Trivago Customer Service

User Reviews, Ratings and Comments



Trivago customer service is ranked #836 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 20.78 out of a possible 200 based upon 337 ratings. This score rates Trivago customer service and customer support as Terrible.

NEGATIVE Comments

331 Negative Comments out of 337 Total Comments is 98.22%.

POSITIVE Comments

6 Positive Comments out of 337 Total Comments is 1.78%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Trivago

    Customer Service Scoreboard

    • 20.78 Overall Rating
      (out of 200 possible)
    • 331 negative comments (98.22%)
    • 6 positive comments (1.78%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.7 Reachability
    • 1.6 Cancellation
    • 2.6 Friendliness
    • 2.1 Product Knowledge

Add your review!

Posted by Greg


It's Now Time that legal action be taken against your company. Everyday your aggressive advertising is now offending anyone who sees them, every channel non stop!!! We in Canada have laws in place to protect the consumer from being harassed by companies like yours from annoying the viewing public. The fact that your company is now under investigation for ripping the public off with bogus reservations and that people are getting their credit cards billed for bogus reservations...You have been rated the worst web site in North America for finding honest accommodations. I think it's time that Ottawa get involved and put a stop to you once and for all!!!

Posted by Mary thomas


I ma reservation for 3rooms for may. 26 check in may 29th and I made a deposit and I hVe not got a booking nomad I have some help please I am tired of playing games,. Send me a booking no for my rooms. At the elder eldaro hotelBGWYit stinks no persons to talk to

Posted by Norma


My name is Norma Perez i made a resevation at la puente inn got when i got there they didn't have rooms why confrim and not accommodate me im very upset please confirm this message

Posted by Anonymous


all care and no responsibility. I booked through Trivago got directed to what now turns out is a dodgy 3rd party booking company and been booked at the wrong establishment. To make matters worse I checked hotel directly and I have not been booked in. Went to Trivago Facebook page seeking help only to be ignored - no response. Disgusting behaviour by Trivago. Claim to care but no responsibility when things go wrong!!! Shameful. Your advertisments are so far detached from the reality of how your organisation actually operates!!

Posted by [email protected]


I am trying to cancel a reservation for Chester mark for Feb 10-12 at the Kauai Shores Hotel, rese Please let me know if yo can do this, and email me back at chester I don't know how to best cancel this booking.



Chester Mark

Posted by Regina


I booked an online room for Las Vegas on Saturday December 4th and I am still waiting for a confirmation number for my hotel room. I have been getting the runaround for a week. The person that I talk to each time keep saying that they will call me back in two hours and they don’t. Every time I call harrah’s in Las Vegas they still don’t have my reservation. I have been charged $990.03 on my charge card. I’m very disappointed with your service.

Posted by Anonymous


Watch out for Trivago, they have NO CUSTOMER SERVICE, THEIR PHONE NUMBER HAS BEEN DISCONNECTED, Also watch out for their parent company BOOKING.COM. Hidden fees, false advertising, cancelation policy, etc. Don't even try to get your money back. Best suggestion Report them to your local law enforcement and if possible to FTC. These companies need a class action LAW SUITE.
My suggestion Have AAA MAKE YOUR RESERVATIONS.

Posted by Anonymous


Still waiting for a reply- Stamford Plaza in Brisbane advertised for sat 9th Dec for $164 down from $530!!! Hotel won�¢ï¿½ï¿½t honour the deal and Trivago seem impossible to contact or get reply I need to book ASAP.

Posted by Anonymous


I need to hear back from a manager ASAP on a booking disaster please call me at Since your phone number does not go through. I will contact my credit card company on this matter if I do not hear back

Posted by Frank


I made a reservation through Trivago for a room at Nations Inn in West Jefferson, NC for Veterans Day. I received a confirmation number when I booked. When I arrived at the hotel, the desk clerk said my reservation was not in the system and they had no rooms available. She stated the same person owned/managed the Days Inn down the street. She called the manager, and he would not honor the price I got through Trivago on Booking.com. They tried to jack up the rates. I refused and told them what a poor business practice they had trying to take advantage of a veteran on Veterans Day! The desk clerk stopped me on the way out of the parking lot and said the manager would give me a lower rate, but it was still more than quoted on Trivago. DO NOT STAY AT NATIONS INN OR DAYS INN IN WEST JEFFERSON, NC! I also hope Trivago and Booking.com remove these businesses from their listing because it makes them look bad as well.

Posted by Unhappy and won't use trivago ag


What is customer support that you can't get help when needed at the time you are checking in and the hotel doesn't have your reservation....

