Straight Talk Customer Service

User Reviews, Ratings and Comments



Straight Talk customer service is ranked #572 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.79 out of a possible 200 based upon 2289 ratings. This score rates Straight Talk customer service and customer support as Terrible.

NEGATIVE Comments

2,152 Negative Comments out of 2,289 Total Comments is 94.01%.

POSITIVE Comments

137 Positive Comments out of 2,289 Total Comments is 5.99%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Straight Talk

    Customer Service Scoreboard

    • 28.79 Overall Rating
      (out of 200 possible)
    • 2,152 negative comments (94.01%)
    • 137 positive comments (5.99%)
    • 9 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.4 Reachability
    • 1.8 Cancellation
    • 3.5 Friendliness
    • 2.1 Product Knowledge

Add your review!

Posted by Kelly


I bought a phone about three or four days ago from Walmart and brought it home to activate it. I went through all the steps and something didn't seem right. In the upper left hand if the screen it said invalid sim card. Being with straightalk for many years I know that this wasn't normal because it was was the sim that came with the phone and it has never done that before. I called customer service and told them that it said invalid sim. They told me nothing was wrong and to just sit back and wait that there wouldn't be any issues. After another day or two I called again. I was assured that there was no problem and I tried to convince them otherwise with no results. Then after calling a few times I tried the online chat and was told again that everything seemed normal and to just wait. Now today my old phone finally quit working like the reps said it would but the new phone didn't start because of the invalid sim. The one day I needed a phone for my job was today as I am a union member and we are hired off of a list. Went from number 4 to 400 on the list and now prob wont be able to go.to.work for another two to three months due to not being able to receive their call. After four or five different customer service reps the best they could do was send me a sim that won't be here for 4-6 days. On top of it all they made me feel stupid and like I didn't matter. It all could have been avoided if they listened to me that something was wrong right away but even though I have activated many phones over the 10 years on and off with them they didn't think I was credible. No offers of overnight sim. No free week or even day of service. The worst part is they acted like it was my fault when I did everything in my power to.avoid not having a phone on the one day I needed it and they could care less. Thanks allot straightalk maybe in another week i.might have a phone which does me no good since I didn't get the job anyways. Very disappointed with a company that talks about customers as there #1 priority and integrity as one of their qualities.

Posted by Extremely Pissed off


I had to have a sim card sent to me by the mail. They said it would take 2 business days. 4 business days later I got it. Only it was the wrong sim card. I called to once again ask for another one. The lady told me to pinch the sim card to make it fit. Seriously? She repeatedly told me to pinch it. I asked to speak to management. She then proceeded to argue with me over why can't I just pinch it. After speaking to management she actually looked into the reason as to why it won't fit. They sent the wrong sim card. So now they are sending me another card. It was suppose to be here today. It didn't come of course. I tried calling them and after being transferred and transferred I got hung up on. Absolutely horrible customer service.

Posted by Anonymous


For the life of me i have had issued with this last sim card malfunctioning on my new 4g lte phone and th e tech that I talked to can't even help because the SIM card won't work right... I came to straight talk in 2009 and been a loyal customer since but this new event with the modification of the SIM cards have me thinking of changing carriers and I see too many instances of this nonsense happening straight talk I'm giving u til the end of my bill cycle to resolve this or I'm going elsewhere to take my business and also If you don't allow the tethering option I really have no choose but to move to one who does at no additional charge

Posted by PurpleTygress


I got straight talk because I thought it was an affordable way to use a phone withoUT the hassle of a contract...boy was I wrong.The service suck.My phone kept dropping call's and once your high speed data is done,the phoNE moves so damn slow...to the point to where I was not even able to search for anything.I left them b4 my month of service was up.I did better to go to a contract.When u try to explain to them what's going on,they pretty much say u are lying or they will do the same troubleshooting steps that u do. This service is a joke.It's like they only wanna approve those they choose to approve for their buy your own phone service that they have. Needless to say I took my phone and went back to verizon and won't ever go to straighttalk again.I even had full signal strength and still couldn't make or receive calls and texts would only open up a day or two later but and yet it still wasnt their fault (according to them).

Official company reply


My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. You can chat with us live @ http://bit.ly/2gQCmUz?caseId=.

AprilTS 2/7/17 3:10PM

Posted by US


This cell phone service is terrible. We could hardly ever get reception when we traveled and the phone was very hard to hear on. A couple months ago I was charged double for service two months in a row. I recently changed a different carrier and asked to have my number transferred. They told me I had to pay $30 for a service plan because the phone I had was inactive and they do not release numbers unless the phone is active. I know they can do it without the phone being active. The people I spoke with were very rude. This is one of the worse services to get SO DON'T WASTE YOUR MONEY ON IT.

