Posted by John
Tried the 800 support number on the Sylvania website, with a question regarding a replacement battery for a 6-year-old SDVD-9017 portable DVD player. Customer service would not help unless I cold provide them with the serial number of the unit -- which is worn off, after years of use. They would not connect me to tech support without me first providing the serial number. We went in circles. Got nowhere. WORST customer support I've EVER encountered!