Voya Customer Service

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3 Negative Comments out of 3 Total Comments is 100.00%.


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  • Voya

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 3 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 1.3 Reachability
    • 1.0 Cancellation
    • 4.0 Friendliness
    • 1.3 Product Knowledge

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Posted by Anonymous

I have a 401K through VOYA, my former companies' choice. Upon leaving the company, I received a letter from Voya stating that I could roll over the account to another company or stay with Voya. Since my main 401k is with Fidelity I decided to roll it over. I have been trying for 2.5 months now to do that. When I call with my information I get a voicemail that says, "Due to planned provisions, your account is locked. Everytime I try to call VOYA for help, every representative tells me that if I call back in 60minutes, the account will be unlocked. this has gone on and on and on. Finally I was transferred to a manager named Matt. He was worse,tried the same answer as all the others and them finally said he'd fix it and call back in a few hours. That was a month ago and I've left numerous messages, even one saying that I would report them to the SEC. They have my money and won't let me have access to it. Not sure what I should do next.

Posted by yeahright

My company uses Voya to administer our 401(k) plan. Simply put, they are incompetent. They roll out changes without sufficient thought or testing, and are then unable to remedy the resultant catastrophe. Their website is clunky with a look and feel from the 1990's; moreover, it lacks certain fundamental functionalities that are common to the websites of other firms that actually know how to administer 401(k) plans. They do not communicate key procedures (e.g. - differences in accessing accounts via the web vs. the phone system) leaving their victims - oh, I mean customers - groping in the dark to figure these things out on their own. Their support personnel do not have information on even the most fundamental aspects relating to operation of 401(k) plans (e.g. - mapping existing funds from old choices to new choices when they make changes). However, what you will get from them year-over-year is a mailbox full of useless hardcopy information printed on beautiful high quality, expensive, cardstock media - throw it away....it says nothing. If, as a company, you care about your employees, steer clear of Voya for 401(k) administration.

Posted by BenT

Voya has terrible customer service, especially when trying to get your money out. They will stall, stall and lie, lie, lie. Warning--stay far away from this company.

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