Posted by Reservations Coordinator
VRBO has gone to MANDATORY "on line booking" for its owners. Our company had villas listed with VRBO for over 8 years, and because we have our own website, and reservation software, did not need VRBOs online booking. VRBO WAS terrific advertising for our owners and also helpful to potential guests wanting a vacation villa. NOW, we pay VRBO a fee to "advertise" on their site, and they charge the guest a "Service fee" of 4-9% of rent up to $399 that is supposed to cover any problems, kindof like vacation insurance. From reading reviews, it sounds like they don't practice what they promise. Now, to "advertise" on VRBO, any owner MUST commit to their on line booking. We have no choice and now need to decide where to go next. And from what I researched AirBNB also charges a "Service fee". We have our own website, but have a small market and therefore relied on VRBO to help us advertise villas. I tried to call VRBO support for the last 1/2 hour and keep getting a message about the agents being in "training". Its hard to accept that a company would have ALL their agents in "training" at the same time. The message said they would be back at the "top of the hour"; well, it's 11:15 and they still aren't "Back". Good luck to owners and travelers, not sure what the answer is other than someone needs to create a website for strictly advertising our villas like VRBO USED TO BE! Any entrepreneurs out there willing to give it a try??