Tucows Customer Service

User Reviews, Ratings and Comments

Tucows customer service is ranked #918 out of the 939 companies that have a sportpref.ru rating with an overall score of 15.00 out of a possible 200 based upon 9 ratings. This score rates Tucows customer service and customer support as Terrible.


9 Negative Comments out of 9 Total Comments is 100.00%.


0 Positive Comments out of 9 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Tucows

    Customer Service Scoreboard

    • 15.00 Overall Rating
      (out of 200 possible)
    • 9 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.4 Reachability
    • 1.0 Cancellation
    • 1.8 Friendliness
    • 2.3 Product Knowledge

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Posted by Anonymous

Would be really good if you could display the contact information for TUCOWS (Australia) so that people can contact someone in Australia to resolve issues.

Posted by Canadians are crooks!

Tucows is without a doubt the most criminal company I've ever tried to deal with. Part od the problem is that you can't deal with them. They are impossible to contact. Emails are not returned. Phone calls are not returned. They steal shamelessly. In my case, a domain that I have owned for almost 20 years was brazenly stolen by Tucows and transferred to their sole control. The domain was not expired, just stolen by the Tucows thieves. Now, the only way I can re-acquire the domain is by dealing with some shady broker who works with Tucows. Only a fool would do business with Tucows.

Posted by Chris B

You guys sold a domain name and he didnt have the right trademark registration. either you can help me out to get it back. or ill have my attorney sue you guys and make it the hard way.

Posted by gdhdjh23

ignorant and incompetent company with zero customer service, ignored my email 7 days on, even though they said we will reply later

Posted by Scott

Stupid people. They have no phone support. They refuse to transfer my domains, emails tell me to contact another company, that company says to call them.

Posted by Diamond

I believe that tucows has the best conceptual service around until I became a reseller. After 1 day I asked for a refund in which they say that it is non-refundable from the beginning. Go reason. YOu pay to become a reseller and you don't get the satisfaction that other platform does, and if someone is unhappy with it you don't want to refund them the money. As a business owner I find myself instead of progressing in my business venture. I now have to prepare to fight a battle in the court of public perception.

Posted by tech

I am very tired of working with Tucows. They do not return calls, emails, nor follow up with complaints about their resellers. I have contacted them many times with absolutely no results. DO NOT DEAL WITH TUCOWS!!!

Posted by Jeff

I think you should consder not doing business with Tocows as they are virtually unreachable. And I mean at all times and do not respond to help requests. I can't even contact them to close down my account. BOO TOCOWS!

Posted by Anonymous

No response to request for help!!!

There are currently 0 Positive Comments for Tucows.

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Contact Information
Customer Service

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Corporate Office

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