Posted by Brenda
My family was visiting visiting Port Isabel, Texas and we stopped to get gas. My husband went inside to buy some drinks and pay $15 of gas. He mistakenly said we were in pump 4 instead of 14 but the attendant looked out the window and clearly saw we were parked in pump 14, but went ahead and set up pump 4. When my husband got back to the car to pump gas, it wasn't working. He quickly went back inside to to correct the mistake but when he walked in, the attendant pointed to another worker and said, "that's him" because he didn't want to assist my husband. They told him to go ahead and go to pump 4. We drove to pump 4, but someone was pumping gas there already. We asked the person if the pump was pre-set. He said no, he was using his card to pay for his own gas. I went ahead and got off the car (being 8 months pregnant) to see why the attendants weren't being helpful. The manager took us to the back to show us the cameras to prove to us that it was my husbands mistake for saying we were in pump 4 and not 14 and that he couldn't give us our $15 worth of gas. He refused to refund us our money or give us the 15 dollars of gas we had paid in cash. I stormed out furious stating that it was very poor management and that I would be contacting corporate about this. This is STEALING! They pocketed $15. The workers we spoke to were RENE and JOSE from store #2284. I still have the receipt showing proof of payment for gas which we NEVER received.