Uber Customer Service

User Reviews, Ratings and Comments



Uber customer service is ranked #787 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.93 out of a possible 200 based upon 1099 ratings. This score rates Uber customer service and customer support as Terrible.

NEGATIVE Comments

1,080 Negative Comments out of 1,099 Total Comments is 98.27%.

POSITIVE Comments

19 Positive Comments out of 1,099 Total Comments is 1.73%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Uber

    Customer Service Scoreboard

    • 22.93 Overall Rating
      (out of 200 possible)
    • 1,080 negative comments (98.27%)
    • 19 positive comments (1.73%)
    • 25 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.1 Reachability
    • 1.8 Cancellation
    • 2.9 Friendliness
    • 2.2 Product Knowledge

Add your review!

Posted by Anonymous


ood morning! Just wanted to touch base regarding my trip with Benjamin yesterday. I am not familiar with New York and explained that I wanted to be dropped off at the closest docking station to Staten Island ferry. We had communications problems as his English was difficult to understand. He was fairly insistent that Staten Island had nothing to see and I needed to go to the drop off area in Manhattan. Referred often to seeing the bull on Wall Street. My ride went up from original $34, and my time, which I didn’t have a lot of got severely cut short stuck in traffic both ways. Not a great trip financially or for enjoyment. Consequently my ride back with Lyft was equally expensive and slow! Nice man but I’m in no hurry to use Uber again.
Thanks for listening!
Rita Palin

Posted by Anonymous


I contacted Uber at 4:55 on July 30th. I along with the rest of my family were taking an early flight. I had contacted the front desk of the hotel to see if the shuttles were operating this early since there were four of us and we all had luggage. Our building was a significant distance from the main lobby. My daughter is also disabled and it is difficult for her to carry luggage. The hotel told me that Uber drivers could meet us at our building. In the request I sent to the Uber driver I identified the building and location. When the Uber driver showed up they refused to go to the building and said we had to walk up to the lobby. It was quite a distance and by the time we got there they were gone. This was an extremely bad experience for us since it also caused us to loose time getting to the airport which also rushed us as well. The second Uber driver we called
that morning was wonderful! I do not believe i should have been charged for a missed ride!

Posted by Latoya Higgenbottom


Hey I have charges on my account from Uber & I don’t have an Uber account. I would like to know the pick up & drop off destination

Posted by Kasamkurban


No way As it was showing $13 so I selected n approved n driver talk to customer service explaining its gps showed another location then what I sent (u can cross chk ) n driver was told u go ahead used yr gps drop the customer n we will take care of difference
So co of uber gps issue WHY SHOILD I SUFFER & is not ethical u send diff amount is multiple of 3 then quoted
Pls reverse back the extra $36 I m charges
Only reason I Ok & yes to uber Seeing price
If I was knowing $50 I had rented whole day car in that price (24 hours ) So pls refund back.
Thanks
Kurban

Uber logo
$51.50

Posted by Anonymous


I left a package... contacted driver immediately ... paid $15 and waited two hours and he never showed up! I called three times and then he stopped answering . How do I get my package I left???

Posted by Anonymous


I am trying to reserve a driver for Sunday morning and it called somebody for right now and now I have to pay a five dollar cancellation fee even though I canceled within two minutes. And I can't reach customer service so this is really a bunch of BS

Posted by Anonymous


Customer service is a joke! Tried to reach a representative to rectify a problem with my account. Nobody answered at the number given for customer service.

Posted by Anonymous


I try to contact customer service it impossible. Well I am disputing to charges . On 6/ 20/ 18 I have been charge $ 18.33 and on 6/ 21/ 18 I have been charged $26.99 I don�t recall this charges at all . I want them to be removed and give proper return to my account ASAP .

Posted by Anonymous


I hope you will keep your resistance movement drivers in check. I just heard a report on the radio about an Uber driver who threw out his fair due to their politics. And upon driving away, the Uber driver said welcome to the resistance.