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/2gQCmUz?caseId=.

AprilTS 12/12/16 2:46PM

Posted by reloader


I have had problems with my straight talk service, They are sending me a new sim card, if that do not fix my problem after all the calls and chats I will be filing a complaint with the FCC and BBB. Maybe the can do something about this company's poor service.

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 11/28/16 4:42PM

Posted by VERY UNHAPPY USER


This Is The Worst Company To Do Business With No Help Of Any Kind From Their Barely English Speaking Service Reps This Is The Worst

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 11/8/16 11:30AM

Posted by DrDee


I am a prospective customer of Straight Talk. I have questions that Wal-Mart can not answer. I can not find a way to contact them if I am not a customer. Emails bounce back, phone calls require my phone number being in their customer base, and a chat request links to a page trying to sell me phones How do you get in touch with them if you are a prospective customer?

Official company reply

Hi! My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 10/10/16 1:03PM

Posted by Anonymous


When are cards expire this time we are done with straighttalk.A few months ago we added the 90 days. All we did was have problems.i called on phone 3045596458 a few times issue not fixed also I have. The 90 day plan let us use 3 to 4 days with data than our phones were horrible frustrating and it was both phones. No data no service. Since when we add the $45 card we get 1 to 2 days of data. We'd never had that problem or issue before. It was a waste of money using the 90 card when data went in first week we had nothing for 90 days. We decided to stay with straight talk for 2 extra months but when you setting next to each other and messages and photos fail to send there is a big issue. And we don't get our full days we've been with straight talk for a few years and have now looked into another service. We also provide straight talk for our grandchildren and are not sure at this time if we'll be adding their phones to another plan or not. Thank you and I apologize but we rely on our cell phones for our every day interactions and contact to our children and grand children whom live in different states so when we waste our money and are unable to receive memories from them it's very frustrating. So in the next few days we will be leaving straight talk. Thank you Suzie.

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 8/31/16 11:33AM

Posted by Anonymous


The ABSOLUTE WORST decision I ever made was switching to Straight Talk!! Customer service is the worst, worst trained individuals on the planet. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC.

Official company reply

Hi my name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 8/30/16 2:33PM

Posted by Anonymous


I just called customer service and the lady didn't even listen to me. She kept interupting me and giving me attitude about everything I said. I thought it was very rude and unprofessional of her and something needs to be done

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 8/28/16 6:06PM

Posted by Zte android


Me an my husband's straight talk phones keep shutting down we've had them for 2 yrs I really like mine I have called about this but can't get anything done we think their messing with them so well have to buy new ones. If I have to get another one it might not be straight talk

Official company reply

Our most sincere apologies for the inconvenience. So we can better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. or you can chat with us live @ http://bit.ly/16DrgbW. Thanks!

AprilTS 8/27/16 5:02AM

Posted by None


Straight talk is the worst with their data service. After 9 days of paying bill, my data slows down too a halt. What's up with that?

Official company reply

Hi my name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 8/21/16 11:33AM

Posted by Anonymous


Terriable customer service over seas!! They can understand half of what your saying cause they are from out of the USA!!

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 8/18/16 12:38PM

Posted by Anonymous


i need to reactivate my home phone because my auto refill credit card was outdated and phone was deactivated. I put in information to renew auto fill but i still can't activate my phone. i did this on my computer thru your web page.why can't you people make it easier to understand? please text me or call on my cell phone because i'm about to say the heck with service. you can also e mail me

Official company reply

My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 8/17/16 5:57PM

Posted by Anonymous


I am having trouble reaching a live person on straight talk, why? Even when i follow your directions

I desperately need to.speak with someone concerning my service 32nd date. Phone number .Contact me ASAP

Official company reply

Hi, My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live at http://bit.ly/16DrgbW. Thanks

AprilTS 8/1/16 6:12AM

Posted by Coolshebly


I have had Avery bad exerpenicey with my account.July 5 it was suppose to auto_fill. It did not. I have a Hassel ever since. With all my accounts .I want this FIX today.no more enter this or to be rejected.

Official company reply

Hi, My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live at http://bit.ly/16DrgbW. Thanks

AprilTS 7/30/16 5:21AM

Posted by Bob Marley


Re: Undelivered Sim Card



I've had the worse possible experience with my phone and need to speak to a Supervisor regarding the problem with the delivery of my simcard I need to respond to my email. I need to ASAP unable to use phone,



Thanking you in advance for your consideration in this matter.



Sincerely,





PFC Moore

Official company reply

Good day, PFC Moore. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. or you can chat with us live @ http://bit.ly/16DrgbW. Thanks!

