Troy-Bilt Customer Service

User Reviews, Ratings and Comments



Troy-Bilt customer service is ranked #598 out of the 940 companies that have a sportpref.ru rating with an overall score of 28.33 out of a possible 200 based upon 43 ratings. This score rates Troy-Bilt customer service and customer support as Terrible.

NEGATIVE Comments

42 Negative Comments out of 43 Total Comments is 97.67%.

POSITIVE Comments

1 Positive Comment out of 43 Total Comments is 2.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Troy-Bilt

    Customer Service Scoreboard

    • 28.33 Overall Rating
      (out of 200 possible)
    • 42 negative comments (97.67%)
    • 1 positive comments (2.33%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.6 Reachability
    • 2.3 Cancellation
    • 3.4 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Emeralds


My 76 year old mother purchased a Troy built power washer August 20, 2017. It was already put together when purchased. She used it one time and now it no longer works. We took it back to Lowe's in Texas City, TX, Store #28. Lowe's sent the power washer out to be repaired because when she attempted to utilize it again, the power washer would not start. Yesterday, February 12, 2018 my mother received a call from Darryl at Alta Quip, out of Louisiana stating, the power washer was missing clips from the billboard, the oil was dirty, corrosion internally/carborator and needed a new spark plug because the one that was in there was corroded. He also said there was fuel left in the fuel tank. We contacted Troy Built on today, February 13, because they are the manufactor of the power washer and explained what the repair tech stated was wrong with the power washer, she Darneisha asked for photos. She initially seemed as though she was trying to turn a negative situation into a positive one and yet it did not turn out that way. I continued to explain to her, there was no gas in the power washer, there was no gas remaining in the fuel tank, the washer was dry when attempting to use it again. The oil should not be dirty as it was only used once. I was then directed to Austin Ready Repair in Austin Texas, spoke with Paul and was told the same thing. I told him we were not going to be paying for the repairs, because it should not be in that condition after one use and they should just send it back to Lowe's. I was instructed I needed to contact Lowe's Service Advantage (1-888-775-6937) by the way I had to Google the correct number because he gave me a false number (866-549-4821) that doesn't work. Finally I spoke with Edwin there and he was no help, I asked that the power washer be returned to the Lowe's in Texas City and he continued to attempt to have my mother pay for the repairs before it was returned to the store. I told him they were taking advantage of my mother because she was of age and a female. Her brother was the one who used it to wash her house down. I contacted him and all necessary steps for maintenance were done. She my daughter attempted to use it on January 29th of this year, it would not start which warranted the return to Lowe's on the 30th of January. The spark plug was not corroded, there was now fuel in the fuel tank as it was drained before Lowe's would accept it. Now they are saying the warranty will not cover something that was clearly defective when purchased. All I want is for my mother to get the money back/returned to her Lowe's credit card. She wants to purchase another one from Sears.
Worthless company, fails to honor warranty, sells defective merchandise. Does not want to help the customer. Why do you sell defective merchandise to customers, it breaks down and you blame the consumer. I pray that you take back that piece of � crappy merchandise and honor the warranty.

Posted by Jstarkey


About 3 years ago I purchased a trimmer/edger with tiller attachment,and a mower..mower won't stay running and trimmer leaks oil and fuel creating a fire hazard...$700.00 worth of equipment useless...Troy used to make good products not the case anymore...called customer service..in short said I'm S.O.L...thanks Troy built..I hope you spend my hard earned money wisely...

Posted by Rocky Fjord


Owner of a 2600 pressure washer, 020208. It quit pumping. I finally pulled pump and ordered a replacement. Then I couldn't find the spline key that holds pump mechanism to engine shaft.
I had a hunch and disassembled pump to find the key inside the pump. The key had slid till it scoured against the seal. Finally the key got caught and punched through the seal, which killed the pump. An obvious engineering defect that should have obviated the problem. Now I look into the new pump just acquired, and the same danger is still extant. The key could move toward the seal, and nothing to inhibit it from working its way into rubbing against seal.
There is even a slot cut in ring which would enable key to get lodged in there, since the key
spline does not fit tight as a key should. The old key had a 45 degree angle and burrs on it as it had scoured against seal for a long time till very sharp edge punched through seal.
What's needed here for a compensatory fix, is a key not precisely 3/16x3/16 but larger on one
end, so it will tighten between shaft and collar of pump. May have to file a bar to fit right. If anyone from Troy built reads this, please forward to engineering. I can send the parts if they want to see what happened.

Posted by kellyali2003


I purchased a TB130 Lawn mower at Lowe's two years ago. I noticed the paint on the housing started bubbling and finally rusting away at a very fast rate. I maintain my lawn mower by cleaning after every use. The housing is now missing chunks of metal because of rust. Never will I buy another Troy Bilt product.

Posted by Jim


Purchased a Troy-Bilt push mower model 11A-A2BM717 with Brigs & Stratton engine. Started 3 times for about 2 seconds. Will not start at all now.