Posted by Anonymous


I need a call back asap please. my wife booked a room through your site and it seems it was transferred to another booking agent Cancel On. The hotel has no record of my reservation and they, Cancel on has my money. The hotel only has a few room's left and I need a confirmed reservation today! What is the deal? We trusted the Trivago name and now I don't know who we are dealing with.

Posted by Mimi


TV advertising is off-putting and annoying. Get an American sounding person, not someone with a BRITISH accent. In this large country it is certain that you can locate someone. Play that ad in England, not here. Disappointing.

Posted by Anonymous


I think you advertise entirely too much. Sometimes there are two or three ads in one 30-minute program. This is overkill and makes me want never to use Trivago. (In fact, the one time I tried to get you, you kept giving me the wrong city). And enough with all the cutesy-poo accents!!

Posted by [email protected]


I recently stayed at luxury Inn and suites on Absecon Blvd in Absecon NJ.it was the worst hotel around. Doors did not line up..no ice machine.old dented refrigerators that did not work..no microwaves..not even a closet to hang up clothes..bugs came in under the doir..i.killed 3 crickets found in my room.this place needs to b upgraded badly..no manager on property til 1q am..end they said they were there 24 hrs a day..they r not..inspect this place thoroughly before recommending it to another guest..

Posted by Anonymous


I will never use your service again! It is virtually impossible to speak to a live agent, then your 212 customer service line has a recording the line is not in service. I sought to book a hotel room for August 4th, Chivago booked me for August 27th. The hotel sent an email absolving me of any charges after I spoke with. Chivago rep on Monday! Your agent also advised ne Chivago was not charging me, yet I've not been reimbursed.

The Hotel involved was the Sleep Inn in Long Island City, Queens, NY. Please get back . I sm 70 yeas old, was released after surgery on August 4th, and I need my money!

Posted by [email protected]


Complaint

Trivago Booking.Com

Take their customers hard earned money and ignore there complaints about disgusting hotels 'they' Trivago & Booking.Com promote. �°ï¿½ï¿½�°


Don't send me anymore frivolous copy & paste robotic replies to my complaint regarding health hazard, uninhabitable booking The Royal Inn Motel, Eureka, USA.

Sort it out ASAP.

Details below.

Attached photos of disgusting property

Strongly Advise not to send anymore clients there.

The Royal Inn Motel, Eureka, USA





Thanks, Colin!



Your booking in Eureka (California) is confirmed.


Royal Inn Motel is expecting you on July 20pay the property directly Ã?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½ Royal Inn Motel handles all payments, so double-check below for more infoÃ?Æ?Ã?¯Ã?â??Ã?¿Ã?â??Ã?¼Make changes to your booking or ask the property a question in just a few clicksMake changes to your bookingSave confirmation to phoneRoyal Inn Mote l1137 5th St., Eureka (California), CA 96003, United States of America - Show di Email propertyGet the print versionYour reservation1 night, 1 roomCheck-inThursday, July 20, 2017 (from 3:00 PM)Check-outFriday, July 21, 2017 (until 11:00 AM)Prepayment



You'll be charged a prepayment of the first night in the 3 days before arrival.



Cancellation costs $69



until July 16 11:59 PM (All times are in Eureka local time)



$69



Cancel your booking



Confirmation Number: 1814160702

Complaint:

One: Danger, Danger Don't Go There Drive On!

Two: Do Not Send People There!

COMPLAINT: We booked & stayed at The Royal Inn Motel It Smelt Like A Sewer Nothing Royal About It!

The Royal Inn Motel, Eureka is a creapy crackhouse, think of the horror movie Wrong Turn well it makes that movie look like a trip to Disneyland the motel is a very dangerous disgusting slum property full of weird pot smoking homeless people the location is situated in a dangerous ghetto part of town. Looked like a filming location for The Living Dead! Everywhere properties boarded up. Creepy Halloween feel to the place. Watched by weird looking homeless motel bums as we unloaded our car.

DID NOT FEEL SAFE LEFT PROPERTY EARLY DID NOT SLEEP

The hotels surrounding the Royal Inn Motel are empty boarded up and condemned!

The hotel looked like a war zone!

Check the reviews

Booking.Com Trivago you should Defo NOT be taking peoples money by advertising & sending anymore people there.

You know it is unfit for human habitation.

Confirmation Number: 1814160702

Very DANGEROUS Bad Rip-Off Scam! Motel full of junkies.

No Air-Con in cockroach infested rooms full of fleas and flies dancing over fecal matter.

The hotel room smelt like an open sewer.

Sheets and pillows full of bloodstains and skid marks, smelt of urine.