AprilTS 7/28/16 12:10PM

Posted by senecagrammy


I have had straight talk for quite some time and been happy until recently. When I checked my settings I find I have no network service. Had used auto pay and cannot log onto my account or call. I know the payment wasn't due and wondering if you can help. Thank you.

Official company reply

Hi! My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW. Thanks!

AprilTS 7/23/16 11:57AM

Posted by Anonymous


This is the worse service in the history of cell phones. My phone was stolen and all i wanted was to get my original number back, after 3 weeks still no help from straight talk. I'm on disability and get $733 a month. DO NOT get straight talk as your service, you WILL regret it. Daniel Hawkins

Official company reply

Hi! My name is April, and I work with Straight Talk Wireless. Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW. Thanks!

AprilTS 7/14/16 1:38PM

Posted by Fred


Let me start by saying;I was around when wi fi started as telephone line broadband dial up. I know how long it took to load up and unbelievably it was faster than your 3g network.I also remember when your 3g was new and fast..now it sucks!What will happen when your 4g is replaced with 5g...my opinion..its going to suck..every time you upgrade your wifi the older version sucks..and you font even have a way for us to add more hi speed data after we run out!Way to go!!

Official company reply

Hi! Our apologies for the inconvenience. So we can better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. or you can chat with us live @ http://bit.ly/16DrgbW. Thanks!

AprilTS 7/11/16 6:19PM

Posted by Anonymous


I need someone from straight talk to contact me ASAP. I was treated VERY rudely and I have employee ID numbers. My credit card was charged multi times for service. I was on hold for a hour and finally hung up to redial. When I called back, I was transferred to the Philippines where an employee asked for all of the numbers on my credit card. I refused to give that info. It's not necessary. The employee was very nasty and rude to me. I asked for her ID which she reluctantly gave me and I asked for her supervisor. She told me that ironically she WAS THE MANAGER. Shocking!ð I need to talk to someone about her and I have her ID number. She gave me different answers as to what the charges were on multiple occasions. I am a very patient woman but she wore my patience very thin!!!!

Official company reply

Hi! My name is April, and I work with Straight Talk Wireless. We apologize for any inconvenience you may have experienced. In order to get this resolved, we would need to gather more information. To better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. You can also chat with us live at http://bit.ly/19x5RU1 Thank you.

AprilTS 7/7/16 3:18PM

Posted by slstorm1982


This company is awful! I have been double charged on more than one occasion and had my service deactivated at the same time! No resolution! Company continues to deny even with me sending them evidence! I'm working on a lawsuit - see info here.. Please join, promote and/or follow this page:

Official company reply

Hi slstorm1982. We apologize for any inconvenience you may have experienced. In order to get this resolved, we would need to gather more information.

To better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/19x5RU1 Thank you.

AprilTS 7/1/16 3:21PM

Posted by verry bad services


I bought a zte cell phone and sim card bad when I called the technical support for help they told me to purchase one at Walmart spent 65.00 for it and come to find out i can't purchase it I have to get it from straight talk them selves and I am traveling the US and now no data all technical support can say is sorry for bad info not cool. I work for a major new paper and will tell everyone not to buy from straight talk.u should really train ur tech team to handle these matters better I mean what ever happened to good customer service not straight talk thanks for nothing.

Official company reply

Hi, we apologize for any inconvenience you may have experienced. In order to get this resolved, we would need to gather more information.

To better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/19x5RU1 Thanks.

AprilTS 7/8/16 6:58AM

Posted by Anonymous


Could not reach a person despite what it says on the website. Poor service. Maybe getting too big?

Official company reply

This is April from Straight Talk Wireless. For us to help you, please send us an email at [email protected] Include your name, phone number and the serial number or the IMEI/MEID of the phone. Please copy and paste your comments from the blog and include it in your email or you can chat with us live at http://bit.ly/16DrgbW. Thank you!

AprilTS 7/1/16 6:47AM

Add your review!

Posted by amyaditi


I was in a terrible situation sometimes last year. We urgently needed to get a new house, my score and partner's score too was bad. We tried all we could to get a loan but all effort was in vain due to the bad credit score.An lawyer I contacted to help dispute our collections requested for $1000 upfront, the major credit repair companies gave a year estimate to get us to where we need to be, God so good to us, I later met with a credit score specialist and instructor, he gave me some instructions and requested some information from me regarding my credit score in which I provided everything to him. Luckily for me, this man was able to fix my credit score, I was so amazed because he completely removed all my inquires, collections and late payments, I'm happy to tell you that I'm writing this review from our new house which I wouldn't have got without the specialist's help. I know some people out there are in this kind of situation and I would love to help to put specialist's contact here, You can message him privately on his mail which is hackwiz at protonmail dot com if you like, this help cam at a time I already lost all hope.you can tank me later.

