it to add to my cart I was able to get ahold of customer service, gave him the information about the phone so he could find it I even sent screenshots of the phone with the price to customer service and after all of it they told me that was the incorrect price on there that it was actually 100 dollars more and it is would like to purchase it for that price it was fine but she wasn't going to give me the price it had advertised on it.she was just extremely rude about the whole situation and it seems that if that is the price it shows on there that's what I should get it for. I think they did it on purpose to get more people on for cyber monday. I'm done with walmart. Don't want to sell the items for what they have priced and the 2 people that I have talked to in customer have both been just extremely rude. From now on I'll do whatever it takes to avoid these crooks

Posted by Joy

So angry,I bought a 55 inch TV from Walmart 3 days ago, it doesn't work. When back with the receipt, they refuse to return it in the box and with receipt. Saying I have to call the manufacture. Now I'm out 500 dollars with no TV, I will never shop there again. They make millions over millions and this is the mess your stuck with...

Posted by ClaireDePlume

Purchased a Chatr Cell Phone on Dec. 30. Not pleased and concerned I will not be able to get a Wheel Trans bus back to return phone. Next time, I will get my Electronics from Kiosk at Shoppers World Brampton(where I ought to heave gone to begin with).

Posted by Shell

Went to local Walmart to return unopened unused Christmas lights. Was told they don't accept any Christmas items returns after Christmas. I have never seen or heard this. I ended up going through 3 different managers challenging them to "show me" this policy because NOTHING was posted anywhere in store or on the receipt. The last manager just gave up at my challenge and let me return, but the fact I wasted 45 minutes to return 3 sets of lights and had to get mad in the process just infuriates me. If this is really a Walmart policy then it needs to be posted somewhere and not just "understood" as they tried to claim.

Posted by Anonymous

Been trying to call the store for about a going on 2.when some one did pick up she was rude and zero customer service.and I am still waiting on some one to answer my questions.

Posted by Observe

I won a lap top a week ago at my job's raffle. It's a POS that doesn't work well. Tried returning it today and the girl was being very rude when I asked her to go through the return policy because she said lap tops cannot be returned for store credit or exchanged without a receipt. Now I'm stuck with a lap top that doesn't work that well.

Posted by Angry consumer smh

I am super angry not only did I forget a bag of stuff late at night which was not located Walmart sold me a tv and will not take back no receipt 300$ also a tablet very slow when it works. I�m beyond angry I live queens no Walmart here I bought it visit my mom which is not so frequent.

Posted by boop

All I wanted was 2trade shirts for the right size.they were out of one.said refund had to go back on my card.she did that.bought other shirt.told me it would take a day or two.been four.nothing yet.come to find out..the other worker said she could have simply given me a gift card.too late now..she said.ended up spending more for her mistake

Posted by Anonymous

bought a recliner chair online, I have copd, chair leans to far back cant breath well, could someone pick it up, and give store credit, Chicago Il. 6 unused perfect condition,

Posted by babymommas

So what about a baby toy that unknowingly had a rip in it and was gifted to me at a baby shower? The baby hasn't been born yet and it's still in the box, never been opened.

Posted by Rivera

I ordered two beds never came asked for refund but I no longer have the debit card so basically I lost out 194.99 they won't even issue me a gift card

Posted by Denise

15 days for electronics!!! that is just not enough time to be able to return it. Walmart just isn't the place it used to be. We bought a router. This doesn't work any better than the old one. For 85.00 We wanted to return it and go back to the one we bought there 5 years ago. It took longer for the cable company to get to our house. This stinks we're stuck with a router we don't need. Thanks Walmart. I'll be more careful when buying at Walmart with their return policy.

Posted by NWA

If you are planning on buying tires or having your vehicle serviced at Walmart......DON"T!!!! Take your money elsewhere and buy from a company that has trained employees who know what they are doing. No training, poor workmanship and an unresponsive senior management team who do not even have the common courtesy to respond to a paying customer's complaint! Walmart has gotten too big to provide customer service!

Posted by Katy,Tx

I bought 4 pair of jeans for my son on black Friday. I picked up the wrong size went to exchange for the correct size and was told I have to pay the difference an extra 7.00 per pair. Sounds like BS one of the lazy managers was saying that's how it is. I don't think so had my receipt just needed the right size. I'm not through with this deal I'm going to get the 28.00 back.

Posted by Josh

So I bought a Headset and it was cracked out of the box so we tried glueing it and it didn't work. Is it still returnable?

