Step 2 Customer Service

User Reviews, Ratings and Comments

Step 2 customer service is ranked #164 out of the 946 companies that have a rating with an overall score of 49.30 out of a possible 200 based upon 8 ratings. This score rates Step 2 customer service and customer support as Disappointing.


7 Negative Comments out of 8 Total Comments is 87.50%.


1 Positive Comment out of 8 Total Comments is 12.50%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Step 2

    Customer Service Scoreboard

    • 49.30 Overall Rating
      (out of 200 possible)
    • 7 negative comments (87.50%)
    • 1 positive comments (12.50%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.0 Issue Resolution
    • 3.8 Reachability
    • 1.0 Cancellation
    • 4.3 Friendliness
    • 4.3 Product Knowledge

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Posted by Anonymous

I recently purchased a step 2 sandbox and the side piece of the plastic just snapped in half now for the money I paid for it that shouldn't have happened I am very upset and dissatisfied

Posted by Ally

Customer service is terrible, they sent me the wrong replacement part and then would take it back plus they wanted me to pay for the new with outrageous shipping. A new steering wheel for a push car would have been $40. Ridiculous.

Posted by Pia

Hi I would like to thank yout for this amazing product. Radio flyer Babies love it. Ans it makes the mom life so much Easier have a Carriege in a bike and it's safe. U can trap the kids in. I would like to send u a picture of how many family enjoy the best product

Posted by Anonymous

Very bad customer service experience. The lady I spoke was suspecting us for the defective item.

Posted by Anonymous

I have a step 2 red wagon purchased just this summer
I'm very disappointed that the wagon did not even last one season
Both front tires are bent in and need to be replaced if that's even a possibility
Hopefully not all your step 2 products are made as cheap as we have purchased a few
Thanks for your time

Posted by Anonymous

Got through right away, but they wanted a FORTUNE for a replacement part--half the price of the item. It is NEW!! So I will return it instead and repurchase it--terrible customer service. I'll buy Little Tikes next time.

Posted by Anonymous

Getting a hold of someone is IMPOSSIBLE!

Add your review!

Posted by Christine

I had the best experience. I spoke with a representative named Christine and she was very prompt and friendly. Ordering replacement parts was quick and easy.

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Check out these popular comparisons of Step 2 customer service versus other companies:

Step 2 vs. Little Tikes
Step 2 vs. Radio Flyer
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