Posted by Anonymous


I have now attempted to buy a phone from the website and the order number they emailed me is apparently invalid. I cant actually check the status of my order until and only by the grace of god i get a shipment email with a tracking number. If this isnt resolved relatively soon ill have to switch carriers. And for years i went without a problem. Just a shame.

Posted by Lou2016


This month my high speed data did not refresh after my refill, so I googled the issue and seen where ST costumer service was commenting an email address for people with complaints. I thought I'd give it a try and they responded within a day and after 2 emails the problem was fixed! I do think its a negative that I even had to contact them in the first place, but I was pleased with how quickly they responded and the issue was fixed.

Posted by AMGILL


I did the bring your own phone program. No problems except I broke my phone. I bought the LG Sunrise as a replacement. After a month it stopped working. Wouldn't go past the power on screen. I couldn't find my box or receipt so I took the loss and purchased the LG Destiny. I went to transfer my number like I did before and got assigned a new number. I called the support number and got a lady named Michelle. She was bet very nice and spent an hour trying to help me. We couldn't get my number back. She said they'd mail me a new SIM card free of charge. It arrived in three days. I called and explained to the lady what I was trying to do. She misunderstood me and I was assigned a new number. I called back and got a guy named Heraldo. He tried but then told me because she had used the new SIM card they'd have to send another free of charge. My phone got deactivated and he began a number port for my old number. The new card arrived in three days and I put the new card in and restarted the phone. Got my number back. Excellent service!

Posted by Anonymous


I have been on the phone for a period of two hours, attempting to solve an issue about double charges, I need to speak to a superisor, agent is telling me that he is looking for one, I asked for the main phone in Miami, he claioms he doesn't have the number, as I am emailing you I am still on hold. I have been a customer for three years, This is the worst experience when a customer has to speak to someone in another country, We need agents from the United States where they are able to speak English and understand the language !!!!!

Posted by scotta.


Straight talk now has a deal on their $45 unlimited plan. If you bring over a phone from another carrier you will now get 5 gigs of data instead of 3. And i got a text from straight talk saying next time i refill my service i will get 5 gigs of data. But when i looked on their website it said the only people that will be getting 5 gigs are people that bring a phone from another carrier and everyone else will still only get 3 gigs. Thats not fair. We have been loyal straight talk customers for years.i think everyone should get 5 gigs regardless. I hope they change this soon and start giving everyone 5 gigs.

Posted by Anonymous


I called and talk to straight talk bout my phone i bought zte majesty Z76C9
Nd i told dem the problems i was having with it i called them on May 29,2015
At 9am and they said it will b shift off but aint tell me wat day would it b here but i hve the ticket number or tracking number nd it said if i hvnt received my package for my phone within 5 business days den call dem bck but i wana know when will my phone get here

Posted by Linda Ann Lee


hello..I love my phone an receive excellent service. .everyone I have talked to is very nice an helpful. the only thing wrong is my high speed data gets cut down. .I pay for full service an am very disappointed. .when this happens I am willing to pay more for high speed. .however I feel a card should be made available. .with this option. it is very bad business to do good paying customers. .this way. .I really would love for my high speed to be restored. .since I provided you with a better way to please your customers thank you so much Linda Lee

Posted by jordy


I live in a town in oklahoma where no carriers work. Especially Tmobile. But straight talk works great! I can get on the internet I'm my house and talk/text. I love it and it's affordable! I reccomend highly. Everywhere I go it works great!

Posted by Anonymous


I had problem with my phone. It would come on at all. I call sheila and she did all due could to help.so I bought another phone. As I was getting ready to put everything in a box for junk.it came on and scared me. I want to tell sheila thank and I cancel to get another phone.

Official company reply

We apologize for any inconvenience you may have experienced.

To better assist you, please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/19x5RU1 Thank you.

AprilTS 4/21/15 6:45AM

Posted by Dakota Hutcherson


I added my service card pin to my phone last night and it said the balance was added and that my service ends February something, but i just got a message saying my service ends tomorrow.

Posted by Reboo


I just brought my zte savvy st in Feb, my cell no longer charges now. Called the company and they determine it got wet, I had a case on it and everything. I also have a warranty but I can't use it. I really like this phone now it only comes on and charges maybe 15% and as soon as I unplug it it says please connect to charger. What else can I do to get my cell to charge?? I had a friend look at it, he said the port or battery is the problem. I just don't understand they will not let me use my warranty??. Please please help.

Posted by Anonymous


I love straight talk!! But I have no idea where I can go to ask for help with my phone. I have no warrenty, :( my phone is on with a blank screen I can tell its on because on the ZTE Majesty there's a light that blinks when I have a notification....my phone had been glitching so bad, I had to get another cheaper phone that I honestly don't really like. Is there some place I can send it to get fixed with a warrenty? even if I have to pay a fee....

