Posted by Anonymous
I was shopping at your Marlton, NJ (maple avenue street location) site on Tuesday 05/22/18 and purchase some screws. I was speaking with Manager on duty about gas cans if you can convert the gas can spouts, he said bring the cans in and see if we can help. Perfect Service, no issues.
Today 05/23/18 I had every intention of purchasing a new no spill gas can and also I brought in my old gas cans to see if I can replace the gas spouts on these existing cans . I ask manager on duty and explain I was in yesterday and a gentle men help me and replied bring them in . Manager stated he is not here . I replied can you assist, his reply I do not know what you discussed.
I pick up my gas cans and left . As I was leaving, I did get aggravated and stated you can't assist. I did not use any profanity just frustrated .
As I was at my car, Manager at door, I did voice my frustration again and stated you couldn't assist . I was told to drive carefully and don't have a heart attack .
I am not asking for anyone to get in trouble, but I would like an apology from the manager .
I did come home and purchase a new no spill gas can on line from Amazon.
From a customer service standpoint, the situation could of been avoided from the beginning when I originally explain that I was in yesterday and manager said bring gas cans, a recommended proper reply from manager, I was not here but maybe i can help you.