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Posted by Anonymous

I was able to contact a lovely sounding woman who did help
me to eliminate information requested . She followed through while I waited on
line for under 10 minutes.
Thank you for your help!

Posted by Anonymous

Order. 2. Tires. Online. And. With. In. 18. Hours. They. Were. Delivered. To. My. Door. Good. Walmart. !!!!!!!

Posted by Anonymous

Had a problem with a order I placed and your associate Chris @ 12:03 am on Friday 12-02-16 helped me .He was very courteous and helped me with my problem . The company should be happy with his work habits and ease of his problem solving.

Posted by Chrissy

Latly i noticed nice friendly workers at walmart in north east . I remember one lady, Chrissy .
Was very sweet and polite, smily. It made a pleasant shopping experience.

Posted by Bill

Had a flu shot at the Fishers Market Place around noon. Very good and painless experience. Shot administered by the ph.armacist. Service on 11/6

Posted by happy

Wal-Mart Cin.Ohio, on Ferguson is always happy, courteous, and friendly to customers. I've never had any problems returning anything.

Posted by Anonymous

I was about to notify you that I did not want the $45 deducted from my credit card for savings on shipping costs because it has been so difficult, time-consuming, and frustrating to shop online (trouble getting to right department(s) without being constantly re-directed back to the "gift registry" search window and having to start a search all over again.) However, today I was so pleased to find that the search process is so much easier and quicker. Kudos and thanks to whoever fixed this problem. Barbara Powell

Posted by Anonymous

We want you to give Rey a raise he is excellent in helping the customer.
He works at the Walmart in Lebanon, PA
Gene and Ella Mulberry

Posted by Anonymous

we had a lady named mindy help us in the newton, Kansas walmart today and she went above and beyond and was super!!!!

Posted by Anonymous

I want to commend a Walmart Associate, Javon, who works at store number 03266 in East Windsor NJ. I am a regular customer at this store and have needed assistance at least three times for things like a camera, mouse, etc. Javon is always right there ready to answer questions, find things I can't see or give advice. This young man's attitude and helpfulness are a real credit to your store.

Posted by Anonymous

I would like to compliment the patience and superb customer service I received today 8-13-16 Store#02334' Lincoln Highway, Lancaster, PA.

I had purchased 54 items today, I had coupons and I had 2 Visa Gift cards to use at checkout. The cashier Doris who normally works in Apparel was asked to help run register do to being busy she was so friendly and caring. When she tried to use my gift card it did not work properly and she got help right away. The card went through. Then when we tried to use the second card it did not work either, again she reached out for help and it ended up the card would not work. So I went to pay using my debit card and it would not take it. A gentlemen another associate names Junito (Jose) came to help. Because we tried to use this card more then 8 times it stopped us from allowing my card to go through. Aga in Doris and Junita were so nice and helpful. Unfortunately, the only way to fix this was to cancel out my entire transact,ion and start all over. Jose helped take all my things that were already bagged and put them back up to be scanned again. This time we tried to use the two Visa cards, again the one wouldn't work. So I said let's just proceed without that card and everything went through. But, the reason for me writing was that Doris and Jose couldn't have been anymore polite and kind and caring and really tried to get my Visa card to work.

This two individuals deserve some kind of recognition, because of them I would come back to this store.

Posted by Anonymous


My name is Luke Makris. I go by BowtieGuyMD on social media. This past summer I went on a 79 Day road trip, visited 35 states, drove over 17,000 miles and visited over 1000 destinations.

All of this was in part made possible by Walmart and I wanted to thank you for your help. Along the way I was in need of food, Internet, loding, and water. Walmart was always there and always welcoming.

As I start my Travel Agency Business I am proud to say Walmart was a big helper.

Thanks again.


Luke Makris aka BowtieGuyMD

Posted by Anonymous

On Friday 7/15 I shopped at the Walmart Thorton Rd. I was shopping to find items needed because I will going into the hospital. In the electronic dept, Beverly Simmons helped me, I was in a lot of pain because I had been out to long. Beverly was very helpful and compassinate with me. I really appreciate her helping me so I could get what I needed and leave because of the pain I was in.