Official company reply

Hi! This is Sara, and I work with Straight Talk Wireless. I read your post, and would like to help you with it. To better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 6/25/14 8:33PM

Posted by Get Real


I purchased a Straight Talk ZTE Majesty android phone at my local Walmart store in Utica NY. When I called customer service to register my phone and import my phone number from Verizon wireless they were extremely helpful, never put me on hold at all and I got through to talk to someone in no time at all. The women was very nice and very helpful, she told me that when my old phone stops working that my new phone would work after I dialed * and four more numbers and that the system would then set up my phone. She also told me that this could take anywhere from two hours or up to two days. When we where finished and I hung up with her I waited about FIVE MINUTES and I checked my Verizon phone and it had been shut off so I dialed the * and the four numbers that I was instructed to do and the system set up my phone with no problem at all. The whole thing from start to finish took only fifteen to twenty minutes and I was on my way with my new phone. I have called Straight Talk customer service in the past several times and I have never had a problem getting through to an operator. I do not know what all these other people on these forums are talking about, I have had a great experience with Straight Talk so far and am glad that I left Verizon, should have done it a long time ago. It was one of the best customer service experiences that I have ever had.

Official company reply

Hi! Thank you for the complement about the service. We are glad that you were assisted well. If further assistance is needed, please send us an email at [email protected] or you can chat with us live at http://bit.ly/16DrgbW.

April

Straight Talk Wireless

AprilTS 3/31/14 5:34AM

Posted by JBergner


For all of the negativity, I have a positive. My experience was most rewarding. I contacted ST by e-mail, had tremendous support from Theodore and Kurt, and within three days, my problem was completely solved. I tried calling, but had trouble understanding the gentleman on the other end. Almost gave up, but decided to go the e-mail route. Our phones consume so much of our time that when one little thing goes wrong, we panic. I am very grateful for the fast, courteous service. Life is too short. Step back, breathe, and have patience. They can help, if you let them do their job. Thanks again, Straighttalk.

Official company reply

Hi JBergner! My name is April of Straight Talk Wireless. We're glad to know that your issues were responded to, and resolved in a timely matter. Should you need further assistance in the future, just notify us via email at [email protected] or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 1/30/14 6:46PM

Posted by Shenshen


The customer service reps of straight talk have the worst attitudes! Paid for their $10 global card, tried to make an international call to Trinidad and Tobago and it did not work. I called S.T. and the first CSR in an obnoxious tone (first told me the terms and conditions of international calling) instead of trying to help me out (making it seem as though it was my fault). Then she asked me which country I was trying to get in contact with. I told her it was Trinidad and Tobago. She asked in Central America? I said no in the Caribbean. She then corrected me in the same obnoxious tone that Trinidad and Tobago is in Central America. By the way I grew up in Trinidad and Tobago, it is located in the Caribbean just above Venezuela. Central America is made up of seven countries (none of them Trinidad and Tobago). After what I consider an insult to me and my country, she told me that I would need to dial *22890 and the situation will be rectified. I asked her if it does not work is there a number I can call back? Again in her obnoxious tone told me if I dial that number and follow the instructions it will work. I did just that and It did not work! So I had to call back, wait for a Csr for about a half an hour to be told that I need another contact number so I can call them and have them reset my phone. I do not have another phone since I am a new INTERNATIONAL student! So they eventually told me how to reset the phone and told me if it does not work, find a PAYPHONE and call them! This is The best Customer Service I have ever received. Thank You CSRs! I am definitely considering changing plans to RadioShack no contract. With such great customer service I am sure you will keep all your customers! Thank you again for all the help!

Official company reply

Hi! I am April from Straight Talk Wireless. Our sincerest apology for the trouble this has caused you. If assistance is needed, please send us an email at [email protected] or you can chat with us live at http://bit.ly/16DrgbW. Thank you!

AprilTS 1/20/14 7:06AM

Posted by Anonymous


To Customer Service........

The person who helped me renew my monthly
payment schedule was very professional and
easy to work with!!

Thanks so much for his help!

Joe Wood

Official company reply

Hi Joe,

We are happy to know that you were assisted immediately with your concern. We can also assist you here. Just send us an email to [email protected] or you can chat with us live @ http://bit.ly/16DrgbW.

April
Straight Talk Wireless

AprilTS 12/23/13 2:54PM

Posted by rachellh08


Very frustrated this morning with their "customer service"
It was less than great, but she was eventually able to help me..and In the end I ended up with two months of unlimited- When I had paid for 30 days "everything you need" and an unlimited. But only because The first card I bought "everything you need" did not work, couldnt make calls, even though my blackberry is compatible with both, so I added an unlimited card the same day but I only got one month credit.. I called and complained..the lady didnt understand me
Multiple times...
Couldnt make out english..
Finally She was able to help me which is more than most contract phones..