Posted by Bea


Not happy with the fare increase for supposedly high demand times!!! This when there are 3 cars showing in the area. This occurred several times. Have been using Uber for a while now in different states and this appears to be new!!! How is this ok? I look forward to a response ASAP. Thank you.

Posted by Anonymous


I HATE UBER!! I keep getting harrassed by them with text messages at odd hours like 3 am and I have never once used them or worked for them and there is no way to make it stop I have tried texting back both STOP and CANCEL and I get a message saying it's stopped but then a few days later they come right back I'm tired of being woke up!!! I wonder if a lawyer could help me???!!!

Posted by Anonymous


I ordered an Uber driver. He parked on the opposite side of the street. I saw him and crossed to meet him. At that point he would not take me. His license number is GXE591z. He gave me no explanation. He cancelled the ride, I got into a taxi. While
In taxi two other Uber drivers called me .they said I ordered an Uber driver. I ordered one driver . He cancelled the ride. I want a refund on my charge account for all this hassle. This is the second time that I have had difficulty with Uber. Please give me some good reason to try again.

Posted by Anonymous


I live in Kaneohe HI, near Stairway to Heaven/Haiku stairs. This hike has been closed for years yet trespassers continue to access this hike near our neighborhood. Uber drivers continually drop off hikers/trespassers near our home at all hours, 24/7. I am asking that you inform your drivers to stop this practice of facilitating these trespassers in disturbing our neighborhood and encouraging an illegal activity. We do not want this drop off in our neighborhood.

Thank you

Ray Cabrera

Posted by Jose


Worst service all round the world they charged me for my all trip and I didn't ride though
And ur driver was not moving from his place and the name of the driver was keep on changing and time aswell so I cancelled the ride that was not my fault i was not going to wait whole night for the driver to come I want my whole amount back

Posted by Roxanne Fagan


Uber, love the service, stunned by being Uber hacked clear across the country! In San Frisco no less and I live in Bklyn NY my bank notified me of the 5 Uber trips this morning Wednesday july 4. I wanted you to know about it, thank you

Posted by Anonymous


My 7 month daughter in law called Uber Friom where she works at the Galeria mall her in Buffalo New York and the guy said that he was on his way and never showed up but he charged her and kept the money but never showed up.. we have his information AND I WILL FIND HIM

Posted by Anonymous


On Thursday June 28th I ordered an Uber. The driver whizzed by me as I was waiting outside. He then went and parked and cancelled my ride. I was charged a 5.00 cancellation fee which I think is wrong because I was out there and actually saw him drive right by without even looking at me. I could live with that but I also was charged a 6.14 charge that I have no clue what it is for. I have always had nothing but good experiences with Uber before this. What makes this worse is I was really sick and needed the Uber to get me to the emergency room. Please let me know what is going on. My email
Sincerely

Lori Marchese

Posted by Anonymous


I am unable to log into my account and don’t know why? I tried contacting Uber however they seem not to have a phone listed to speak to someone in person. What kind of service is this!!!!!

Posted by Anonymous


Not right that I get charged a fee which was 50% of the cost of the trip. Then I requested a pick up again and got another cancellation. Within 10 min 2 uber requests confirmed then cancelled and got charged $10. Not good business at all. No more uber for me. You will notice I had taken quite a few trips. Just terrible and so extremely disappointing!

Posted by Anonymous


I was over charged on Sunday 6/24/18 from 4614 N Clarendon to 798 W Irving Park Chicago IL.
Same driver with W5JL number for $10.39 and $4.49. I want a refund because I don’t understand why I was charged twice for the same trip

Posted by Scott Hawley


I have now been charged twice for cancellation fees e that were supposed to have been credited to my acct
To this day I have seen penny one of a credit
This is becoming a trend that will result in my refusal to use UBER

Posted by Anonymous


I have always been very happy with Uber but on Saturday I called for an Uber in Georgetown to go to the airport. I received a message that my Uber would be there in 3 minutes along with the name and license of the driver. He never came though I called and left a text. screen froze on the false message he was coming so I couldn't either reach customer service or cancel.

