Suddenlink Customer Service

User Reviews, Ratings and Comments



Suddenlink customer service is ranked #135 out of the 939 companies that have a sportpref.ru rating with an overall score of 53.15 out of a possible 200 based upon 752 ratings. This score rates Suddenlink customer service and customer support as Disappointing.

NEGATIVE Comments

617 Negative Comments out of 752 Total Comments is 82.05%.

POSITIVE Comments

135 Positive Comments out of 752 Total Comments is 17.95%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Suddenlink

    Customer Service Scoreboard

    • 53.15 Overall Rating
      (out of 200 possible)
    • 617 negative comments (82.05%)
    • 135 positive comments (17.95%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.6 Issue Resolution
    • 3.8 Reachability
    • 2.7 Cancellation
    • 4.8 Friendliness
    • 3.7 Product Knowledge

Add your review!

Posted by Anonymous


I cannot get a technician to fix my incoming cable which was damaged 31 days ago. Suddenlink schedules appointments to come and fix cable but does not show up. When I call in they want to schedule again 2 weeks out but never explain why they never showed up

Posted by Burnt Again


do NOT use Suddenlink for your internet service!!!
If you happen upon a positive review, I assure you it is an anomaly!
POOR service, both customer and installation, damage to walls and poor equipment. Exorbitant fees appear mysteriously on your first bill that were NEVER mentioned before installation!
Buyer BEWARE! You have been warned.

Posted by Frustrated


Good Lord the call in number couldn't be worse or more frustration.... A real circle jerk! My reciever is failing (resets every 15-20 minutes) and it took me 46 minutes to get to a human being to tell me they charge $50 to "schedule" a technician.... HORRIBLE.

Posted by Ron


I own a Hotel in Huntsville,Tx. Called them approximately 5 times for the same issue. Do not receive higher HD channels. Every time service call is 3 to 5 days from complaint. Every time U have to ask for a Supervisor to get quicker service. Sometimes you get same day service sometimes not. When I ask what do I say to the guest and if I lose business who is responsible. Same answer talk to billing. Lousy service. Made a mistake of signing three year agreement.

Posted by Anonymous


it would be so nice to talk to a person but that is out of the question with this company. you are asking for your customers to go with another company! that stupid recording that you think is so great is going to hurt your company in the long run. tell me, are you afraid to actually hear what people think? is that why you hide behind a drawn out recording that doesn't offer enough options and keeps repeating itself? i tried to find a phone number to a local store but every number i called took me back to that goofy recording! so keep up the way you do business, because direct tv is looking better all the time! mike rutherford

Posted by Anonymous


this company is awful! not had an account with them for 6 months and i receive a collection notice in the mail without any prior notification from them regarding a charge for equipment that i was sent by THEIR choice, not mine! didn't even have cable with them. was told there was no charge or anything needed to be done at the time it showed up on my door and a year later was charged $50!!! NOT a good business to deal with! NOT IMPRESSED!

Posted by Anonymous


I called in today because my cable was going in and out. An agent by the name of Lucian. He started getting hateful and said I had an attitude. I told him I would show him attitude and that I wanted to speak to a supervisor. He finally transferred me and guess what, the telephone rang once and he hung up on me. I called back and talked to a nice lady and explained my situation and she submitted a request for a supervisor to call me back. As of now I have received NO CALL from a supervisor. I am NOT happy with Suddenlink's service!

Posted by Jake


Unable to get any information on outage. NO estimated time of repair, cannot get through the automated system to talk to a real person.

Posted by Anonymous


I nave an unending times went i get a server not found andan almost constant slowness of almost everything. I am a Greenville nc cusyomef.

Posted by Dnuts


Suddenlink worst internet cable period i would never recommend them to anyone had service not even a month bill was 300 after i paid 167$ to sign up cable is choppy internet slow half the time dont work they sent 5 techs out to fix the problem and it was waste of time cause not one of them fixed the problem they need to shut the company down there raping customer's for there money

Posted by hullender


they are extremely rude over the phone they refuse to listen instead they want to argue, they have no customer service skills at all and when you do try to address an issue or cancel a service they act like you are the problem. they don't listen or take no for an
answer. my husband and I have been with them for at least 7 years and have had nothing but problems with customer service and nothing seems to get done because no care about the customer

Posted by Jeremy_11


Most inconsistent internet service provider I've ever had, apparently the extent of their techs training is resetting the modem and that's over the phone or during a house call. I am only eligible for the 25mb service due to my location, I average less than 5mb no one can explain why, and because suddenlink is 1 of only 2 service providers in my area, their customer service takes advantage of that, with responses such as "well just cancel your service if it's that big of a problem" UNSAT!!!would not refer this provider to my worst enemy.