Official company reply

April here with Straight Talk Wireless. We can be of any assistance. Just send us an email at [email protected] or you can chat with us live @ http://bit.ly/16DrgbW.

AprilTS 12/18/13 12:22PM

Posted by Pete


Actually in general I find their service very good value for money and I can get to speak to a live person, unfortunately I can never understand their Hispanic form of English. Such a shame.

Official company reply

Hi Pete,

We apologize if you have been inconvenienced. Anyway, please send us an email at [email protected], if you need assistane. Thank you!

April
Straight Talk Wireless

AprilTS 10/22/13 8:40PM

Posted by Anonymous


As a straight talk customer for the past 4 year's i have had a postive experience, the half dozen time's I have called.I always have my info together they need to get the problem fixed and they have not failed in fixing it for me yet.Complainer's you need to read instructions and follow them,that right there would free up the line's for real problem's.

Official company reply

Hi! This is April from Straight Talk Wireless. We are glad knowing that you are happy and satisfied with the service. If you might need online assistance, you can send us an email at [email protected] Thank you!

AprilTS 9/22/13 7:24AM

Posted by Doodle


I have just read some of the comments that customers have left on this page and was surprised at the dissatisfied customers. I have used straight talk for over 3 years, and I love it 30 dollars a month and you have a phone anywhere in town. When I lost my phone and replaced it I too had to go through the hard to understand customer service who told me that my number would be ported to my new phone from 2 hours to 2 days go figure???
after 4 days and not having my phone I called Trac-phone who owns Straight talk and after telling their computer I wanted to talk to a live person I finally got a English speaking rep that within 20 minutes had my number ported to my new phone and I again was in business. During this process I didn't get angry or curse at the rep they are only trying to help you. If enough of us call the owner TRAC-FONE maybe they will bring customer service back to the US where it belongs.

Official company reply

Hi! This is April from Straight Talk Wireless. We do apologize for the inconvenience of the trouble that you have gone through. If you might need our online assistance, feel free to send us an email at [email protected]

AprilTS 9/19/13 11:15AM

Posted by Drewie


I thought of giving a update on the galaxy centura that you sent to replace my proclaim (defective) I have had the phone since July 8th and it's been a awesome phone it still looks brand new no even so much as a scrape on it. I even got my own mother to consider getting one. I can honestly say this is the best straight talk phone I have owned and its way better than the proclaim. Thank you so much.

Official company reply

Hi Drewie,

We are glad knowing that you are happy and satisfied with the service. If in case that you will need assistance, please send us an email at [email protected]

Sara
Straight Talk Wireless

AprilTS 9/9/13 8:33PM

Posted by nine7one


When I first considered switching to Straight Talk I was skeptical, but the prospect of saving more than eleven-hundred-dollars over two years was tempting so I did a lot of research and read a lot of customer comments.

While I was initially turned off by the amount of negative and derogatory information about Straight Talk I found, the more I read, the more I realized that a great deal of it was baseless. By that I mean that people were complaining about things that were either clearly spelled out in the Straight Talk literature, or they were complaining about things that they in fact caused. One in particular involved several pages from an irate customer who was unable to port his old number to his new Straight Talk phone and endured a lengthy service disruption. In fact, the entire problem stemmed from the fact that he cancelled his previous service before trying to move his number to the new phone, something the Straight Talk information made abundantly clear in numerous places that doing this would make it impossible for them to port your old number to the new phone.

However the customer service complaints many people made definitely seemed to be based on genuine issues on the part of Straight Talk.

Official company reply

Hi,

Thank you for your interest with the service. If we can be of any assistance, feel free to contact us by sending us an email at [email protected] Thank you!

April
Straight Talk Wireless

AprilTS 8/9/13 3:32PM

Posted by na


i just called and someone answered right away also fix my phone in ten min thanks straight talk

Official company reply

You're welcome! Glad to hear that your issue was fixed. If you need assistance, just let us know. Send us an email at [email protected]

April

AprilTS 7/29/13 3:10PM

Posted by drewie


I am very happy with the Samsung galaxy centura (brand new) you sent to replace my proclaim that was out of stock. :)

Official company reply

Hi Drewie! We're glad to know that you are happy with the replacement phone. If you need assistance, just let us know. Send us an email at [email protected] Thank you!

