Taylor Made Customer Service

User Reviews, Ratings and Comments

Taylor Made customer service is ranked #152 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.60 out of a possible 200 based upon 6 ratings. This score rates Taylor Made customer service and customer support as Disappointing.


6 Negative Comments out of 6 Total Comments is 100.00%.


0 Positive Comments out of 6 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Taylor Made

    Customer Service Scoreboard

    • 50.60 Overall Rating
      (out of 200 possible)
    • 6 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 9.0 Issue Resolution
    • 4.0 Reachability
    • 4.0 Cancellation
    • 4.3 Friendliness
    • 4.0 Product Knowledge

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Posted by Jim

I purchased three 1R Drivers. One for home, Myrtle Beach and for a friend. My 1R at home upon contact with the ball SHATTERED. I'd never seen anything like this nor had two club pros I showed it to. I contacted Taylormade customer services and sent a photo as requested. I Never heard back until I made several calls in which I was told that the club was used not for its unintended purpose. Meaning I smacked it on something I guess. I explained they were Wrong and it simply Shattered upon impact with a ball.
I mailed it to Taylormade Corporate office and asked that they actually look at the club. A month went by and I received it back as Taylormade stated I wasn't authorized to send it to them! Appearantly they wouldn't even look at it! This club is more than 2 years but less than 3 years old. Honesty never thought of keeping the receipts as in my mind what could go wrong with a golf club. I'm DONE with Taylormade or any affiliates. I also recently purchased another set of Adams but No more as Taylormade owns them now. No wonder Taylormade is in the rough. So I still carry the club and show it to as many as I can. Social media as well.

Posted by Bugs

It would appear that the term "out of warranty" means no further help is given or even offered. Specifically my R1 driver lost the ability to be adjusted for draw/ fade due to a washer problem with the bronze gadget on the sole of the club. Despite a number of telephone calls no help was forthcoming. Buy a Ping next time!!

Posted by Tej

My Adams driver broke and is still under warranty.
The driver was returned to direct golf so Taylor Made could arrange pick up for repairs.
Despite numerous promises and repeat requests, the item is still awaiting collection. This is very poor service and quite frustrating.

Posted by golfman39

I bought a brand new club. after 3 months it broke. called them they said it was not part of warranty since it broke in a different of the shaft. accused me of lying and did not honor the warranty of the club.

Posted by Anonymous

Hard to get into your email to get information, I have a 3and 5wood R5 dual titanium with a regular mid torque 5-55 tip soft shaft and wanted to upgrade to Burner 2.0 or the rocketball raz series. Which would be the most consistent club and shaft to my R5' I have a swing speed of 75 to 80 mph and a 22 handicap and find that the R5 give a very good ball flight. Regards Willie Russell .

Posted by girlygirl

Best customer service ever! Answered my call right away and were more than happy to help me.

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