Posted by Anonymous


I had my first and definitely last experience with Uber yesterday.
I made advance, online arrangements with Uber to be picked up at Providence Airport and driven to E. Bridgewater, Ma. When I arrived I at Providence airport was was informed by an employee that Uber was
Not allowed to pick up at that airport because of problems, however I received texts from Uber saying they were on their way. Then I got a call from the driver asking where I was going, which he should have known, and he informed me that he doesn�t drive to Ma. And to get someone else. I then called Lyft and a very courteous and pleasant young man picked me up in minutes. While I was in his car I received another call from an Uber driver saying he had a flat tire and couldn�t come to get me and to cancel the trip. I then went on Uber�s app. And canceled and was informed there would be a $5.00 cancellation fee for a ride I couldn�t get!!! I went on there app. Again to dispute the charge and quickly received an email stating they were crediting my UBER account for the $5.00, which I would never use again. I tried to reach a human being to express my concerns and this was impossible. I finally called
PayPal to dispute the charge and they agreed to credit my account for the $5.00 which I very much appreciated. Obviously it was not the money that was the issue, but rather the principle of the entire unpleasant experience. In conclusion, I would never again use Uber and wouldn�t recommend them to anyone. I would on the other hand highly recommend Lyft.

Posted by [email protected]


Help me! I purchased a gift card for my son, when he was out of town and stranded. The gift card malfunctioned and my son had to make alternate arrangements. I would like an immediate refund of my purchase.

Posted by Anonymous


Uber app has stopped talking thereby forcing me to hold phone for directions. Please help as I will not be able to drive for Uber like this. Robert C Herbert.

Add your review!

Posted by Elsie Tylutki


On my recent trip I accidentally gave the driver four stars I meant to give five. My finger slipped how can I correct ? The driver was very good and I want him to get the proper rating.

Posted by Kamol


I am new to Uber & on vacation in New York & used it for the first time last night . I accidentally gave my driver a 3 Star rating & definitely meant to give him a 5 Star ! He was great, drive through rush hour & delivered us safely.

Posted by rivkap


I needed to change my rating of a driver today. Name is Simon.
It was a perfect ride and the driver was first rate. However, before i was able to complete the rating of 5 stars which was my intention, thevscreen closed at 3, maybe even 2.
That is not right for this driver but the customer service page did not allow me to change the rating, only to check off comments which did not apply. So this is a problem.l i hope you can correct it for this particular driver and in general. Thank you, Rivka

Posted by Ad comment


I call uber 10/07/17 and waiting pick up point 40 minut and never show up then said you ride been cancelled.i set another ride is get me after one hour and i get charge twice wich is cancelled ride and the one get me the cancel one i get charge but no receipt is weird . i stop take. Uber no trusted

Posted by abhishek


your facility is very v.... good but some drivers are missing.... my all office staff ride bill using per month approx 9000-10000 billing but we are using ola cabs than your driver my office boy pick up office and on the way refushed on there venue.. & out the car????? than just now booked uber going to kukus & come to office than pay amout -1073/ date= 6-9-16 driver name anil ji mahindra verito but whic my due pay what is this tell me mr... uber

Posted by Anonymous


First experience was San Diego on October 5..driver got there we got in and in about 1/4 mile she said we had cancelled service and we would have to get out unless we agreed to pay her cash.which we did. Since then we have found she should not have done business that way. We have used uber twice in San Francisco and had no problem.

