Posted by Anonymous
I am very displeased with the customer service I have been receiving from Verizon. I made two payments to them on October 14th and they are only showing one in their system, which both payments were withdrawn from my account on October 18th. I have placed four calls, opened three dispute tickets, faxed my bank statement and all the information they have asked for and I have yet to be credited for the second payment. I called again today and was given the run around, stating their system was down and they were unable to look up any credit card processing transactions. I have asked to speak with a manager on two occasions and been told there is no one available. I am not making any further payments until I see my account credited for the second payment made on October 18th. At that time, I will gladly pay in full the amount due, as I just want to see the proper payments applied to the proper months. I don't feel I am requesting too much. I also find it ridiculous that they will not call me back on the status of all tickets and my account. I continue to request a call back and they have refused each time, stating I need to call back to check on the status. I run a business and know this would not fly with our guests and additionally, I know that we have the capability of pulling dates and transaction numbers, through our credit card processing company, to determine what charges have been taken. This does not take two months, but one day or shorter, once the payment has shown as cleared. I am just asking for prompt service and to be treated as a loyal customer, as I have carried their residential service for over 17 years. Please take a look at your processes and make some adjustments that will really enhance your customer service, because at this time, it is inadequate.