Posted by Anonymous


I need to talk to a live person. Impossible. I have a simple question and I am not paying for it. I am really thinking of dropping you . I am very frustrated. I am totally pissed off.

Posted by Anonymous


I live in southwestern Louisiana. My cable and internet has been out for most of the day. As you see the internet finally was restored but my cable is still out. I live in Sulphur, Louisiana. I believe ( and I will eventually prove it) that Suddenlink plays favorites with their service areas. There is an area in this town that is usually the last to lose service and the first to get it back. As of now this part of town has had their cable service returned hours ago and the rest of us are still without it. This is not a joke nor is it the fist time it has happened. Every time their is large outage in this area this happens. I have been noting this for years. The neighborhood I am speaking about is thought by some to be upper middle-class and maybe that is why Suddenlink takes care of them. Perhaps some of the Suddenlink supervisors live there and they are taking care of themselves. I do not know but I will find out. For your information my neighborhood is new and modern. I guess we do not have that aural like the other I was speaking of.
Another thing!! I am very dissatisfied with your television cable line up of stations and networks. It is terrible. I am paying over 200 dollars a month for trash.

Posted by JackF


Poor service in Truckee area. When it is holiday time, their bandwidth is lame and there are constant interruption of service. Then they raise their price over 15% in less than 1 year (march 2015-March 2016). Then guess what here comes 2017: 7.5% [ricing raise!!! (Hmmm what's the inflation rate? ~1.5%...) I don't see any service improvement (actually i can;t even login to my webcam anymore)
Fraud company!

Posted by blah


Did they change their hours are they not 24 hours anymore I have not been able to contact anyone.... In regards to them setting up my payment plan then still disconnected my service before the due date... Omg been on hold a hour

Posted by Frost


Been a customer of suddenlink's ever since they took over Cox cable in Lubbock Tx many years ago. They were a very customer centric company until about 8-9 months ago (01/01/2016). They were bought out by some other foreign organization. Had no problems until around April, 2016. Suddenly, their ebills with my bank would no longer notify me of my current billing. Went online, set up paperless billing (which never worked until Dec 2016). Paid them with online payments from my bank. Muliple late fees because I had to look online to find my bill. Set up paper bill for one month until I realized they wanted a dollar for that.
Last month, finally got someone to tell me that they had neglected to finalize my email notifications of billing. Got a bill this month that had a $10 late fee and did not reflect my previous over payment or the mid month payment for movies rentals of $17.75. Just spent 45 minutes talking to multiple reps, all say they can no longer refund the late fees, ask for their retention department, lady was pleasant, gave me more services that I don't use at a lower price of about $10 a month. Now my wife is telling me that all the program descriptions on our cable are in spanish. Hope that goes away. All in all, suddenlink has pretty much turned into substandard customer service. Guess they figure if Time Warner and Comcast can do it... why not. Ashame too see good customer service turn into crap. Will be looking at what few providers we have. Suddelink is about the only hispeed internet provider. Don't know about tv service. I hope you all fair better.

Posted by James


So I noticed my bill went up and called to find out. After the call I checked there site and saw the lower rate (still no indicators its just introductory). I started a chat which is pasted below and sure enough just more misleading advertising from a company that is only benefiting from lack of competition. Suddenlink, if you are listening, you need to adjust now if you hope to survive.

Andrea W.: Hi! Thank you for choosing Suddenlink Online Support. My name is Andrea W. and I would be happy to assist you today.
One moment please, James, while I pull up your account.

Me: So I see that the internet 50 is being offered for 39.95 yet im being charged 60
It's worth noting that no where on this page does it say these are promotional prices either.

Andrea W.: Thank you.
The $39.95 pricing you are seeing is an introductory price for new customers. Once this expires, the cost will go up to what you are paying now.

Me: Thats not what your website says, it says 39.95 per month no asterisk and notes no long term contract required. In fact no where does it mention a 60 dollar price

Andrea W.: This pricing is for new customers. I'm not able to put this pricing on your existing account.