AprilTS 7/13/13 2:19PM

Submit your comment

Posted by The Asian Boy


Im a straightalk employee and I do understand what american are talking about us not really understanding them. I can understand english very well but what about others out there who don't. I fully commit on helping those who needs help when they call I put my heart to it. But sometimes guidelines limit me from dealing problems like a human being, instead its directing me into becoming a robot. To tell you the truth straight talk is a great prepaid service if only where directed to deal problems like a human being. I mean who would want to be yeld at over the phone? But some Americans to be honest just have no idea what there talking about.. For example one lady was talking to me about purchasing in the internet basically i told her the product available and the warranty and that was very clear. She said I do not understand but that was one example though.

Posted by EXStraightTalkCSRep


I used to be a Straight Talk Customer Service Representative. If you people had a bad experience with ST customer service, then I had the worst experience in working with straight talk. First, they do not allow us to say anything that's not on the script; second, the system sucks; third, we end up giving customers wrong information because their system get so much errors. Take for instance, credit card transactions. What we get from the system is that customers' credit cards were declined, but the thing is...it wasn't declined, it was the system itself that's not allowing the transaction to go through. As for the ENGLISH part, well, people from the Philippines get blamed for the bad English when, in fact, those representatives who can't communicate in English well are those from Baranquilla, Bogota and Guyana.

Posted by strep


Im an straight talk supervisor, i know that straight talk service has many trouble like waiting too much for the reps to answer or sometimes too many issues with the system that cause problems with the phones.

We employees, aknowledge these problems and try to handle the issues that the system gives out, the 95% of cases of being unable of using the phone are due to system errors.

The company really tries to improve and solve the system errors as soon as posible, but mean while i recommend you to make this steps when in a call with an st rep.

if you are unable to use your phone, if you have problems with sms, mms, browser or making calls:

if your phone is cdma (verizon)
dial *22890, *22891, *22801 (press option 1) and *73.
if your phone is still not working, call the custumer service, the rep will look in the system he will give you some codes and check the system. if after the codes your ph is still not working ASK FOR A SUPERVISOR OR MANAGER. higher department agents have way much more tools than a normal agent.


if your phone is gsm (atyt, t-mobile)

take out battery and sim card for about 1 minute, after that insert it back in.

the same with cdma phones, if the rep is taking too long or u dont understand it just ask to be transfered in a gentle way, when custumers normally ask to be transfered is when they are really pissed off, do not stress ur self, straight talk is not going to take ur money without providing u the service, they will grant compensation for u if you are unable to use the phone.

IF YOUR PHONE IS ANDROID (sprint)
go to menu
go to settings
go to about phone
go to system updates
and go to update profile
press ok

after that press update prl
press ok
turn off the phone, turn it back on.

usually the system of straight talk has trouble due to verizon or atyts updates, they are constantly changing things on the system and causing delays and phones disconnected.

and one thing more if your service end date is in 1 day, do not enroll in autorefill, your phone will be disconnected because it takes 24 hours to activate the autorefill thats why it doesnt work most of times.

i hope those trouble shooting steps are usefull for u
happy new year :)

Posted by Anonymous


Hey guys! before you complain about straight customer service representative being idiots try to see what the company really has to offer you.. CSRs are there to assist you with the use of the system provided by the company, so basically they are just following what the system tells them.Don't blame the CSRs its not their fault if your phone is out of minutes or out of service, they don't have the tools to take out minutes on your phone. CSRs are just there to follow the policy that the company gives them, they don't gain anything if they tell you that your phone is defective and advice you that you need to buy a new phone. Its not the fault of the company if they like hiring people from other countries, in the first place its their prerogative plus if the cost of labor is not that expensive the company may just decide to employ Americans instead of those that are hired from other countries. A little advice if you wanted to call on and ask for the assistant of a CSR please try to be more specific with your request, example when your phone just don't work it won't power on. Don't just tell the CSR that your phone is not working try to be more specific like "my phone is not working the moment i Got it form the store, can I have a refund or a replacement phone for this?" if you have some issuse try to make some research on your own product knowledge of CSRs are limited to what the company provides to them... Remember this is a prepaid service no contracts are used for this, try to assess first what you are getting you self into before you decide to do something. its hard to complain when you don't have the virtue of patience.

Posted by Openminded guy


Hey guys! before you complain about straight customer service representative being idiots try to see what the company really has to offer you.. CSRs are there to assist you with the use of the system provided by the company, so basically they are just following what the system tells them.Don't blame the CSRs its not their fault if your phone is out of minutes or out of service, they don't have the tools to take out minutes on your phone. CSRs are just there to follow the policy that the company gives them, they don't gain anything if they tell you that your phone is defective and advice you that you need to buy a new phone. Its not the fault of the company if they like hiring people from other countries, in the first place its their prerogative plus if the cost of labor is not that expensive the company may just decide to employ Americans instead of those that are hired from other countries. A little advice if you wanted to call on and ask for the assistant of a CSR please try to be more specific with your request, example when your phone just don't work it won't power on. Don't just tell the CSR that your phone is not working try to be more specific like "my phone is not working the moment i Got it form the store, can I have a refund or a replacement phone for this?" if you have some issuse try to make some research on your own product knowledge of CSRs are limited to what the company provides to them... Remember this is a prepaid service no contracts are used for this, try to assess first what you are getting you self into before you decide to do something. its hard to complain when you don't have the virtue of patience.

