Posted by TK
I bought a brand new suv, paid in full, and found a small, tiny problem (a 20 or 30$) fix, the next day.
I told them right away and they have been giving me the run-around ever since.
They havent gotten back to me and ignore my request. The customer service on Maui is a joke. Jim and Dayne are jokes. Its comical that you have these 2 idiots promoting your amazing cars.
Dayne got mad that he was not given all 10's in a survey subaru sent to me after i purchased my vehicle... so he is refusing to help me.
What the hell is that? Spoiled brat syndrome, much?
I was promised i'd get a call back on july 4th or 5th. I have still heard nothing 20 days later.
I will never recommend anybody to go there.
Your head quarters need to have secret shoppers or some sort of survelliance if you value your customers at all. I have never felt more taken advantage of. I spend 28,000+ and you cant help me out by a fault that was that of the factory.