Posted by Anonymous
I stopped before hitting man's car at the rear. He said no problem but his friend said what about the dent from the front. Oh, yes you did that. Then he started threatening me. He wanted my info and I knew if I didn't and left he would say I hit him and ran. I told your claim people that I did not hit him and their was no damage to my car and it showed when you took the picture. His insurance company called and wanted a statement, you denied claim. I thought it was closed. I get a letter from state for 2 accidents in 3 yrs. I thought it was because of an old accident after my husband passed. However, it seemed much longer and could not find paperwork. Now I am in A Fib again and upset. I passed. THEN I get a letter from you stating that it was because of an accident I didn't have and you paid property damage on his old dent and no one even contacted me you put it against my drivers license!! I guess an old lady in her 80's must kicked in that long dent or maybe used my head. But you know WHAT you have also upped my premium over $1,00.00 a yr! I get $1,600.00 a month and have a mortgage. I can not believe he got away with it. When I have an accident I own up to it and when I didn't a bully got old damage paid. If I had known what had been going on I would have gotten a lawyer now I pay the price. The Customer service and Claims people have been no help and say their is nothing can do but go another insurance DA!
I would like to tell you about the horrific experience with my homeowner's claim and how I sat for 3 months with mouldy carpet in my living before your approving the claim and that is when my A Fib started. I had to threaten to get the contractor paid. I told then if I died of a heart attack my kids would sue, I got the check. Oh I am getting used to my new pace maker, thank you. I always felt safe insured by you but feel like you threw me under the bus! I know I won't get any help from you but I cried a lot and feel a little bit better for having my say.