Me: Where can i find a valid price list from suddenlink

Andrea W.: There is not a price list. You just go in to the website and put your address in and get the pricing there.

Me: So when I move in 2 months and set up service I'll get the price on the set up page for an unknown period of time after which it will raise to an unknown amount?

Andrea W.: The new customer pricing is good for 12 months.

Me: How do I find out the post 12 month price?

Andrea W.: This price would be affected by any rate increase we may have during the year, but it should be around what you are currently paying now.

Posted by Bow


I had Suddenlink for four months and they're telling me my bill is $1200... have they lost their ever loving mind, from the day it was installed I called to complain the service tech left wires in my house exposed he threw the trash in my driveway he walked out on my porch three times and took three cigarette breaks, my service freezes and is slow... now it's telling me that the service department won't speak to me until I pay $1200. NOT!' The worst cable service I have ever experienced. Don't ever have this installed into your home

Posted by Mel


Today was the final straw. I'm forever ceasing my relationship with Suddenlink. Furthermore, I fully intend to encourage as many others to do so as well. I don't even know where to begin. For the past 4 months I have attempted to go paperless to avoid the additional $1.08 charge that I will incur if I don't. Excuse me, but shouldn't Suddenlink be giving ME a discount for going paperless? I'm sorry, you don't do business this way. Just one of many strikes against this company. When I did initiate the paperless statements I still received paper ones. And, I was charged for them. FOUR months this went on requiring me dealing with customer service for several unnecessary minutes every month to try to get it resolved and the charges erased. Was never able to get switched from paper to paperless at the Suddenlink office. Finally called customer service and was very rudely informed that I had to do that on line and agents in local offices can't perform the task. What? Then why did they offer to do it for me? And, how in the world am I supposed to know this? Don't get rude with me because your working for a substandard company! Whatever. Another strike. I finally ended up getting a paperless statement and attempted to log in to pay my bill. I could not. I had a message that I would have to contact customer service to get a pin. Tried calling but it was after business hours and I could not be assisted. I ended up forgetting about the bill, as it got lost with a bunch of other junk emails. Yes, I know, not Suddenlink's fault but I'm just pointing out that this type of billing is a nuisance.....especially if it's going to require a number of steps to get it activated. When it finally registered with me that I had not paid my bill it was 5 days late. Of course, it's a holiday and I can't reach customer service to get my pin. Nice. Called the following day and was on hold for 5 minutes listening to tinny music followed by a recording about my technical support. Umm, I'm not calling about technical support. Finally got an agent and she inquired as to why I was calling. I told her I needed a pin for my account. I was then cut off. Had to call back and go thru the entire process again. No thank you! Finally got an agent and we weren't disconnected. Ah, success! Nope, not yet. I was unable to answer a security question so she couldn't give me my pin. Really? I finally asked if I could just pay the bill at the local office. She said I could. I went and paid the bill along with the $10 late fee for being 7 days past due. Yes, $10. Just rape your customers Suddenlink You'll get by with that once with me. Stiff penalty to pay especially considering I'm never reimbursed for all the times I can't connect to the internet because of shotty service, repairs going on, outages, etc. I have more issues with Suddenlink but I'm not going to go into further detail. I think this is more than enough to warrant me seeking internet service from Centurylink. Being that I've been a business customer of theirs for 20 years without incident I think it's a wise decision. Plus, I'll be paying $24.95/month for what Suddenlink is charging me $50/month for. Huge savings, better service and better customer service. I'm pretty sure I"m making the best decision.

Posted by Unsatisfied Customer


I've been with this company for about a year. During that year my bill has gone up and I've been charge for services that I didn't even have. I've made payment through my local office by using their drop box and the payments were lost. Every time I speak with a rep no on knows anything and can not get their story straight. I've canceled my services and I'm still being charged. I suggest that if anyone has an alternate internet provided to please go with them.