Called customer service. Looped through a gaggle of menu numbers before landing on the B&S engine number. This recording gave another umber to call for B&S. The recorded voice was much to fast for copying the number. I gave up. Will return the mower for a refund. Junk equipment, junk customer service. For anybody having time to spare,

Posted by Kyle


I purchased a troy bilt 28"self propelled mower in October 2016. It has been a complete pain in the butt. The spur gears have been replaced 3 times, the whole rear axle assembly has been replaced, the drive cable broke, the top cover blew off driving down the road. It spent a total of 2 months this summer alone in the shop. Yet, I looked at it again today, the axle is walking out the left side of the mower again. I dont recommend buying this mower.

Posted by Anonymous


I have a 42"riding mower.the cable connection for the mower deck keeps coming off it is almost impossible to get it back on.itake the battery out and access the cable to get it back on the lever. Why didn't this link have a keeper to keep it from coming off.
I am very frustrated.im 74 years old.it is not easy getting down and working for two hours trying to hook it back.

Posted by Anonymous


Around May or June of 20017, I purchased a Troy Built grass trimmer from Lowe's Hardware.

When I took it home to use it I discovered the pull start did not function properly. It

would catch just enough to start. I used it a few times only to have the line spool shear

off. What happened to the Troy Built quality your company boasted about and seemed to be so

proud of ????

I FEEL FOOLISH FOR HAVING bought this product!!

Posted by Anonymous


I Used To Think Vert Highly Of Your Products, But No More!! I Bought Of Your Riding Lawn Mowers, A "bronco". It Was Delerived To My Home And I Thought It Looked Great. So I Put Some Gas In It And Started Mowing My Yard. I Have Used My Mtd Mower For 29 Years On My Yard. No Problems. But, When I Was Cutting My Front Yard For The First Time With Your Bronco As I Was Cutting Where There Was A Small Grade The Bronco Turned Over On Its Left Side With Me On It. I Was Very Lucky! All I Got Out Of It Was A Sprained Ankle. Never Again Will Think Of Troy Bilt As A Good Product!! You Need To Have Your Engineers Recheck The Weight And Balance Of Your Bronco!!

Posted by Angry Consumer


If I had it to do over again I would have NEVER purchased my Troy Built 3100 PSI pressure washer. This has to be my worst experience ever with Troy Built. The unit is less than 2 years old but has been out of service at least 3 times. And try to get someone to take ownership and responsibility to help in getting resolution. Troy Built blames Briggs & Stratton, Briggs And Stratton blames Troy Built, Lowes Home Improvements (who sells Troy Built Products) could care less about your troubles. All I ask is for Troy Built to take responsibility and "FIX" my unit under warranty. Am I as a consumer asking too much, by the way I am being treated it seems as though I am. I think it is time to take this to the media and see if they want to get involved.

Posted by Anonymous


I have owned a Troy bilt TB110 push mower for a little more than a year. This is the worst tool of any kind ive ever owned. I have probably used it 5 or 6 times, and had it back to Lowes twice.Im 56 and have been mowing lawns since I was 8. This machine has been babied and used only on well manicured lawns. Any time it sits for any short or long length of time, it wont start. This last time, they kept it 3 weeks and tried to charge me 80.00 for repairs saying the machine was damaged and a part was missing. I am an honest man and dont appreciate being accused of such BS. Since I have have been having to do with out it, Ive had to borrow my mothers 1987 Murray 3.5 hp mower, and load it in my truck and bring it here. I check the oil, fill it with non ethanol gas, choke it, and it cranks and cuts perfectly. Wow! One pull technology.

Posted by James


Troy-Bilt power washer "blew-up" after just under 1 year. I used it several times during the summer of 2016 and a few times at the beginning of 2017. Took it to Lowe's where i purchased it and was told to take it to the repair center nearest my home (which is still 25 miles away) with all the original receipts. I was told that "I" was the cause of the problem due to not adding oil correctly and that I added oil after it "blew". Ridiculous. As a mechanic from the Marine Corps I do have quite a lot of knowledge regarding mechanical issues. Neither Lowe's nor Troy-Bilt nor Land & Coates seemed to care. My word against theirs. ...but less than a year?

Posted by RETIRED E-7 BARRETT


As A Valued Customer Of Lowes 2yrs Ago I Purchased A Tb625ec String Trimmer, After Six Uses It Failed. The Small Plastic Dogs That Catch The Pull Start Assy. Sheared Off. I Have Yard Equipment Ive Had For Over 15yrs That Still Operate With Minor Maint Problems. Companies In America That Produce Consumer Items Such As This Must
Step Up Their Game. As A Retired Disabled Veteran And Faa Mechanic I Will Not
Recommend Your Products To Family Or Friends. Please Make Better Equipment For Proud Americans Who Spend Their Hard Earned Money. Were Depending On You........