Posted by new york guy

I Almost Forgot The Syore Number Is Store1532 This Store Is A 10 Across The Board The Manager Mario Great Customer Service And Great Attitude Give Him A Pat On The Back For A Outstanding Performance Please Tell Him Thanks From The New York Guy

Posted by new york guy

I Was In Walmart On 59th And Bell Rd In Glendale Arizona And The Manager His Name Is Mario Great Customer Service And Great Aytitude Great Experience Shopping Here I Rate This Store A Full 10 Rating. If Mentioned This Comment Please Tell Mario Its The New York Guy And I Said Thanks

Posted by Anonymous

I must Applaud the customer service my daughter and i received at the Catoosa Oklahoma location yesterday!!! Many thanks to Sam and Rob for going the extra mile to help locate a specific phone at another location!!!

Posted by Anonymous

I'm posting this as a negative but if not for your employee at the Renton store Elizabeth (Ellie) in toys dept we would never shop at Walmart again! The phone service and customer service desk is awful! Called so many times I lost count. Phone goes to a dead zone so you don't know if your still on hold or what. When handling our return they didn't even know what to do for our exchange. It's awful! Thanks to Ellie in toys for her great customer service and follow up! She's a keeper!

Posted by Dragonslayer69

Store used to be really dirty and everyone was mean. But alot has changed and they all seem really nice now!

Posted by William

Just want to make a positive comment. I am very pleased and satisfied with my experience returning defective bedroom dressers. A special thank you to KAREN at the courtesy desk in Cambridge Ontario Canada. Also her supervisor Tina. Excellent communication and problem solving skills!

Posted by Anonymous

The Greensboro Walmart, #6176,(Friendly), has a young lady that works in the Pharmacy who is very nice. Her name is Tabitha, I believe,She is so helpful and knowledgeable.

Posted by nikki gleichner

My store manager is fairly new to our particular store #01284 - I have had issues with the cashiers and csm's when it comes to price matching and couponing. I have also contacted Ms. Sonia (the store mgr) in reference to my experiences and she has done a great job to apologize and make my experiences more pleasant.

Posted by nikki gleichner

I use coupons and price match when going to walmart. I have familiarized my self with their corporate coupon and price matching policies, I have educated myself on the ways coupons etc can be used properly etc. I have been having problems at my walmart with csms stating they cant match "with card " prices, can only use one coupon per transaction - when coupon says one per purchase etc...needless to say I was becoming very aggravated and dreaded to go to my walmart although it is literally across the street from my home. A month or so ago my store got a new store mgr, I took it upon myself to contact her and introduce myself and tell her about my prior experiences in her store. I can honestly say that she has addressed my concerns and made me feel better about going to my local walmart to shop. She addresses my complaints/concerns and takes action.
Thank you Ms. Sonia :)

Posted by JohnGee1980

I am writing as a frequent customer of Walmart and wish to recognize a particular associate who I feel has gone far beyond his expectations and certainly deserves the recognition for a job well done. I am not mechanically inclined, but have found his help to be superior when it comes to information on bicycles, light bulb, tools, adhesives, cleaners, paint, mowing accessories, electronics, etc. etc. etc. etc...Time here will not permit me to say ALL that he has done to help, and always with a smile and a kind word. It would be VERY easy for him to ridicule me, but he is simply not wired this way, but rather in a manner that makes him happy when HE has been able to help. As a former walmart associate myself, I have never had the privilege to work with someone like him, and am fortunate that the store manager emphasized the type of relationship Harold "peanut" Spence enjoys with his customers. This is the 3rd such review I have written, but he has YET to find that it has been received or recognized. I wish to recognize Harold for his character and simply the type of person he IS, and Walmart for their association with Harold and the quality of his work.

Posted by Anonymous

I would like to compliment the manager in the optical department at the Mukwonago, Wisconsin Walmart. Angelita Rolseth was just wonderful to work with...The experience was wonderful and I feel she should be given the credit that is due her. Please make sure she is made aware of this. I am not happy to be shopping for glasses and she make the experience seamless and I bought three pairs of glasses...keeping in mind I came in for one pair. Thanks

Posted by Anonymous

I went into Walmart in Sumter this morning, and i purchase 12 items, got my bags put them in the cart and walked away, just as i did in November when i did the same thing and got home and my SD card was no where to be found. when i return to the store the cashier was no help, with my missing item, and the manager told me to go home and look on my bed, well this morning when i left the register, i was at MC Donald counter in the store, when the cashier ran me down and gave me my pack of Rayovac 4 pkg D batteries that was left on the hanger in the bag. I really appreciate what she did, for i would have been out of, another item that i paid for and it was left at the counter, I know accidents happens and so does mistakes, but i love the way this was handle.