Posted by Anonymous


I submitted my request for a charge adjustment for the ride on 9/28 this morning via text and I just received an email for the refund. My experience with them was fine. 9/29/16

Posted by Afi


My Uber Driver, ANWAR, yesterday, April 14, 2016 needs wonderful rating & feedback. You see he literally dropped me off at the hospital & didn't have time to respond to him as I went into my Medical Work. How can I pass the positive loving words to him as he had it all in His spirit?!

Posted by Anonymous


Hi, I just got a ride home from uber and I feel that some of the drivers are not being fairly compensated for what they do. I feel that when you reach your destination there should be an option to leave a tip for them. They work really hard for it.

Posted by Anonymous


I am extremely upset I can't use my debit card because it's saying its prepaid and it's not so I don't understand, you have lost a customer for sure.

Posted by Jordan.widdes


We had a fantastic driver this morning. The vehicle was spotless. The driver could not be any more courteous or helpful.

Posted by Anonymous


A note of Many Thanks ! we had a ride with our uber driver 12-17-15 with Jeff. North Hollywood to the Castaway resturant in Burbank.. We forgot our bag in the back seat. Jeff kept in contact with me and I would like your management to know he is a thoughtful and kind person and very helpful as well in regards to returning our property

Posted by Anonymous


I regularly get uber to go home every after work shift at the airport, and I like it so much. Good rides, courteous and friendly drivers, most of all Khaled, the Syrian driving a Toyota Prius with Plate Number He is a very nice person.

Posted by Anonymous


I recenetly applied for a uber driver position,and the customer servive was very helpful,and I just want to say thank you again.

Posted by Anonymous


Had my first ride today, and the drivers first passenger! He was kind, courteous and helpful with my bags. If I use again, would like same driver any day! Thx Terry!

Posted by Craig


I take UBER to LAX from my home regularly. It is much cheaper and reliable than an LA cab. Last week i flew to JFK and paid $75 from there to my apt. in manhattan. The return trip i decided on uber. There were tons of cabs around fro the trip to the airport but loved Uber. It cost me $120. More than a limo. Rediculous. This is a mistake, correct? How do i go some refund.

Thanks,

Craig

Posted by Anonymous


Uber app charged me twice for the same bill.I did work fine for a week.but now everytime I try booking cab.it gives me outstanding amount.wherein I paid it already two time.kindly refund me extra charge.as it should only be debited once.it is not good for your business.

Posted by Anonymous


This is not a comment for public posting. I received my first Uber service today. It was great. However, I inadvertently forgot to give Chad Boggan credit through his promo code when I used your service today. His promo code is 1620ue. He was insistent that I try you all and I did. for him raving about your service. Thelma Harrington

Posted by Anonymous


I am a new customer. I was charged approximately $88.000 for a trip from West 67th st. to Teterboro airport on 5/11/14. This is excessive and I don't know if it is due to the driver not being able to enter the address of the F.B.O. private jet service and having to drive around the entire airport perimeter before finding the Lindberg Drive address. Our Uber charge from the Newark airport which is a longer distance was only $68.
The driver was pleasant.

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Posted by Anonymous


I’m ready to start but having a problem with car I can rent one but you have not responded

Posted by Terri


I’m signed up to drive for Uber. But I can’t get a response from anyone. I see a few other drivers ( or us wanting to become drivers) having problems. Please help.

Posted by James


Hi last ninght pasenger for got gallass and phone in my car how can I return to passengers

Posted by Vinman


Signed up for Uber months ago and still have not been able to sign on and drive. I went to see someone at the sprint store for customer support and she said I’m still waiting for my background check to be done. I don’t know what’s taking so long I don’t have a bad background I’ve worked in nuclear power plants and been read badged with FBI background check I think maybe I’ll sign on with Lyft instead

Posted by Anonymous


I️ picked up a customer and the app said unexpected error now I️ can’t see how much I️ got paid bc the app thinks I️ didn’t pick Bria up

Posted by Anonymous


I've been trying to start driving with Uber for weeks now but the website isn't working. It keeps asking me to upload my documents and I keep doing it but my status hasn't changed from Onboarding. I tried going to the hub and they said I had to upload my documents online. I tried contacting Uber to fix the issue, FOUR TIMES, and they just keep sending a text that says my inquiry was resolved but nothing has been fixed. This company is lazy and ridiculous. How are you running a company without a phone number? That would resolved 80% of Uber's issues. I decided to go with Lyft who is much faster and much more professional. Why keep wasting my time with Uber when Lyft actually appreciated my time and pays more. I will NEVER recommend Uber, only Lyft.

