Virgin Media Customer Service

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  • Virgin Media

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.0 Reachability
    • 1.0 Cancellation
    • 4.0 Friendliness
    • 1.0 Product Knowledge

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Posted by Anonymous


I am a 67 year old woman on a fixed income. I use my "flip" phone for emergencies.
I have one of their first plans (old) I am sure they'd like to eliminate it.
Thye texted me in January and said they are introducing a new deal - pay them $80 and I am covered for the entire year - no top-up calls and $20 depostis needed every 90 days. I thought that is a bargain and I had a $40 balance in THEIR account. So I added roughly another $04 and brought it up to $80. Now in April they are texting me to "TOP-UP" my account or LOSE all my money on the account. I called and complained about the "live" operator in January telling me to just bring the total in my account to $80 and I was paid for the year.
I was told - OH NO YOU ARE MISTAKEM . . . I said no you are mistaken to hire people that do not know the details of your new plans when you offer them. OH NO YOU ARE MISTAKEN because you did not read the "terms and agreement" HA - I laughed . . . All the fine print??? You have got to be kidding. I spoke to a representative from your company and they LIED. NOw YOU have all my money and are now telling me to screw off! The supervisor was no different.
VIRGIN MOBILE SUCKS !!!!

Posted by Smith


please don't join Virgin Media - our phone is still not working after 3 months from first installation!!!!!! Their customer support is awful and don't waste your time with area managers who don't know what they are doing!!

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