Posted by elizsoto


SUDDENLINK IS TERRIBLE!! There is so many things wrong with suddenlink that I am not happy with. First it started when we first got the internet, we got it through a representative at Texas Tech university and he sold us the internet for $35.99 a month he told us he would charge us because he said it was a beginning of the school year deal. The bill comes along and that is not the price we got at all. We got charged triple that. Then when we asked the rep that had got us a "deal" he said the price went up because it was just a promotion for on campus. That was complaint number one that never got resolved. When we signed up for this internet with him, he got our address and could have told us that the deal did not apply to us. We only got sudden link because that was such a good deal. ANWAYS...we kept paying the price of $61.99 each month, and then all of a sudden. Each month kept going up a dollar. THEN the due date changed on us and we were charged a good amount for the late fee. I honestly thought this was ridiculous so I called sudden link and they said they up'd the price each month because we were getting charged for mailing paper bills to us. like SERIOUSLY!?? nowhere did it say that we would get charged for such ridiculous stuff. OVERALL SUDDENLINK IS TERRIBLE SERVICE. When i talked to an agent she was also very sassy with me. Now with there new things they added they I honestly don't see a difference, and again wasn't aware or told about the update, now our bill is $75. I'm a college student and I don't have the money nor time to have to deal with each issue and try to resolve it. We're switching providers. and I hope sudden link eventually is better at there costumer service.

Posted by suddenlinksucks


We've been having major problems the last few days on our business account - calls are not coming through and we are losing thousands of dollars daily because of it. I spoke with a technical rep out of Tyler, Texas - Stephen. He was one of the rudest reps I've ever spoken with. To the management at Suddenlink: Train your employees to be more customer centric. Since your service sucks, a well trained staff may be able to help you retain customers.

Posted by Anonymous


I have trouble reaching web sites including this one. I am told "could not access sever" when my screen shows I am connected. I am repeatedly told the web site timed out.

Posted by Anonymous


I have been 5 days without any internet, cable, or phone service, AS WELL AS ZERO ABILITY to communicate with your company. I appreciate the fact there has been a storm, yet I do not appreciate your inability to speak with your customers concerning sharing information with them. I am in Kinston, NC, on Stallings Drive. Please provide some form of communication with your customers or Century Link and On Demand will have a surge of new customers.

Add your review!

Posted by RMST


The Technician that came out to upgrade my moms cable was excellent. Matt Warden was very polite and took time out to show my 93 year old mother how to operate her remote. He also took the time to go to his truck and bring a channel TV Guide so that I could write down her favorite channels.

Posted by Lob


Suddenlink has always been quick to help me whenever I have an issue. I love having them as an isp.

Posted by Anonymous


Alecia, Tech ID 84642, was an AWESOME person to deal with today concerning our rate increase last month. We SO appreciate the customer service she gave us!!!

Posted by Anonymous


I would like to commend SBS Broadband Technician Tommy Anderson for his help beyond the call of duty. During a change in my channel line up a channel was moved to 197 and another put in its place. But the guide remained on the old number 121 while a new channel came on with no guide therefore messing up my ability to record on a new channel. Spoke to tech support several times for help, the first time I was hung up on, I called back 3 times before someone decided to send out a tech. When he came out he could see what I was talking about, contacted people and discovered that this was a community wide issue, he stated that it was a Tivo issue and they would have to correct it, it took about a week and now all is well. Tommy deserves a big AttaBoy for his efforts.

Posted by Anonymous


Kevin was very courteous and punctual. He really cared to make sure we had good service from him as well as from SUDDENLINK. He left me his card if there were anymore issues. He came out twice in 2 days and also troubleshot with me over the phone. This was a tough case! He didn't give up! He found the problem. One of our hotel guests mistakenly switched the cords that go from the box to the wall!

Posted by Shyj


John D. from Washington NC is a great employee and is very honest. I really appreciate is kindness even though it was raining. Thanks such a great employee.

Posted by Anonymous


Called Suddenlink with an internet problem. I was very satisfied with there ability to repair the problem. My tech Jed tech ID 25262 did an excellent job and was very friendly and knowledgeable. Thanks

Posted by N/A


I want to compliment your employee Adam Rodriguez for the outstanding correction of my TV audio and video problems. He arrived during the time window set by Suddenlink Tech. on 2 August, 2016. He checked all inside connections. Outside he correctly evaluated the problem at my house connection and the cable telephone pole connection. He replaced the cable line from the pole to my house and updated all other connections that were defective. He also determined a low signal problem in the Suddenlink cable line and set up an evaluation and correction for this problem. Suddenlink Amarillo Maintenance arrived within 20 minutes and Mr. Rodriguez also returned to provide them with the low signal information. The problem was corrected and my reception is great. Professional and courteous employees like Mr. Rodriguez are a great asset to Suddenlink and to customers like me who appreciate outstanding TV and internet reception and service. Sincerely, Charles A. Grandmaison, Jr.

