TalkTalk Customer Service

User Reviews, Ratings and Comments



TalkTalk customer service is ranked #682 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.20 out of a possible 200 based upon 8 ratings. This score rates TalkTalk customer service and customer support as Terrible.

NEGATIVE Comments

8 Negative Comments out of 8 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 8 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • TalkTalk

    Customer Service Scoreboard

    • 26.20 Overall Rating
      (out of 200 possible)
    • 8 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 2.0 Reachability
    • 2.0 Cancellation
    • 5.4 Friendliness
    • 2.3 Product Knowledge

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Posted by Anonymous


If I am busy on the house phone and I receive a voice mail. I listen to it. The conversation I had with the person I was busy with talking, all repeats. The conversation I had has all recorded and comes as a voicemail. Why does this happen.


Reply soon as possible please

Posted by mac the knife


Hopeless. Had a series of obvious overseas scam calls following TALTALK hacking. then managed to speak to someone - a joke. just had a call from someone alleging to be TalkTalk technical support. Did not believe this but was given a number to call back to verify. also did a 1471 return call. This gives an 020 number and when called get same message as on the 0870 number. useless No way to verify caller and no way to get back to them, a seamless loop. then had a text message to say tried to call me but unable to speak to me !!!, if they do not hear from me in 10 days will assume fault is resolved. what a set of idiots . I have been advised to try BT infinity and so that's where I will be going as soon as/

Posted by keith


My phone has not been working for nearly three weeks, despite numerous reports, not as good a service as I expected.

Posted by Anonymous


i spent a small fortune trying to get the help line.And had to give up trying. this
was on Saturday evening. THEY would NOT
ANSWER.,-I wanted help with my new router.

Posted by Anonymous


This service is absolutely useless.No woder people are leaving.I needed an operator -soory, no humans available.

Posted by h21432


have had broadband problems from day one. now nearly at the end of my 2 year contract. can't wait. now to add insult to injury. i have been charged for an engineer's visit after being told that i definetly would not. i have been cut off on many occassions because i want to make a complaint

Posted by sandbanks9


INTERMITTENT LINE PROBLEMS, BROADBAND CONSTANTLY DROPPING OUT, WHEN I TOLD THEM MOVING TO ANOTHER PROVIDER AFTER 18 MONTHS WITH THEM PHONE CUT OFF FOR 4 DAYS - KEPT ME ON MOBILE FOR 1 1/2 HOURS TRYING TO GET THEM TO SORT IT OUT - (EVEN THOUGH EXPLAINING HAVE TERMINALLY ILL PARTNER NEEDING HOSPITAL/DOCTOR/DISTRICT NURSE CONTACT AND NO PHONE IN OUR HAMLET. FINAL INSULT TOOK £99.99 OUT WITH MONTHLY DIRECT DEBIT FOR "ENGINEER" SENT TO FIX PROBLEMS!!!!!!!
DO NOT GO WITH THIS COMPANY THEY ARE THE WORST PEOPLE I HAVE EVER DEALT WITH IN MY 66 YEARS!!!!!

Posted by Jetroid


Horrible service; they only slightly improved the problem. I was switched many many times. They weren't nasty though, and were quite sympathetic.

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Contact Information
Customer Service (Ireland)
1800 944 861
Customer Service (UK)
0870 444 1820
Technical Support
0870 087 8777

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