Posted by Never buy again


Took my Troybilt power washer to a authorized repair center to find out that they dont warranty the pumps. Power washer was about six months old. So after contacting the warranty department and getting put on hold for a total amount of 2 hours listening to that horrible tune that they played while on hold and being transfer 6 times. I got pretty much just wasted 4 hours of my life. I paid $400 for the power washer and they wanted to sell me a replacement pump for $250 which is highway robbery for something on can buy online for around $110. Left out alot of details on how bad the experience was but dont want to waste anymore time other than throwing this Troybilt power washer in the garbage.

Posted by Anonymous


It appears that there are more negative comments online about Troy Built products than positive. Is there a trend here that the products don't perform as well as they should and corporate is willing to give up the consumers that have problems with the product rather than help them get help for the problem.
It appears the corporation philosophy is to sell their products and let the consumers with defective items suffer the wrath of the Troy Built customer service and box store run-around to exhaustion( I am one of them). What a way to built customer loyalty.

Posted by Anonymous


After buying troy bilt products 3 times and each time they break down before the first season is over I would have learned. I would not buy or recommend this product to anyone (not even ISIS). Start building a good quality product or get out of the buisness and stealing money from people so you and your stock holders quit getting rich off the poor people.

Posted by Anonymous


Troy built is the worst product i have purchased. Its sad to see you can spend as much money on one item like i did on the tb70ss string trimmer. Its sad that they push a product off on you that last less than a year. I would not recommend troy built to anyone.

Posted by Anonymous


bought a troy bilt tb200 self peopelled last yr used twice an had it replaced second mower is under powered cloggs with grass or chute comes off an either stopping to clean mower or put chute back on poor design of chute an not enough power to run mower an self propelled will be getting a new mower next year wont be a troy bilt mower

Posted by John


Never waste your money on JUNK and TROY BILT is JUNK New Rider GAS in the OIL exchanged for NEW Rider Mower same problem Gas in the Oil called said they never heard of that problem go online and this problem goes back to 2008 they never fixed the problem just kept selling the units and Far as Lowes Home improvements where I bought mower I will never shop their again their costumer service sucks spent 10 hours on the phone with corporate Lowes did no good just a waste of time they do not stand behind their word or products they sell so be aware shop at your own RISK

Posted by Anonymous


When I bought a troy bilt I thought I was buying the best product, but this troy bit products has been a nite mare to me. Can you guys buy back your product. Thanks Marlon Hankin

Posted by pissed off


By far the biggest piece of crap I have ever seen, once upon a time u had the best equipment on the market, that clearly hasn't happened in 10 years..... look if u cant build a better machine than your trimmers and your line of tractors like the pony and the Broncos.. please shut down the assembly line, go out of business. Your product is a scam.. will never buy a troy built ever again and will tell everyone I see not to buy one... there that poor of quality.

Posted by Anonymous


I purchased a Troy Built rototiller less than a year ago from Lowes, after 2 weeks I returned it due to faulty parts. I received a new one, which also does not work correctly. Per several phone calls with customer service I was told to take it to an authorized dealer since it is still under warranty. According to the repair such which is your authorized agent the machine still does not work correctly. He contacted customer service and was told that the parts that it may need are not covered under warranty and that I should take it back to Lowes-this is not possible as more than 30 days have passes. I am extremely disappointed with troy built and customer service. I feel that it is Troy Builts responsibility to either fix the defective machine or provide me with a full refund. I WILL NEVER PURCHASE ANOTHER TROY BUILT.

Joanna Chase

Posted by Anonymous


Troy Bilt: Pay Attention! Your customers do not appreciate shoddy equipment! I have purchased a mower and a trimmer from you in the last year. They are both requiring constant maintenance! The trimmer needs to be babied to run at all, and the mower has broken twice on simple tasks. I don't have time for this. You need to either care about your customers or get out of the business.

Posted by Anonymous


earlier I contacted your office regarding my troy bilt edger and a problem getting it to continue running. one of your problem solvers by the name of wayne said that he could solve my problem and I agreed to pay the 18 dollars through our visa card. he replied by saying he had the problem solved but he never gave the solution. all I would like is what I need to do to correct my problem regarding my troy bilt edger as my wayne promised to do. if I do not hear from you or wayne is to cancel my order with wayne. please advise

Posted by Anonymous


I acquired a troy bilt sickle bar mower and with it came TWO belts and I don't think they fit this mower. My question is WHAT do they fit? BELT number Troy-bilt 10644 DF-------and Troy Bilt number P406416 DF--------I ask this question earlier in the week and have not received anything - not even an acknowledgement. Could you please acknowledge in the event that you need more time?

Thanks
Allen

Add your review!

Posted by Steve


I have a 21 inch lawnmower that has been a great mower. I have used it for 5 years and it is still going.

There are currently 0 Employee Comments for Troy-Bilt.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Troy-Bilt can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-828-5500

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Troy-Bilt corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Troy-Bilt questions from HelpOwl.com.

Reviews & Ratings

View thousands of Troy-Bilt user reviews and customer ratings available at ReviewOwl.com.

Troy-Bilt Manuals