Sprouts Farmers Market Customer Service

User Reviews, Ratings and Comments



Sprouts Farmers Market customer service is ranked #64 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 66.87 out of a possible 200 based upon 12 ratings. This score rates Sprouts Farmers Market customer service and customer support as Disappointing.

NEGATIVE Comments

10 Negative Comments out of 12 Total Comments is 83.33%.

POSITIVE Comments

2 Positive Comments out of 12 Total Comments is 16.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Sprouts Farmers Market

    Customer Service Scoreboard

    • 66.87 Overall Rating
      (out of 200 possible)
    • 10 negative comments (83.33%)
    • 2 positive comments (16.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 8.0 Issue Resolution
    • 3.0 Reachability
    • 5.5 Cancellation
    • 4.0 Friendliness
    • 4.6 Product Knowledge

Add your review!

Posted by Babydol


Made me wait over 30 minutes to get soup. Told me 15 minutes and no one would help me when I asked how much longer. Very rude.

Posted by Anonymous


I love Sprouttttttttttts! Always been made happy if something needed adjusting. I shop here at least 3 times a week.(probably $150.00 and up) I accidentally bought 2 magazines, which turned out to be one and the same.I wanted to exchange one of them for something else.The mag was $4.95. A supervisor, Evelyn, treated me with disdain, and disrespect. I asked to see the manager, Chris. He did resolve the issue, but told me this one time only.(I don't plan to have the same issue again) I did not have my receipt, okay, I understand. But, it is Evelyn that gave me a bad taste in my mouth.I heard the rules, but I think customer retention is extremely important. Big deal, a magazine. I can go elsewhere with my business.

Posted by Sprouts Farmers Market 146


Store 146 was very amazing this young lady Meisha was very sweet and outgoing! There was a girl name Natalie that was being very rude to her and yelling at her in front of me Meisha handled the situation very professional. Someone needs to check that lady Natalie behavior it was very disrespectful. I will let corporate know about this I shop there everyday and was not expecting that behavior

Posted by Anonymous


Why can’t you get a rain check on a shelf item that is on sale but not on the shelf when I was shopping that day? They would not give me a rain check. They checked in the storage area and did not find any of the items.

Posted by Shweta


Hello,

I am a regular customer at sprouts and I buy Strauss milk with glass bottles. I just returned 3 bottles and the girl at the cash register and the store manager, started talking right in front of me that I don't look poor a d so why should I return those bottles. The people behind me in the line at the checkout started supporting me saying that it is good for the environment also. But did I need to get into this kind of a discussion? I deposit $2 extra per bottle that I buy and then also they get to judge people? What kind of customer service is that?

U would like to see some strict action taken against the store manager and the cash counter people who have no right to behave this way.

The location on prospect, San Jose, CA MUST BE CLOSED!

Posted by Anonymous


At June 7th in sprouts PeachtreeCity GA, Deli Department, like to order 2 items as the only customer this time, my waiting time was almost 10 minutes, until they offering me to take my order.The Employee Corry was goofing and talking with his college, instead he should focused on the customer and his job.Result, I have to repeat twice the order, get a higher price charged, and on top a very bed attitude from the employee. Peoples like him need a very good training in customer service and behavior. Better they should not work there, give the store a bed reputation and rate! And also a unhappy upset customer!

Posted by Anonymous


In the meat section, there is a low-hanging dispenser of plastic bags, that extends out into the aisle right where people stand while selecting packages. Anyone over 6 feet is in danger of getting hit by it, and I was looking down (where all the packages are) and walked into it. I was in tremendous pain, with a gash across my temple. I asked for the manager and asked why this thing was in such a dangerous place, and could it be moved somewhere where it wasn't going to injure people. The manager said they couldn't move it, because people needed to get their bags. I consider that an insufficient reason for having it sticking out over the aisle in a place that people are absolutely going to get hurt from it. For me, this is gross negligence.

Posted by d


I made my weekly purchases at Sprouts. I love you guys. However, today, I had an unfortunate experience at check out. The bagger, not mentally disabled, placed 5 glass jars in one recyclable bag that we provided. Not to point out the obvious but placing glass jars against each other to be transported home in a car truck has the potential to be disastrous. Broken glass and spilt contents everywhere. I pointed this out to the bagger in a most polite and kind way because I am not an a hole. However, she just didn't get the big picture. To make matters worse, the cashier Cindy S. upon hearing my comments took our $12.18 Deli turkey item and was physically stuffing it vertically between two of the glass jars. I cannot imagine this is how your cashiers are trained. And to think the baggers take direction from the cashier. Wow!!! 2 train wreaks. This took place at Store: 296 and POS: 004. Transaction: 4698. July 1, 2016 12:08 PM. Just thought you should know what is going on at this store. Please remember happy customers stay loyal and generate new business and customers. Conversely, todays actions are troublesome and I am not a happy camper. Thank you for your time.

Posted by MJ


I shop at Sprouts every week, but thier "responsible sourcing" isn't altogether true. They market Nestle bottled water which should be banned altogether. Nestle is stealing California's scarce water and paying only around $550.00 a year to do it. This is an outrage and should be stopped. Sprouts should not be supporting this ripoff of the state of California and the depletion of our water sources.

Posted by Anonymous


Hello -

I was at the store on Cinco Ranch Boulevard on Sunday and was very disappointed to not find lemon drops. Sprouts was the only store where I could find them and when I asked was told that they were no longer on the order form. I really hope that this can be changed. I realize that this is a minor request but I would really appreciate it if this could be changed. I love the store in Katy and the employees are always very helpful.

Thanks, and I apologize for such a little matter, but it would really like this to be changed.

Karen Clark

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Posted by Anonymous


Shopped at Sprouts at 4345 Corbett Dr Ft Collins, Colorado, Cashier: Jennifer, Store 303, POS 002, Transaction 1465, Friday, October 07, 2017, 11:18 AM.

This cashier short changed me by $2
She shoved the change in my hand and was ready to move on. My bill was $7.65. I paid with a $20 dollar bill and should have received $12.35 change but instead received a $5 bill and 5 $1 bills plus 35 cents. Two dollars short


I wasn't going to say anything but if she is doing this to other customers it is not right!!!!

Posted by Anonymous


I shopped at Sprouts for the last few years; I buy my meat and produce fresh every other day.
Since management has changed for the past few Month, the Stores does not Look clean, on the Meat department, there is not guarantee of freshness, I complaint about the PORK twice, is never fresh, as well as the Fish, seafood.
This happened for the last few months, it's not my Intention so get the new manager in trouble, but It will be nice to have him noticed and fix these issues. The prior manager, which I don't even know his name, He was on the floor at all times, this new one never got a chance to talk to him.
I hard enough to go shop and cook and then throw away the food, because the meat is not fresh

Thank you! For your attention on this matter

There are currently 0 Employee Comments for Sprouts Farmers Market.

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888-577-7688

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