Posted by Fed Up
Been a customer of WSJ for 5 years (at current address). Spent 3 months trying to resolve the fact that I wasn't receiving my Saturday delivery-it only got resolved when I chased down the delivery driver and talked to him. Now, we have a new delivery person at place of business who is too lazy to drive around to the front door of our (small) office bldg. They just toss it out in the back parking lot near the dock...sometimes it doesn't even make it close to the bldg. There is a serious lack of communication between the customer service dept. and the local delivery drivers. Ridiculous!