Vipre Customer Service

User Reviews, Ratings and Comments

Vipre customer service is ranked #892 out of the 946 companies that have a rating with an overall score of 18.20 out of a possible 200 based upon 7 ratings. This score rates Vipre customer service and customer support as Terrible.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Vipre

    Customer Service Scoreboard

    • 18.20 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.7 Reachability
    • 1.5 Cancellation
    • 3.2 Friendliness
    • 1.7 Product Knowledge

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Posted by Anonymous

I have been on hold over an hour, not sure if my call will ever get answered. No hold time is given. Grrrrrr

Posted by Sandra

Been using Vipre for about three years now. I had no problems with it. Started to have problems with my computer when the Vipre 2016 popups came. Finally got the popups gone, The my browser took over 1 to 3 minutes to come on, the website that I used almost everyday was messed up also, call them that wasn't the problem,deleted all the history and etc.of trying to fixed the problem.Took almost four days and then I realized what my problem was, when the I downloaded Vipre 2016 that is when my problems started, so I took Vipre off and went with Windows Defender and my web browser take about 2 seconds to come on and the website that I used, I don't have the problem anymore. In other words I think that Vipre 2016 is a piece of crap. Now if I can reach them and cancel the membership with them.

Posted by captez

won't buy viper again, got a vireous and viper disappeared from my computer. when i tried to contact viper on the phone i was on hold forever. greg s

Posted by Anonymous

vipre sucks i want my money back my pc stop working when calling for help after holding for 1 hr just for someone to tell me they can't help me

Posted by Anonymous

I am not happy at all. Granted I was the one who lost the vipre flash drive I had purchased from HSN. It was suppose to cover 10 computers for their lifetime. I have only used it on 2. I wanted to install it on my new laptop. Vipre said they can't hep me. HSN researched it & sent me a letter that confirms I did purchase vipre from them. I tried to contact Vipre again only to get stuck on hold for 45minutes before giving up. I only want what I have paid for!!!!

Posted by Rob A

Subscribe to their antivirus, then began getting pop-ups every 10 minutes about an upgraded version with no choices other than to "update now" or "later"... and can't get rid of it. Then called tech support and had to go so hung up after being on hold for 55 minutes. I WILL NOT RENEW OR WORK WITH THEM EVER AGAIN, got to be companies that care about their customers.

Posted by NOSEY

I Had Purchased Viper I Guess Back In Feb Of This Yr. I Am No Rookey When It Comes To It..... Very Yr Or So I Have To Change Security. I Own A Security Co, And My Files And Equipment Are Importnat To Secure. At First Viper Worked Well. (dont Get Me Wrong, I Need Good Defense As It Will Be Tested Far More Than The Average Consumer.) Two Months It Failed. And I Contacted A Women .. Head Of Her Dept. Sales I Dont Know, And She Said Everything Would Be Fine, I Would Up Load The Trial Version And It Seemed To Work, And Ran This Way For Three Months; Then It Stoped Trials Would Not Load Anymore. So I Loaded From My Disk And Activated It,(viper)! I Do Alot Online,even Getting A Medical Degree. Within A Month My Mouse Began Moving By Itself. Within 6 Weeks My Unit Slowed To A Crawl, And Functions Began To Fail.. I Called Tech, And I Let Them In, (some Of My Settings Had Been Changed, "thats All", Who Changed Them?

Then A Week Later It Got Worse And A Senior

Tech Signed On, He Found Little, My Computer Was Down To 4% Operational Space And Essentialy Dead. Viper Was Extracted By Me, (i Want A Refund)all The Work And Stress And

Your Dealing With A Guy That Ada, I Have A Broken Neck.

Funny I Loaded Avast...... Hidden In My Java, Was A High Functioning Serious Threat Malware; And To This Dat Java Will Not Run, (its Been Removed) And I Have Lost Some Function.... I Blame This On Your Tech Support And Your Anti Viral Progarm That Seems Not To Update Or ....... Work.

I Will Pursue This, Postings Will Go Out About My Experiance And You Will Not Like It, Just Give Me My Money Back

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