Posted by Emeralds
My 76 year old mother purchased a Troy built power washer August 20, 2017. It was already put together when purchased. She used it one time and now it no longer works. We took it back to Lowe's in Texas City, TX, Store #28. Lowe's sent the power washer out to be repaired because when she attempted to utilize it again, the power washer would not start. Yesterday, February 12, 2018 my mother received a call from Darryl at Alta Quip, out of Louisiana stating, the power washer was missing clips from the billboard, the oil was dirty, corrosion internally/carborator and needed a new spark plug because the one that was in there was corroded. He also said there was fuel left in the fuel tank. We contacted Troy Built on today, February 13, because they are the manufactor of the power washer and explained what the repair tech stated was wrong with the power washer, she Darneisha asked for photos. She initially seemed as though she was trying to turn a negative situation into a positive one and yet it did not turn out that way. I continued to explain to her, there was no gas in the power washer, there was no gas remaining in the fuel tank, the washer was dry when attempting to use it again. The oil should not be dirty as it was only used once. I was then directed to Austin Ready Repair in Austin Texas, spoke with Paul and was told the same thing. I told him we were not going to be paying for the repairs, because it should not be in that condition after one use and they should just send it back to Lowe's. I was instructed I needed to contact Lowe's Service Advantage (1-888-775-6937) by the way I had to Google the correct number because he gave me a false number (866-549-4821) that doesn't work. Finally I spoke with Edwin there and he was no help, I asked that the power washer be returned to the Lowe's in Texas City and he continued to attempt to have my mother pay for the repairs before it was returned to the store. I told him they were taking advantage of my mother because she was of age and a female. Her brother was the one who used it to wash her house down. I contacted him and all necessary steps for maintenance were done. She my daughter attempted to use it on January 29th of this year, it would not start which warranted the return to Lowe's on the 30th of January. The spark plug was not corroded, there was now fuel in the fuel tank as it was drained before Lowe's would accept it. Now they are saying the warranty will not cover something that was clearly defective when purchased. All I want is for my mother to get the money back/returned to her Lowe's credit card. She wants to purchase another one from Sears.
Worthless company, fails to honor warranty, sells defective merchandise. Does not want to help the customer. Why do you sell defective merchandise to customers, it breaks down and you blame the consumer. I pray that you take back that piece of Ã°ï¿½ï¿½Â© crappy merchandise and honor the warranty.