Sonos Customer Service

User Reviews, Ratings and Comments

Sonos customer service is ranked #21 out of the 940 companies that have a rating with an overall score of 94.22 out of a possible 200 based upon 9 ratings. This score rates Sonos customer service and customer support as Acceptable.


7 Negative Comments out of 9 Total Comments is 77.78%.


2 Positive Comments out of 9 Total Comments is 22.22%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Sonos

    Customer Service Scoreboard

    • 94.22 Overall Rating
      (out of 200 possible)
    • 7 negative comments (77.78%)
    • 2 positive comments (22.22%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.5 Issue Resolution
    • 3.3 Reachability
    • 0.0 Cancellation
    • 10.0 Friendliness
    • 10.0 Product Knowledge

Add your review!

Posted by Anonymous

I have been trying to get some information from your customer service with no avail. I have been having issues with Pandora and Sonos for over a month. I keep getting told we are working on the issue. I subscribe to Pandora and spent a lot of money on a home Sonos system. I was told some one from management would call me today but yet got an email instead. If I had know this is how I would be treated as a customer I would not have bought the system.

Posted by Scon

Says they're open on Saturday 11 to 4 but when I call the recording says they're closed ! Not impressed !

Posted by 1000.543h

Been on hold for 1 hour and 45 minutes. Worst customer experience of all time... And for a product that, on three different routers, I have not been able to get to work!

Posted by Anonymous

I'm trying to reach Sonos customer services on the line for over 43 mins there anyone there !!!

Posted by Anonymous

Complete lack of customer service. Absolutely nothing by land line or email. What is the matter with you people. Real company or sham.

Posted by Jv

When you have a product with as many problems as this has, you should have customer support available on weekends.

Posted by Burt Zempsky

I have contacted customer service because when I click on SONOS I receive a message that my system can not be found.
The first rep had me do things that wiped out my telephone and television service but did not solve the problem.
The second rep had me do a lot of things but did not solve the problem.
I like SONOS when it works but think I should be able to return it for full credit if it will not work.

Add your review!

Posted by Vicky

I love this system! I can enjoy my music all over the house or my office just the way I like...I was nervous dealing with this company at first but their customer service turned out to be one of the best I ever experienced.

Posted by simonCheshire

I am very, very pleased to announce my thanks to Sonos customer Services for turning a nightmare into a pleasure. I was contacted directly and swiftly to reset my system. The Technical support was swift, friendly and thorough. If I ever have another problem I will contact Sonos directly safe in the knowledge that I am a valued customer.
I sympathise with Sonos when customers like me are let down by terrible service through their dealers.
Sonos rocks!
Absolute Sonos, 37 The Avenue, London NW67NR are a disgrace!! Give them a wide berth and contact sonos directly.

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Sonos Manuals
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