Posted by Pdolne


I am filing a complaint and need to speak to someone in corporate I'm still waiting for my earnings from two weeks ago and they are giving me a hard time I'm not getting anywhere at this point I'm seriously thinking of hiring an attorney I could be reached

Posted by Dilcy Westbrook


Good morning I am a uber driver an i wanted to know how do i go by getting a printed copy of my pay statements. I live in los angeles California

Posted by Anonymous


I currently am a Uber driver. Uber is a rip off. The offer these guarantees and then don't pay you for them. They give a million unacceptable reasons whyyou didn't meet the qualifications. They are full of crap. They are cheating there driver out they money and this is unfair. I would like to bring legal action towards them.

Posted by Anonymous


I have been driving a few months the .Every night I drive I accept a call in surge only amd you lye amd say it wasn't when clearly was It's stealing money from your employees s I'm going to get legal advise I took a 2x1 in area in ever pic up in because of surge I completed ride amd yoy steal money say it wasn't when the I am going to try to reach Salem This is illegal and not ok to steal from youe employees I am a lady of my word amd do t lie so Quit playing games stealing amd lying Have integrity it's just tru You how me 2 x for ride MastoessThousand to Burbank airport

Posted by Klara


I'm a driver who has been emailing with uber over an unpaid week. I've emailed dozens of times, only to get a different person each time who has no idea what happened yesterday, or ever for that matter! I've gone to Uber in Hoboken as per one customer service rep. I trusted the person I spoke to was being honest who he said the problem was resolved and I'd get my money! Only to learn it wasn't resolved and they didn't pay me for this week either, now!

This is a damn disgrace! I'm a mom of two who desperately needed this money which I earned!!!! How dare this company toy with people!!!! You have nothing but incompetent children working for you! If I don't get a real resolution TODAY, such as getting the 165.10 and 62.25 transferred to MY checking acct, I'm going to the media and an attorney!

Posted by Anonymous


Uber need to bring back up the pay scale in Memphis T.N. the driver will come back to the service to drive it hot in Memphis and the pay scale shell come back up people have family that trying to support them Miami got a great pay scale for there driver so please sir stop loosing your drivers in Memphis Memphis need driver do the right

thing.

Posted by Anonymous


I work for Uber. They charged overcharged someone. Didn't pay me for the trip. Fired me two days later. I can't get a response from the corporate office or anyone. Is there a number I can call.

Posted by Anonymous


I have a question as an uber driver that isn't one of the question uber allows us at ask about my tax summary WHY Is there no way to contact uber with a simple question please DONT instruct me to go to the available way uber has set up for its drivers they only allow you to ask questions they pre approve my email is

Posted by Westmania


I read, 3 weeks ago that this airport thing / norfolk international airport was to be resolved that week. Who is dragging their feet? I'm now driving for Lyft so I can give the service I'm suppose to when called by a ride to go to the airport.

Posted by Please help


I am a new driver who wants to get started, why is there no help? Please call me at if you would like me to start. This should not be this hard.

Posted by Kelly Robinson


I am a driver I was promised i would be paid on monday following last weeks trips i made for this company. I know why now you do not have working numbers or a help desk in the states but in Manila you rape us drivers for 20 percent of our fairs so you can build fancy offices and you do
not support your drivers the one thing that drives your market

Posted by Anonymous


There doesn't seem to be any way to speak to a live representative. I'm a prospective employee and I need to contact them. Very frustrating.