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Posted by Anonymous

I feel that it is unfair that the Walmart workers who unloads up to 2000-3000 boxes at day are not being compensated for the hard work they do. They are under paid and is experiencing and complaining of back pain. My opinion that the unloaders should be paid more than the cashiers and the representatives etc. They are doing really intense labor work. Some type of incentive should be given to them. They should at least get paid and few extra dollars than the other workers. It is so unfair. I do believe that a class action suit is going to happen if they don't correct the under paid and over worked issue with the unloaders at Wal-Mart....

Posted by Anonymous

I really want to work for Walmart. The two hiring machines at the ladysmith wi office are old and personal has been having problems getting them replaced. I try and apply on the Walmart site and it either says the pin or password is wrong. I've called customer service and their unable to reset the pin. It tells me to go to the Walmart store and get it reset. They can't reset it because I couldn't put in my application do to the problems.

Posted by Susan

My friend works at store 1994 at customer service.She is not being paid the hourly wage ($10.97)that the other associates make.She has talked to her assistant manager and the store manager with no results.They are putting her off and she's been told they could make her a cashier if they want. I feel she is getting the run around when all she wants is her status updated to full time and the correct pay for her position.Both of these things were promised to her several times.I feel this is a 5 minute decision.that's been put off for almost 4 weeks.
Thank you

Posted by Hatewalmart

Ive been working at walmart for a few days. I work as a customer service worker at about 10.40 an hour. In those 3 days i learned that people are really rude. They know they can talk bad about you w/o you talking back. You talk back, you get fired. One customer constantly interupted me, and called me rude when i tried to explain the situation. Theyve given me ridiculous hours- the most sleep i get is around 6 hours, when its supposed to be 8. Come home with my feet and back hurting, even when wearing my most comfortable shoes. I haven't gotten my day off yet. I just want to sleep.
They didnt train me. They sent me to the front lines without any know how.

Posted by No name

I work at Wal-Mart store 3337 I'm an unloader I work very hard I don't like failing at what I do. I have a problem though and not just me but everybody at Wal-Mart our supervisors recently created a cap 2 team which is a combination of unloaders and and sales floor they fired a whole bunch of people for no reason and they make all the unloaders feel responsible for other people's mess ups and make us have to worry about everything and they have us work the sales floor as well and now they want to put both sales floor people and unloaders on the registers my supervisor mentioned it to everybody and on top of that if they do this nothing will I have a problem with the register and so does other people and honestly if they do this nothing will get done on the sales floor or in the stock room and like always whenever the higher up bosses make these changes they get mad at us especially when they cut hours and try to make us stay longer it's not fair I also made an agreement with personell that I would not be on a register because I have a problem with working the register so do others as well.

Posted by Daria

Belinda Laws Has Great Customer Service And Is A Pleasure To Work With!!

Thank You

Posted by kassi

I work at the customer service desk and after reading some of the comments I have to say something . Walmart is the Only place I know Ever willing to return your money without a receipt . I'm not sure how many people realize or care but when you return food once it has left the store by law it must be claimed (wasted in other words ) I don't like it but I don't argue about it either . I have learned since I've been working here that if you have your receipt you shouldn't have a problem . but if you do or you are past your allotted time to return your item don't get mad at the desk associate for following procedures -we don't have authority to change rules -just stay calm and ask to speak to a manager . They do have that authority on most things. The reason there is such a shot time allotted on electronics is because the companies will not reimburse Walmart after that time period, The company is strict on that and I don't blame them . it's a lot of money to eat which is why they tell shoppers the time frame they have when they make the purchase

Posted by awanaray

I once was employed by Walmart, while employed I had constant issues with high blood pressure. Like average close to 240/150! I got some major infections due to their poor cleanliness, and nearly lost a leg. That forced me into disability retirement. Since, I've noticed my blood pressure has dropped to an average close to 130/70, or close to half! Walmart has a bunch of slave drivers for management, pushing employees into quitting, or wanting to!

