Posted by Anonymous
I have a 401K through VOYA, my former companies' choice. Upon leaving the company, I received a letter from Voya stating that I could roll over the account to another company or stay with Voya. Since my main 401k is with Fidelity I decided to roll it over. I have been trying for 2.5 months now to do that. When I call with my information I get a voicemail that says, "Due to planned provisions, your account is locked. Everytime I try to call VOYA for help, every representative tells me that if I call back in 60minutes, the account will be unlocked. this has gone on and on and on. Finally I was transferred to a manager named Matt. He was worse,tried the same answer as all the others and them finally said he'd fix it and call back in a few hours. That was a month ago and I've left numerous messages, even one saying that I would report them to the SEC. They have my money and won't let me have access to it. Not sure what I should do next.