Vimeo Customer Service

User Reviews, Ratings and Comments

Vimeo customer service is ranked #933 out of the 939 companies that have a rating with an overall score of 12.00 out of a possible 200 based upon 10 ratings. This score rates Vimeo customer service and customer support as Terrible.


10 Negative Comments out of 10 Total Comments is 100.00%.


0 Positive Comments out of 10 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Vimeo

    Customer Service Scoreboard

    • 12.00 Overall Rating
      (out of 200 possible)
    • 10 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.3 Reachability
    • 1.4 Cancellation
    • 1.3 Friendliness
    • 1.0 Product Knowledge

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Posted by Anonymous

I have been trying to work out a billing issue for three days. Vimeo customer service has only sent me one email and it was bad advise. I have been trying to get a reply for three days now. Vimeo Billing services was unable to process a Plus upgrade using and does not answer my many emails to them.

Posted by MSlaug

I have been trying to reach someone to cancel an account that I do not have access to the email any longer and can not remember the account login information. Please contact me!

Posted by Charlotte Shields

My name is Charlotte Shields and I would like to cancelled my 30 day subscription effective, immediately, as I just signed up this morning and never could access the erequired shows I was assigned to view through your site, for an assignment. When I pressed start on the video, multicolor vertical lines with a beep occurred for both shows I was assigned to watch.

Thank you very much,

Charlotte Shields

Posted by yvette prins

So frustrating I purchased videos and its not reflected under purchases. Having been struggling for days to get sombody to help me at Vimeo. Been sending e-mails and have had no reply. My credit card was been debited a week ago and the purchased videos are not frustrating ......nobody to help....If I don't hear from Vimeo by Friday I think I must go to the bank and get the purchase cancelled... no assistance with purchases.

Posted by Anonymous

Incredibly aggravating experience. Locked out of my account and trying to deliver my content to users without any access to help me log in. I used an email I no longer have access to and am stuck at work until this is resolved. As their offices close in 10 minutes I will likely have ot go home without delivering my video to my client as I had promised this morning to do. I would say their customer service is horrible but it's hard to grade something that LITERALLY DOESN'T EXIST.

Posted by Anonymous

All of a sudden my videos got tagged with completely inappropriate ads. No warning - just out of the blue. I already pay a fee - I am not expecting something for free. I am completely unable to find or contact anybody to see what I can do to resolve - even paying for upgrade - it's just a black hole. I am moving off and cancelling ASAP.

Posted by Gene Beley on Vimeo

Vimeo disrespects their customers by not offering telephone service and inadequate online information to thwart getting the proper billing information questions answered. I think the U.S. Dept. of Justice needs to investigate this company and will write to them and tell them. When you can't get billing questions answered, when you suspect the company has taken more money than they should, it may be outright theft.

Posted by Anonymous

Number is worthless as it says they cannot take live support and currently as of this post the whole VIMEO site is down, which means I have a lot of mad customers who rely on my videos. I think it's time to find a new platform.

Posted by Anonymous

No way to contact company except via anonymous email. My account has been disabled for the past day and I've been unable to get a response, except to be told someone will get back to me. So surprising with most company's approach to customer service these days. But I learned that Vimeo is owned by a huge internet conglomerate clearly just milking their smart, early-on domain investments for all they can get. They stated on their site that they don't want to waste resources on covering phone lines.

Posted by Anonymous

I have cancelled my account. Still charging my American Express Card. You have a very bad customer support. Never cares to take care of our comments. There is no phone number to contact. Please cancel my membership with immediate effect. User name


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Company News
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