Posted by jon

I,m so sorry to say this. My wife works at walmart. Nuff said. She's a cashier. She is always tired and complaining after work. She has been there 9 months with no review or raise. 9 bucks an hour sucks for the crap she puts up with. Now she has to walk around the building cause employee parking is out back with no rear entrance. That sucks. There are no security guards any where to make her feel safe when she leaves at night. That sucks. She's the best cashier they got and new employees get achievement plaques, she gets a black and white copy. That sucks. Management keeps pushing her to do better even though she's the best cashier there. That sucks. I try to get her to change jobs and go somewhere where she's appreciated. I couldn't put up with the crap she does. Customers spit at her, call her names, threaten her, and no one gives a damn. Walmart cares only about customers and not employees. The customers that go there are 0gross, disgusting, trailer trash. Sam Walto was an idiot greedy and so is all the freaks that run his stores. Wamart sucks................................Target rules.

Posted by bear

I worked at walmart almost 20 years back in the day it was great .but now it all about who you can get rid of Management sits in the office and gives orders I was very loyal to my store manager until he promoted someone who didn't like me so I was terminated they said for extra time on a break I was coached based on lies I was called a bully by my store manager and I am 55 years old how sad.just goes to show what kind of management walmart has they have ads saying great place to work but I was terminated but rehireable and because mnagers all know each other I can not get in another store. I have tried to contact corp.but no one will hear me out WALMART NEEDS UNDERCOVER BOSS in there calif stores to see how people are treated.WALMARTwas good to me I just have to remember it is not the company it is the managers in the stores.SAM WALTON would be so upset to know his company has turned out like this miss all my friends at 1941

Posted by Bad Experience

As an employee of WalMart in San Diego, I was hired as a temporary cashier. I have over 22 years of management experience and thought this was a no brainer. I was very polite to customers and made sure each had a good visit. Last night I was told not to talk to customers just get them through the line and out the door fast. This is not how customer service should be. I was told that less is more and less talking would make me faster. I am so appalled by this that I am giving my 2 weeks notice today. How can a retail giant not want great customer service. Awful!!!

Posted by Dont work at 1434

I am a former employee at Store 1434 in Colorado Springs. I was a Member of Management in that store working under Shelly Kelly (Store Manager). I have to say that Shelly is the most unprofessional individual that I have ever worked for. She talks about her employees negatively behind their backs but says something different to their face. She portrays herself as a positive people person but is the exact opposite. As a Store Manager she is lost and her store shows it. She has no compassion for those employees who work and work and work only to receive her criticism. The turnover rate with Management under Shelly is extremely high. When she get's into a situation with a customer that she cant handle she just throws a gift card to them to avoid the confrontation. She lies to her superiors and makes excuses during store walks but will be all over you if you say something different.

Last but not least, she is a huge alcoholic and puts alcohol in her starbucks coffee at work.

Posted by Anti American Walmart

I am a former Walmart Salaried Member of Management and want to let you know how Walmart works (At least the store I was at)

Walmart overwhelms it's associates with more work than they can accomplish. Department Managers are obtaining more departments than they should have. It is basically the motto "DO MORE WITH LESS" As you have seen in the media, Walmart replaces the majority of their full time staff with part time employees who are only there to make a buck and have no loyalty.

There are so few people to stock all of the merchandise from the back that it appears that Walmart never has anything in stock and employees are not willing to look as they already have so much on their plate.

I agree that Customer Service should be the #1 priority and with Walmart, I can personally tell you that it is not. Walmart makes so much money that the atmosphere that I worked in was that we can do without the pain in the butt customers which is not right. 1 frustrated customer will tell 10 of their friends the experience that they had.

The majority of Walmart products are made in Asia and other countries besides the US. When Sam Walton was around it was all about the USA which is no more. Look at the Salve Labor that Walmart supports by the terrible conditions that people work in outside of the USA to make Walmart products. Walmart knows about them even though they claim they do not.

Plain and simply, Walmart is terrible for the way America should be. Ever since Sam Walton passed away and the Waltons slowly got further away from Walmart, it has gone downhill. They are so big that it feels as if they dont give a s$%t about anyone including their employees. I wish more people would Boycott Walmart. One day down the road, Walmart will eventually pay for how they are treating their customers and associates but it ay be awhile.

