Posted by Mr Johnson
MY Invoice I failed to read the invoice restrictions now I have a watch that no one wants. This was a very expensive Christmas gift that I purchased for my son. He said that it was too expensive and asked for a more suitable gift for him. I called customer service on 03Jan2017 and was instructed to place the contents into a box, including the invoice and return it to NJ. I did just that at a whooping $18.00 without any mention of the 30 days rule. CSA/Warehouse did not even email me to inform me that the package was received and that it would be returned. I had to call to inquire about the refund/return and was duely disappointed as a more thorough CSA informed me that I would not be able to return the watch, a gift that was not even meant for me. I am having an issue with the policy and lack of information provided from your CSAs. Afterall, I don't work for Tissot or The Swatch Group. I expressed to Vanessa as a consumer, why would I return an item that I knew I could not return. Had the first CSA informed me of the 30 day rule, I would have kept my $18.00 and attempted to find another way to make good on the gift to my son. I traditionally shop early for Christmas due to the "STRESS" of finding the perfect gift with that said most companies allow up to mid January for a return item. Tissot has very nice watches and gifts yet,I can't seem to but in confidence via your site. The CSA said that I couldn't even exchange the watch even for a watch suitable for me! That make absolutely no sense at all. Now, I am dealing with the STRESS of disappointing my beloved son and the STRESS of buying a $500 dollar watch that will sit until I find a buyer...Worldwide products, backyard service!