Posted by ceb/geo/dmg.......bad/good agent


ok im a rep for straighttalk,some of the complaints are good some are bad and some are pretty much funny...ok for the comment with the poor (customer service)-there is a short amount of reps to take calls,so they tooke the reps that take spanish calls and let them take english calls so u guys wont have to wait on hold till another rep finish assisting a customer.my language is pure english and i could understand them,because i speak to them every day,even though we r from different countries, y cant u understand them? comments for the (long hold time)-answer to that,"few reps lots of customer"..the coment with the guy that wants to burn his phone and dance around it.i find it being sarcastic.but my answer to u is to go right away and burn your phone its your, you bought it,,the coment with the earthquake int he phillipeans, thats not nice remember they are human beings 2..im still reading your coments and concerns and i will give u guys an answer at a later time

Posted by Anonymous


as a rep, i dontthink we are rude,but some of u call for no reason,eg how to access the browser how to find phone numbers how to send text message.jus stop it

Posted by iWorkAtStraightalk


i am a straight talk cs rep and after hearing all those posts of inconvenience and horror stories about our service, i could honestly say that some are caused by our own systems' mishaps, but some could have been avoided if customers would also do their part - read and acknowledge our TOS and pls. try reading instructions. We do also try our best to solve every technical issue and we're here to assist you if ever you get stuck somewhere with the service but please also do your part as a customer because when you decided on getting our service is when you also decided to work with us. Having a working service is BOTH our company's and YOUR responsibility.
- horror stories about porting numbers: we try our best to work on it w/in hours but it may take at most up to 7 days. We give and ask you of our terms if you do agree. We give you a good deal of information but some customers just want to get things done their way. Effective communication is two way, it can only be achieved if both parties listen and understand. For example, we ask you as a main requirement that a number should still be active w/ the previous service, but some port their numbers though its about to be deactivated on the same day - of course that would cause problems and delay. Some don't provide their correct account numbers and pins - those really cause delays. We tell you that it may take at most up to 7 days but some even call immediately w/in 24 hours after the request has been carried out. Come on people, we communicate w/ your old service provider, we give them info and wait for their response, it's not as if we can immediately snatch your numbers from them because you've asked us to.
- roll over (esp. w/ the all you need plan users) : it has been clearly indicated on our TOS that we don't stack the service days, nor the minutes over. If you happen to experience that they did, we apologize, but it was due to our system's glitch. Though we knew that some minutes did roll over, we didn't erase them even though we had the power to do so. We do understand that it's our fault for having it dragged on for too long, thus creating misunderstandings but please don't be mad if your minutes had been erased after doing your refill.
-- please just do bear with us, while we continue to work on those weak and problematic areas, we hear and understand your concerns and will be working on giving you the best service and best customer service but we also need your cooperation --

love and peace!! :)

Posted by jekha


I APOLOGIZED FOR THE INCONVENIENCE YOU HAVE WITH STRAIGHT TALK. I UNDERSTAND HOW FRUSTRATING IT IS TO YOU TO DEAL WITH THOSE ISSUES. IF YOU ARE HAVING PROBLEM WITH YOUR STRAIGHT TALK ACCOUNT/PHONE YOU CAN ALSO CONTACT THIS NUMBER 1-877-430-2355. I AM A FILIPINO AND IF YOU HAPPEN TO TALK TO FILIPINO CUSTOMER SERVICE REPRESENTATIVE FROM THE PHILIPPINES, I AM SURE THAT WE WILL NOT HANG UP ON YOU. MAYBE IT WILL TAKE A WHILE TO SOLVE YOUR ISSUES BECAUSE WE ARE STILL LEARNING OF THE TOOLS USED TO SOLVE STRAIGHT TALK PHONES/ACCOUNT ISSUES BUT REST ASSURED THAT WE WILL NOT FAIL YOU BY DOING OUR BEST TO RESOLVE YOUR PROBLEM. ALTHOUGH SOME OF US DON'T HAVE THE AMERICAN ACCENT BUT WE ARE HERE TO HELP YOU AND GIVE YOU SMILE AS MUCH AS WE CAN. WE WILL BE VERY HAPPY TO ASSIST YOU ALL. THANK YOU VERY MUCH! GOD BLESS US ALL!!

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