Posted by tweetipi56

Please explain why hard working honest employees are being terminated at the Super Center in Santa Clarita, Ca. Yes you had a bunch of thieves working there (arrests have been made) and you terminated the innocent employee who reported this. This is WRONG and you know it. This employee should have been thanked and given a raise but instead was terminated! Please look into the hiring and terminating practices of employees you are very aware of that are HARD WORKERS, HONEST, DO WHAT IS ASKED OF THEM, SHOW UP ON TIME and WILL WORK OVERTIME. What has happened in Santa Clarita is Pathetic and POOR MANAGEMENT

Posted by mrs. understood

Hi im posting about store in memphis,tn i was a worker at this store for a little over a year ive had a couple write ups but nothing major everyone makes mistakes every now and then but since my termination date ive had 3 interviews and all of them was quite different. My last took the cake i was called to b a cake decorater when i came for the interview i wasnt treated right at all, i felt like itvwas a waste of my time because they didnt asked me questions it was more like hey youve worked here before you know the routine n the checked yhe boxes according to what made their job easier then i waited for the lady to come down and introduce her self n she never came down when personel called her to gst her to come back she stated over the speaker im not coming im busy so forget that she made appointments with a person for an interviw that wasnt important. Then i was told hey u still can do your second interview lol really so me determined to work i stayed for that second intserview only to sit n personell office and watch others get hired in n then be told 30 min later that hey shes not coming i cannt make her come theres nothing i can do but in three months u can b pulled again to work in another department sorry go home. After a almost two hours of waiting to get nothing. Then be called back to work over night as a cashier in electronic s. Got all the way to my third interview to never having a third onterview cus that person wasnt in i called back a day later to see what was tge hold up n was told hey sorry but were not hiring we are booked n dont do rehires company policy. Really how is that when i shop there more than twice a week n people i knew when i was there got fired for things way larger than being on sick leave like myself are back n are working. I feel like they have there picks which is cruel especially when u have a person whos willing to work n only want to support theee family like the next person this is crazy something need to be done about this problem.

Posted by Anonymous

I work at wal-mart in lake jackson i been there for 17years i under stand that the saying is customers always right but that not no where near true . Becouse today 06/ 08/13 there was this customer that came up to me and told me that somebody spilled paint my daughter sliped and fall . I said can i get you mgr she you need to get over there and .c lean it up before somebody falls in it . I was going to but she kept arguing with me about it . I was just consurend about her daughter.

Posted by Angelina Slim

I always work 1-2hrs over time and they dont pay my overtime hrs. I asked and they said if I dont like it then quit.
Why Walmart doing this? Aren't they suppose to pay your over time? The people that been working there for so many years said Walmart always do this to them that's why when they go lunch they take 1hr and half also they come to work 30min late because they always work over time and they don't get paid. #1 SHAME ON WALMART!#

Posted by crazyblond

i found out about this web site though a young lady that works at walmart.....tifton 1072 sucks!!managers are rude 34 registers only 5 open on a friday!!i find it funny how you have highly paid managers that pass the buck to anyone else that might be eyesight.thank god for publix!!!

Posted by aaron

I have been a loyal associate for about 13 years, and have ran many many depts. When I started with Walmart in 2000 I felt like I was part of a family, as time has gone on I have seen the Company focus more on the dollor and less and less on the individual. I have been cursed at, stabbed, shot at and degrated for this company. I have worked for the first 10 yrs of my career without a problem, only to become an Assistant and see the bad side. I was trained to treat people like cattle, and make the most profit for the least loss, if there is 80% turnover then that comes with it. I was told to be firm fair and consistant but when I was coached and threatned everyday and nobody eles was, there was no fair or consistant just firm.

Posted by susanjean

I worked as a cashier and as a "Help Me" customer service employee for 3 years. In the 3 years that I worked,I was never late,never called in sick,and was an excellent cashier,that customers liked. During the time I worked there,saw 4 department heads(all over the age of 50) that had been with the company over 10 years,all get fired for random reasons. I also am a senior,and got fired for not pushing carts in the ice,or carrying a case of water from the back to a customer. I have a dr's excuse,as I have a medical disability,excusing me from heavy lifting,or walking on ice. I told them no,I have a dr's excuse and a few days later,fired. I think I was set up by management and think it is because I'm an older worker. I was going to fight this,but don't want to deal anymore with this corrupt corporation. The management team is awful. The manager sits in his office all day,and the assistants are power hungry and treat selected few great,but if you are not on their list,watch out. Sam Walton would be disgusted how his store is being run and the horrible treatment of his employee's.

