Snapper Customer Service

User Reviews, Ratings and Comments



Snapper customer service is ranked #218 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.80 out of a possible 200 based upon 5 ratings. This score rates Snapper customer service and customer support as Disappointing.

NEGATIVE Comments

4 Negative Comments out of 5 Total Comments is 80.00%.

POSITIVE Comments

1 Positive Comment out of 5 Total Comments is 20.00%.

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Disappointing Overall Customer Service Rating

  • Snapper

    Customer Service Scoreboard

    • 44.80 Overall Rating
      (out of 200 possible)
    • 4 negative comments (80.00%)
    • 1 positive comments (20.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.7 Reachability
    • 1.0 Cancellation
    • 4.7 Friendliness
    • 3.0 Product Knowledge

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Posted by Kevin


I purchased a lawn mower which was put together incorrectly. It is documented in your system of spoken to two different Representatives. On 226 I spoke to a Chris spent a half an hour on the phone with him. At the end of the conversation I asked for something to be done about this inconvenience he said he would escalate it to headquarters. I spoke to another lady on 2/29 for around 45 minutes. She at first said they would not send it up to headquarters and then it would not compensate me in any manner for any inconveniences on their behalf. Not only was this a great disappointment on my first new lawn mower purchase. Not only was the lawnmower assembled incorrectly this issue was a great safety concern to me and any other person around me as well as damaging my lawn and the lawnmower itself. Snapper Field at quality control and I'm wondering what's going to be done about it. Consider all parties lucky that I had knowledge of lawn mowers and knew this was not assembled properly. This is absurd I hope to be hearing from somebody from corporate February 29th 1 p.m. eastern time. A sense of urgency as well

Posted by Corporate Watchdog


ANY battery powered equipment that has Snapper's name on it is NOT a product of Snapper, it is a product of Green Works/Global, Snapper's name is just on it. You contact Snapper concerning ANY question about ANY of their battery operated equipment they have NO answers and will tell you to contact Green Works/Global. Now, on to the "warranty" of their (Snapper/Green Work/Global) battery operated equipment....I spoke with them concerning if/when my brand new, box not even opened yet, $200.00 ST60V weed eater needed serviced where do I take it. Ready for this, part 1? No where. You call them, Green Works/Global, explain what is happening to your product, they determine what MAY/MIGHT be the problem and IF covered under warranty, they will mail you the part. Ready for this, part 2? YOU are responsible for having the (possible) needed part replaced. You can do it yourself or pay someone to do it for you. IF you do it yourself and YOU are not a certified Snapper/Green Works/Global mechanic, you void all warranties. If YOU take it to someone certified in changing the (possible) defective part with the new part, YOU pay for it out of YOUR pocket. So, God bless America, corporate America has now changed what a warranty is. No longer does it benefit the consumer, it benefits the company. YOU get a free part, BUT, YOU are responsible for replacing that part. WOW!!

Posted by Anonymous


I bought a snapper a year ago. I was thinking it would be great because of the service I assumed to get. My mower deck would not adjust to the correct height. My dealer say a lever had to be ordered and has been placed on back order. My mower has been in the shop for over two weeks. I am very dissatisfied with my snapper.

Posted by Anonymous


I bought a Snapper self propeled mower because I thought it wqs a quality product. I had my parents Snapper that is over 25 years old and works and runs perfectly. The new one i bought is a piece of junk. I have mowed 8 times with it and have difficulty starting it, the self propelled belt came off, amd the rear wheel broke off. I would not recoment this piece of junk to anyone

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Posted by JQ


Very helpful!! Thank you for helping properly id an older snapper snow thrower and id parts needed.

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800-935-2967

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Snapper Manuals
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