TXU Customer Service

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  • TXU

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 1 negative comments (50.00%)
    • 1 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
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    • 10.0 Issue Resolution
    • 5.0 Reachability
    • 0.0 Cancellation
    • 10.0 Friendliness
    • 0.0 Product Knowledge

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Posted by Anonymous

all your phone numbers are busy
what is going on?
I can not reach customer service

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Posted by Gingerann

Well, I awoke Saturday, Dec. 15, 2012 with a power outage. After stumbling around my house,hitting my toes on chairs,and wondering what to do, what to do, I needed to clear the fuzzies from my brain. I called TXU because I love talking to a recording. It made me listen to the options. After I called back-you don't even want to know why-I decided I better listen. Of course I just knew my power outage would not be restored until 10:00pm! I attempted to restore a face with makeup in the dark. No coffee! What would I do? My routine...shattered, gone. What if I had delicate medicine in the fridge? The fridge? How would I save all the food--leftovers, out-of-date milk, something that used to be meatloaf? Oops, the lights came on. (Had it even been 40 minutes?) Nope, 30. What will I complain about now? Thank you, TXU and ONCOR!

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Company News
Love INC helps heat local homes through TXU grant
Love in the Name of Christ provides heating options to East Texans on cold winter nights, according to executive director Stephen Jansen. LDN 300x250 We save you money. The nonprofit agency manages a grant provided by TXU for the utility company's ...
Alleged TXU Agent Dupes Cameron Co. Man over Termination Fees
LOS FRESNOS - A Los Fresnos man said he was left with a hefty bill after switching electricity providers. Jorge Ramos said he spends his time working around his home. Since he is on disability, he said he tries to save money. He said a man who ...
Parent company of Luminant, TXU Energy expanding layoffs
The spokesman says most of the new layoffs will be on the support side and should not impact power plant operations or customer service. The last day at work for 130 Luminant employees will be December 16. Copyright 2016 KLTV. All rights reserved.