Posted by Wanda

It is my opinion and for myself I would never work for wal-mart. First of I believe that they do not treat their employees good. I understand that Wal-Mart only want to hire part time employees to advoid the employees getting benefits such as medical insurance, vacation pay and other benefits. Then the way I understand they treat and work them like they are slaves.
So for myself I will not shop at wal-mart anymore.
On top of that I wanted to take some items back to wal-mart, I had a reciept for the heater which I bought two days prior but I lost the reciept for the other items which I had bought. Anyway dealing with customer service was hell and made they made me fell like I was trash. So I ended up walking out of wal-mart with the items that I walked in with. After all the money I have spent at wal-mart then get treated at the customer service desk the way I did ...

Posted by Fwally

I have worked for walmart in Utah for 4 months now and for the first month the company seemed about the same as any other massive corporation. These last 3 months my eyes have been opening further and further to how this company is really ran and by whom.

First off the beginning pay is for lack of a better expression F wording terrible. Any McDonalds in America will start you off higher.

Secondly I have never seen a company with so many different managers. Were talking Managers just to Manage the Managers who Manage the Managers... From store Manager to Department Manager my location has 63 Hourly and Salary Managers. 63 is more then 1/2 our full time employee poll which is currently around 100. 100 counting the managers. I have never seen a worse case of micro managing and I highly highly doubt there is one anywhere in this world of ours that is worse then WalMart.

Thirdly and the worse part of the walmart corporate monster is the way uppers treat there lesser counterparts. It is just plain wrong for a company to not only allow BUT encourage higher ranking employees to talk down and belittle lessers. Just last week one of my managers managers manager was telling me how his boss "jumped down his throat" so he "jumped down" the ZMS, who then "Jumped down" the department manager who that same day "Jumped down" mine, well more like screamed at me for pointing out some of our departments shortcomings so that we could fix it to better serve our customers.


however for us normal humans who knows that a happy work environment and happy workers make for a happier life and less stressful day AND you still want to work for walmart THEN I WILL OFFICIALLY WISH YOU LUCK WITH NOT QUITTING OR BECOMING A SYNICAL POS.

OR, theres the way I approach it which works just fine for me and even makes the managers watch how they treat others, but this is only my store and you will not find this same level of respect at any other store, which is still lower then even a normal stranger gives another stranger. (it's because I won a suit against one of the second in commands and needless to say she is very jobless and poor now) I value and appreciate all of my co-workers unless your a manager in which case you can go f yourself and that special attitude you get assigned when your promoted.

I have been coached (disciplined) a few timers for telling managers to find someone else to do there bidding and once for actually telling HIM his attitude towards us lessers was just a little less pathetic then his actual job and the amount of work he did.

Special Thanks and Hello to all you walmart employees out there AND ESPECIALLY the 9 of you cool MANAGERS in all of walmart land.


Posted by Reid

Walmart has stated customer complaints are localized. B.S. Have yet to talk to an employee that doesn't dislike them as much as I do. The same with customers. They treat their employees like sheep and pay them dog wages. They have put our friends and neighbors out of business and forced a person to shop at Walmart because in many cases they are the only ones in town. Then they carry only mdse they want to carry and a person has no recourse. I wish them nothing but ill will.

Posted by firethemall

I work for walmart in florence, sc on irby street store number 2703 and its crazy... they have little mice that run around every now and then, they treat the new cashiers completely different than the ones who have been there longer. they make us work harder than the old ones do and the old ones can just stand around and do some of what they want to do. seems as though no matter how hard you work and how good you are they try to find the smallest things to fault you for the CSM'S are sorry, they come when they want to come and make it seem like they have so much to do. the stocker keep putting things in the wrong places which leave us the cashiers to deal with unpleasant customers in i dont blame them at all. they make it seem like you will all get along but you find out its a lie when you start. no one is who they really seem to be. everyone is fake instead of being honest and talking to you they say things behind your back its like a huge industry HIGH SCHOOl and its really sad because i know im a good cashier and i enjoy the job but the management should just be fired completely and rebuilt ground up and this is speaking of my walmart. i can say so much more but i have other things to do.

Posted by Anonymous

Walmart #0348 is a very unpleasant place to work. The management is ridiculous! Especially the thing about having a time limit on the freight you have to put out! And if you don't meet the time frame they have you in the office giving you a verbal warning! It's not possible for one person to put out 2 or 3 carts of freight in an 1hr and 30 minutes. People are not robots and you can't make them work any faster than they can. They won't hire anymore help, they just try to work the crap out of the people they have. And have nerve not to pay any overtime??!!! No one wants to work for free!!! I don't know about any of the other stores, but #0348 needs a serious evaluation in their management, and a "REAL REALITY CHECK"!!!


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