Posted by Suddenlink


was so pleased with the suddenlink service i received yesterday.The man that called me (Scott) went out of his way to get my Internet hooked up.

He was headed to a meeting, yet took the time to answer all my questions. The gentlemen that came to my home ( I dont remember this name) was quick and got here in a timely matter.

I would like to tell them both thanks,and i stayed up half the night watching movies!!!Thanks again Scott, they need more people like you and the service man that came!!!!

Posted by Anonymous


Our signal was lost. After spending an hour with Tech support our local suddenlink tech was contacted and set up appt. for next morning. T.J. came early next morning, was very friendly, professional, and had our problem diagnosed and fixed withing 5 minutes. We are very happy with results.

Posted by Anonymous


Recently, I had a problem with reception on my television. I called in for assistance and a serviceman arrived in a short time. His name is Jed and his Employee # is 25262. I was highly impressed with his work and turned out to be a real problem to get things working. Jed stayed on the job and even though he had other calls to make and it was getting towards time to go home he stayed until all was repaired and operating correctly. You have a very good employee in this gentleman. I recommend some type of award for him.

Posted by osharilee


Kudos to Kevin with Suddenlink Tyler/Lindale, TX. When I returned home this evening I had no phone service or internet. Not sure why as both were working when I left this a.m. The internet is extremely important to me and when it is down it is an absolute disaster for me.
When I called to see if it could be fixed asap, I was told that the earliest that it could be fixed would be Saturday afternoon. Unfortunately, my schedule saw me in the Dallas area Saturday afternoon and therefore it would be Monday a.m. before they could get to me.
I called Kevin as he had just been here on a special request as my new remotes were not working and he promptly told me he would be on his way to help me out.
He was wonderful and got me up and running quickly.
Because of his commitment to his customers, I am now able to pay my Suddenlink bill and other bills tonite and get them paid on time.
Ratings below are in reference to Kevin.

Posted by Anonymous


New Suddenlink customer - the tech who came out last week frankly didn't know what he was doing. My husband went to your Broadway office Monday - talked to Marianna (very good) and she got two new techs out to our house that afternoon. Marcus Hayley and Shane Tidwell were great! They got everything working correctly and stayed to make sure it was OK. They also made sure my Medical Alert system was connected correctly to the phone system. Those two deserve a big thank you.

Posted by Richard Lips


The service technician was excellent and very knowledgeable about the job that he performed. he has my highest approval.

Posted by Bentley's Mom


I have to say Suddenlink's customer service and many of the technicians leave a lot to be desired. However, after numerous complaints about a recurring problem they finally sent a technician that is worth his wait in gold!!! If you are experiencing ANY technical issues and have to have someone come out for repairs, ask for Jonny Roach. He was amazing! This young man was polite, efficient, thorough, knowledgeable, professional and LISTENED to my explanations of the internet issues I was having. The previous technician checked the line and confirmed that I was receiving a signal and refused to check anything further. Jonny, after carefully listening to my concerns, checked EVERYTHING and wound up replacing the splitter and modem, both of which were bad! If I ever have another problem, I am not wasting any more valuable time. I am simply asking for them to send Mr. Roach and I know it will be fixed!!

Posted by Susieq63


I am very pleased with Suddenlink service. Your representative Tyrone Sanders came out quickly on an emergency basis. He was friendly, effecient & courteous. He had our problem fixed within a very short time of arrival.

Posted by Anonymous


Regarding Shane Tidwell--- was called in to help with installing package, young man arrived, found out what was needed and went to work. kept us informed on what and why he was doing things. great personality. made the whole experience a fun and happy one. he's a keeper.. if you need a tech--- call Shane

Posted by Anonymous


Ron Davis installed out suddenlink system... arrived on time, but had been given wrong info from office, he quickly got them on the phone and got the right info, had to call 2 additions reps in to help as it was a much bigger project that the original order had shown. he did not hesitate, was professional, very efficient. if we ask, he explained it in simple terms for us, just a true professional and valuable asset to suddenlink

Posted by Ronald Mirabella


Hi : Dustin Snyder just left our home for a service call -- he is fantastic !! Always prompt, polite and VERY helpful ! He got us up and up to speed on all accounts.
I hope we don't need to call for service again - BUT if we do -- please send Dustin Snyder -- thanks

Posted by Ramon Martinez


One of your employees, Ramon Martinez, (10247) came to our home on a service call. He was an excellent employee and installed our high definition boxes in a very professional manner. He was very polite and helpful.

