Posted by Solange
Dear Sirs, I live in Brazil (state of Sao Paulo).
We have a huge problem in the gear box of the SCROSS 2wd glx auto, as the information below:
-first breakdown (March / 2017): going from Caraguatatuba to Sao Jose dos Campos (traffic jam) gear box blocked and the car did not move anymore. After some time it worked again. Suzuki solution (already done): changed the oil and the software command.
-second breakdown (January 2018): Dutra road km 215 (traffic jam). gear box blocked the car could only go at 10km/h. We had to wait 5 hours to be towed and transferred to our city. Suzuki solution (changed again the oil and update the sw). I believe this solution will not solve the main issue. The tests shall be performed under conditions of traffic jam and hot weather.
Gentlemen, we lose our trust in the car. Any traffic jam the car stops and/or goes at 10km/h. We do not admit having a car of this category with such problem.
Today (Jan 23/2018) the car dealer told me that they are changing again the oil and I have to pay it.
It must be a joke. It is not serious.
Could you please help me before I take some measures to disqualify the car and customer service in the global internet as well as take judicial actions?
I'm waiting for an answer.