Vivitar Customer Service

User Reviews, Ratings and Comments

Vivitar customer service is ranked #929 out of the 946 companies that have a rating with an overall score of 14.40 out of a possible 200 based upon 8 ratings. This score rates Vivitar customer service and customer support as Terrible.


8 Negative Comments out of 8 Total Comments is 100.00%.


0 Positive Comments out of 8 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Vivitar

    Customer Service Scoreboard

    • 14.40 Overall Rating
      (out of 200 possible)
    • 8 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.5 Reachability
    • 1.0 Cancellation
    • 2.7 Friendliness
    • 1.0 Product Knowledge

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Posted by Dr. Chuck

2 calls to Corp. which was recommended by the Texh.. NO return call, no problems resolved, system doesnât work even after upgrading internet and purchasing a $350 game router .. everything internet in my home works perfectly except their cameras .. what a joke .. the father at camera was less than 20 feet from router and wouldnât link after 1 1/2 hours with a tech and replacing camera with others . Stay away from these .. theyâre cheap for a reason - Corporate treated me like an inconvenience .. Corperate very rude to deal with .. perfessionals at running you in a circle ..

Posted by Anonymous

This really pathetic! Vivitar has a phone number plastered all over the Internet and no one answers

Posted by Anonymous

Bought this camera to take on a once in a lifetime trip to Scotland and Ireland. We went for 3 weeks. Took over 400 pictures, got home and managed to recover less than a dozen. The camera is garbage, sent all of our chips away to professional recovery company (Kodak) and they couldn't recover any. I now have it available, along with a hammer, for the next person who walks into my house with anger issues. Don't buy this piece of crap. Wasted a lifetime of memories on that trip, thanks to your cheap product.

Posted by contact help?

I did an e-mail to you but just wanted you to know I live in Calif and you number goes to a recording.


Posted by LOUIS

I Am Trying To Reach Vivitar Experience Image Center. I Have Unique Serial Number Which Is C. When I Tried To Open The Web Site To Download For Windows, All I Get Is Error.

I Tried It Again And Now It Will Not Let Me Use It As It Says That I Am Only Allowed One Download Per Serial Number - I Could Not Ever Get The Download At All. What Can I Do Now?

Posted by ROYCE

I Would Like A Catalog (if Available) On Hand Held Maginifing Equipment. If A Catalog Is Not Available Please Sent Me All The Information That Is Available. I Have Several Units With 6 Leds But I Need A Stronger Unit; I Have Macular Degeneration And Eyesite Is Worse Every Day.

Help Will Be Appreciated.

Posted by sherry

The customer service of Vivitar is horrible. I left several messages regarding 2 broken cameras I sent back to them for reimbursement and noone is returning my phone calls.

I guess they don't care about their reputation. I noticed that several other people gave bad reviews. If they don't improve their service, they will be next in line for bankruptcy of their company. I suggest you all get your act together before you all lose your jobs.

Posted by john

My original Vivicam went wrong under warranty It took them 4 weeks to replace The replacement went wrong 16 weeks ago and despite promises have never sent replacement. The last promise was 3 weeks ago I intend now taking action via the County court on line for cost of camera Time spent and diruption caused
I would advise strongly against buying Vivitar as their warranty service is non existant

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