Posted by Anonymous


I've been going through the hoops of becoming an Uber driver and I'm having issues with their App and submitting documentation. I sent in my vehicle registration, proof of insurance, and car inspection form, which was initially approved. I received a text message saying I was all ready to go. I waited a few days until I had time on the weekend to make my first pickup. When I tried to login, it asked me to select a vehicle before I could go online to pick up my first passenger. However, my vehicle wasn't listed and I got an error message saying that my vehicle wasn't configured.

When I tried to email Uber asking for help on how to add my vehicle so I could begin, I was told that my vehicle was deactivated due to missing documents. I tried re-submitting 3 times and all 3 times I got text messages saying I submitted the wrong documents...the ones I submitted were right every time. About an hour later, I got a 4th text saying that I failed my car inspection. What?? The paper I sent in to them clearly shows that I passed.

I emailed their representative explaining my situation and have still not heard back. I would call, but it doesn't look like they even have a phone number. In the meantime, I'm missing out on peak times for driving. I'm becoming so frustrated that I'm considering signing up with one of their competitors instead.

Posted by Kc


I am a member of Uber registered excepted driver I would like to drive in New York or New Jersey however I can't get on it says that my car is not acceptable I have some questions and concerns I have a brand-new Hom day Genesis 4 door and would like to drive for over in New York New Jersey and filled out the information my phone number isI am registered and excepted in Orlando and need to change it or I could drive in New Jersey/New York

Posted by Anonymous


Drove for Uber for 1 week then had to send updated insurance. They said it would take 48 hours to get back online to drive and it's now over 4 days. None one to contact and emails are answered by automated computer with same answer over and over. I QUIT Uber and will drive or many other companies who have 100% better service than Uber.

Posted by Anonymous


Hi,
I've been driving for Uber since Jan. 1. I am mostly happy and greatful at the same time. Being able to work like this has been a huge help to my survival. Thank you.
On the not so happy side I have had some technical problems while driving in the field that have become an extremely aggrivating. My thoughts are that there should be an app. or button that will direct a driver to someone that can help him ASAP. For instance, presently I have an issue with NOT being able to call the rider. I work on South Beach in Miami a lot and it's very congested with people and few places to pull over. I try and call the rider when I am close to cooridnate the pick-up. BUT, I cannot. I could before. But not now suddenly. NO number appears, like it did before. I use to just touch the number and it would call them. NOW, no number appears. How do I fix this? I need to fix this NOW. A GOOD TIME TO TALK TO TECH SUPPORT. For now, that's my issue. But I'm not alone on the idea that being able to talk to someone should be easier. My account offers no options to speak to a LIVE person, nor does it offer a means for me to explain a problem and then have someone find me to fix the problem. When you're on your way to a rider and driving in a very busy area, it's dangerous and difficult to accommodate technical issues while in route. So between riders I pull over and waiste a great deal of time trying to troubleshoot my problem and figure out a way to TALK TO A HUMAN. First question,,,,is it my phone or the program? Next question......what do I do? See,,,that's it. That's all I needed.
Ok...overall,,,I'm happy and not anticipating any serious problems. I hope to drive for Uber for a long time. Thank you for the opportunity.

Sincerely,
Tim Callahan

Posted by Anonymous


I am trying to work for Uber. I sent in all my information, however, they have me logged in as a customer, not as a driver. I trying to fix this. I sent a request a week ago about this problem. Can someone just call me and we can fix this?

Posted by Anon E. Maus


I DRIVE for Uber and they suck - there is no tech support, the app is buggy, and fares are frequently cancelled midtrip or go unpaid. There are no phone numbers, no customer support, and no driver support. There is no training at all either. I quit! I never got paid once in thirty odd trips and there was NO ONE to complain to.

Posted by Anonymous


They don't pay their employees and don't respond to email inquiries about their pay

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