Posted by Anonymous
Absolutely horrible customer service. I incurred late charges due to an error on the part of Toyota Financial and representatives refused to credit my account. First rep I spoke to accused me of making changes to my account (that I never made) because a computer system can never make a payment processing error. When I asked to be transferred to a manager, I was instead transferred to a resolutions specialist. When I was finally transferred to a manager (Tara) I was told that they would credit me half of the late charges but not all. When I asked to be transferred to someone who had more authority I was told that was not possible. I have been a loyal customer for three years and was understanding when Toyota made an error and withdrew two payments in one month from my account however the customer service within Toyota Financial did not treat me as such. Once my current lease is up, I will not again put myself in a situation where I will have to deal with this company.