Posted by Anonymous


I would like to give my thanks to 3 young men who worked hard to fix the cobbled up cables that were there due to upgrades Suddenlink has done over the years. We would like to thank Broadband Technician III Ryan Tackett, SBS Broadband Technician Leon Adams and Broadband Technician III James Orr for all the time they put in at our house trying to fix our problems with our Tivo equipment. Ryan Tackett came back the next evening and put in new equipment and all is working fine now. Just really wanted to recognize these 3 men for their good work.

Posted by Anonymous


Michael, tech ID was just here. He was here before I got back, but patiently waited 10 minutes until I got home. He came in, listened to what my concerns were, and promptly took care of the matters. He also completely and politely explained what he was doing and if there would be a charge as well as what the result of the work would be. I am extremely pleased with his work and with Suddenlink in general!

Posted by Adam


I had a recent issue with my internet speed, and was helped by a guy named Dustin. Just wanted to take the time to say that he was a great help, and fixed my problem with no issues or excuses. I can only hope that everyone in customer service is as helpful as he was.

Posted by Anonymous


I would like to express how impressed and appreciative of the repairman that came out due to my cable problem. I had been having with my cable pixling so severe I couldn't even enjoy it, he came in and checked everything and even climbed the pole to locate the problem. I was his last appointment for the day and he was cheerful and very knowledgable. I felt like I had met a new friend before he left.
It is good to know that your company hires such wonderful people.
If suddenlink gives rewards for good employees he definitely deserves one.

Official company reply

Hi - Kacie with Suddenlink here. I'm glad to hear that your recent experience with one of our technicians was so great. Thank you for taking the time to share this with us. Please feel free to email me directly with your service address - I'm happy to share your kind words with our Leadership team in your area. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

Suddenlink Help 1/27/16 8:37AM

Posted by Anonymous


I am very satisfied with my experience with Joe Espinosa,My Technician for that day

Official company reply

Hello - My name is Kacie, and I'm with Suddenlink. Thank you so much for sharing your feedback with us regarding Joe. We'll be sure to communicate this with his Leadership team. Thank you! -Kacie

Suddenlink Help 12/23/15 1:01PM

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Posted by db1983db


I work as a contractor for suddenlink and as for the the services I beloved that the services are the best. Super fast internet speeds, low cost for unlimited phone, always adding more channel's, and home security. But....... I think that business should start with the corporate office and rules and guidelines to be tightened. I work in the west Texas region. I am a male with some African-American in my blood however I look white. One of the owners of the contracting company's is always using the n word. I bit my tongue because I don't want to lose my job and feel there is no one to talk to. A family member wants to open up a Facebook page anti suddenlink but I have asked them not to because i really like my job. Also I have seen a whole contracting company b pushed out of a market because a new supervisor was best friends with another contracting company. So a group of 20 installers that were really some of the best I've seen were out of work. Then I see another contracting company that are the only one in a big town have guys work for them that work 6 days a week and have to drive hours away just to spend one day with there families. I think that the corporate office should look into this because in the end happier employees is better for business contractor or not. Strict racism rules. And maybe there should b two contracting company's pre market unless there are only one contracted employee. By doing so I think it keeps both companies competitive with one another and keeps installers from jumping from one contracting company to another as well as possibly making a better chance for some to be able to spend more time at home.

Posted by suberj


Poor James Blakeley has had a long day. He is still here at 6 with four more calls to go. This was suppose to be easy. We had another tech that couldn't help us but James was not about to leave before he found the problem. I should offer him dinner. This is a determined, polite and knowlegable tech. I will ask for him in the future. Give the guy a pat on the back or what ever you do for an outstanding empolyee.

Official company reply

Hi, Shannon from Suddenlink here. Thank you for the kind words and taking the time to post. I will be sure to pass along the kudos! If you are ever in need any assistance please dont hesitate to contact me. My email is shannon-AT-suddenlink-DOT-com. Thanks!

Suddenlink Help 10/19/12 7:36AM

Posted by Suddenlink Help


Hi - My name is Tina and I am with Suddenlink. I would be happy to help with any issues you may be experiencing with your service. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thank you!

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