The bullish East Indian staff did not speak English and refused to give a refund. Read the very negative comments from people like myself and my family who have unfortunately stayed there at The Royal Inn Motel in Eureka, California.

We demand a complete refund from Booking.Com Trivago.



Sent from AOL Mobile Mail




Date: Wednesday, August 2, 2017

Subject: Your message to Booking.com Customer Service

Posted by Anonymous


worst customer service ever..I was double charged by trivago and hotel...I will never ever ever use Trivago again and will tell everyone I know not to use either.

Posted by Anonymous


Had made a reservation and got confirmation staring room was resevered but when i got to hotel there was no rooms and info in computer booked someone else. Have to wait till morning to get a room. Very upset and phone number not working or not real pissed off and tired. In Duluth ga. At the sonesta

Posted by Anonymous


We checked into our hotel in santiago de cuba, cuba
Called villa gaviota santiago. We expected everything your advert said... what we got was almost a completely different hotel..

No pool.
No 3 bars
No restaurant
No free wifi in the rooms..
Actually no paid wifi in the rooms...
Actually no wifi at all in the room.

A complete lie, there is even a picture of the pool on your site....

Posted by Anonymous


Hotel king is very bad hotel. Convey, No one is ready to go hotel king. Space of room is like wash room, room is very very short. The picture of hotel king which is shown in trivago is totatlly different. Please don't waste your money in hotel king, chor hai hotel king wale.J

Posted by Anonymous


I got charged through trivago more than what hotel charged. I saw the amiount on trivago and called that was $61.84. That's what hotel had for my reciept. My itinerary shows $85.51. That's not right. The women was a forieghner. I took forever to make the arrangements because I couldn't understand her. Please contact me Tks.

Posted by Margo


I recently made reservations for July 7th in Memphis, TN and I needed to change my date, I was told flat out NO we can't do that for you and yes we are KEEPING your money because its non refundable. I DON'T WANT A REFUND!! Just change my vacation dates. This company if full of BS and working class citizens pay the price if modifications are necessary. I will post this to every social media I can. I am calling the corporate office and I will also cancel my membership. NO RESOLUTION!!!! I will never use Choice Hotels again on Trivago

Posted by Anonymous


Last night I arranged a booking at "Oceans" at Hervey Bay, Qld.

Unfortunately I have never received a confirmation of my booking via email.



The booking was supposed to have been for this Wednesday the 22nd of June, to my distress I received a phone call from Oceans last night asking where I was!

Oceans informed me that I could not change the booking dates as it has to be done through Trivago.



Obviously there has been a mistake with the date, I never had a chance to check via a confirmation.



I want still to stay at Oceans this Wednesday night, can you please change the booking date.

I do not want to pay any more as I feel it wasn't my fault as I still have not received an email from you.



Can you please get back to me ASAP.



Regards,

Mick McDonald

Posted by iamfuzzy


I booked a hotel thru Trivago and then Amoma. After 10 days the hotel said they do not have my reservation? I have contacted Amoma and they said they are having trouble. They did not have trouble taking my money but I still do not have a reservation---Trivago should stop using Amoma as it does not honor its word.

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Posted by nancy


On March 19 I stayed at the Hard Rock Hotel in San Diego Gaslamp area. Kennedy was my go to person. She was amazing
The hotel is very lucky to have her as part of their crew. She is truly an asset. Thank you Kennedy for the wine a chocolate straw berries. Hope to see you again
Mrs Nancy Talbott

Posted by Anonymous


Hollin hall hotel. Under new management. Excellent menu and food. Staff very friendly and helpful. Given a choice of rooms on arrival. Very comfortable and peaceful environment. Stay Nov 2o16.

Posted by Anonymous


Hi---i Enquired About Hotels In Phildelphia Recently And Now Most Every Time I Turn My Computer, I Am Faced With Travago Adds----please Remove Me --- If I Need You, I Know How To Email You---thank You--i Would Appreciar It And Will Certainly Use You In The Future When Traveling----david

Posted by Timmy Ryan


My favorite hotel price comparison site. Clean interface, easy to use! User/Customer support guys are really helpful too. Love the Trivago guy also, he is soooooo hot right now! #marryme!

Posted by eriedearie


Our Stay at Hyatt Place Washington DC/US Capitol was a very enjoyable time. When we approached the entry to this Hyatt, there was someone (Oswaldo) there to welcome us. I must say that there was not one person who was not attentive and friendly. The Hyatt in general was clean and well attended to. Breakfasts were tasty and abundant. Our room was very comfortable. We truly enjoyed our stay at the Hyatt Place Washington.

Posted by Anonymous


Thank you for my confirmation todays rates are less than when I booked on 8-30 can I please have these

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