Travelers Customer Service

User Reviews, Ratings and Comments

Travelers customer service is ranked #14 out of the 939 companies that have a rating with an overall score of 107.40 out of a possible 200 based upon 6 ratings. This score rates Travelers customer service and customer support as Acceptable.


3 Negative Comments out of 6 Total Comments is 50.00%.


3 Positive Comments out of 6 Total Comments is 50.00%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Travelers

    Customer Service Scoreboard

    • 107.40 Overall Rating
      (out of 200 possible)
    • 3 negative comments (50.00%)
    • 3 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 6.7 Issue Resolution
    • 6.4 Reachability
    • 1.0 Cancellation
    • 6.8 Friendliness
    • 7.8 Product Knowledge

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Posted by Bobbi

It's hard to get any service in the evening when I actually have time to call : (

Posted by Sheila

Totally disappointed with Travelers.

My company, for 10 years have used and paid Travelers in full annually for Workers Comp without a claim. When my company ran into a time of need and advise Travelers we no longer had employees, we are told because we were not timely with our audit, Travelers would not reimburse funds paid for employees we did not have.

In one phone call from Travelers, one decision on the part of Travelers, I have decided not to use this company in the future and to spread the word to all the small businesses and associates I can through all the social media sites available to me.

Posted by Anonymous

very unhelpful and couldnt give me any service info because it wasnt mon thru friday from 8 to 5 and!

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Posted by Roadguy

Have had Travelers auto insurance for 3 years now. Had a major "not at fault" accident last summer. Claim was handled very quickly and had no problems. Even on a holiday weekend my calls were returned. They were quick in getting me a rental, inspecting / fixing my car at MY choice of repair shops AND even helped me in dealing with the "at fault" company. They went above and beyond my expectations.

Posted by Anonymous

Travelers has provided me with excellent customer service. Every time that I've needed to call with questions or quotes, I received prompt and courteous service. I have filed for Auto and Homeowner claims and their claims process is also very convenient and fair. I would recommend Traveler's to anyone looking to insure their Auto or Home.

Posted by bestinclass

Travelers has been an awesome company for me! Thank you so much!

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