Smart and Final Customer Service

User Reviews, Ratings and Comments

Smart and Final customer service is ranked #219 out of the 946 companies that have a rating with an overall score of 44.76 out of a possible 200 based upon 17 ratings. This score rates Smart and Final customer service and customer support as Disappointing.


15 Negative Comments out of 17 Total Comments is 88.24%.


2 Positive Comments out of 17 Total Comments is 11.76%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Smart and Final

    Customer Service Scoreboard

    • 44.76 Overall Rating
      (out of 200 possible)
    • 15 negative comments (88.24%)
    • 2 positive comments (11.76%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.1 Reachability
    • 5.2 Cancellation
    • 3.3 Friendliness
    • 3.9 Product Knowledge

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Posted by Anonymous

OK, so your AD comes out on Wed, it is now Sat, and only 5pm. I have been to two of your stores and could not find any of YOUR ADVERTISED 40oz Bar-S Polish sausages, or any of the selected varieties. What kind of Shxx is that? YOU!! advertised the product, not me, and your stores here in PHX AZ are not close together. I am very pissed off, I would have to be, in order to take the time to send you this message. Tell your employees not to tell a pissed off customer "to have a nice day" it is the employees way of saying go Fxxx yourself, and it does not resolve the situation. Because of what transpired in YOUR store, I will never shop, or spend my money, in any of your stores again. YOUR incompetence and that of your ordering manager is overwhelming, with a response of "well people are buying them", of course they are buying them that's why they go there, and telling me that there might be a truck tomorrow does not help me today. If you think that you are the only store in Arizona you could not be farther from the truth. Anytime I get a future ad in my mailbox, from your store, it will be used to wipe my Axx, it may be a little rough, but it will be well worth it, because that's what I think of your company, your assistant manager, and your cashiers. I would suggest that you change your name to and Final", because Smart & Final does not apply. Hopefully you will go out of business, and I wont have to be reminded of the crappy business practices that you provide.

Posted by Tabitha Tabren

Do you guys drug test or give alcohol test for your associates! If not you should start I am furious with a cashier of Amber at the Chula Vista store. She is not friendly she kept limited conversation I guess it was so you couldn't smell the alcohol on her breathe. Not only that but she was sweating bullets it wasn't even that hot in the store. That is definitely a sign of a meth user,it is so sad the service you get especially with spending your hard earned money. Besides this comment I want to give a special thank you to Moises for helping me with his product knowledge and helping me to my car. Now he knows how to treat a customer,this is the smart and final on main Street in Chula Vista

Posted by Gail Thomas

I am truly disturbed by the service I received from a smart and final in Chula Vista. The cashier was amber she was very very rude,my elderly grandmother is handicap and she drools amber made a comment stating I should get her a bib. I demanded a manager and she laughed right in my face. I told her she doesn't deserve to work at this store if you treat people like this she said yeah yeah whatever you and your big baby should go home now. I will never ever shop there again if she is working there!

Posted by Anonymous

As an associate I would like to know how to reach the earnings statement log to use the application. So I can make a copy of pay stub for the month of april. Will need this statement for insurance papers

Posted by Debbie

Hello smart and final is a great grocery store and I've been shopping at S&f overall the past years in different locations. There's a Smart & Final located in Roseville square, Roseville CA and today the cashier Tanya! was very rude to me and my mom. We had a question on a price of a cereal from the promotions of the week and she was shaking her head like if we were dumb and showing us the grocery news letter of the promotions to our face. Just her attitude she gave us was awful and we shop there twice a week.Came into the store in a good mood and left mad and angry after her horrible customer services.

Posted by Store shopper

Smart & Final: List

Has bad product placement on stocking shelfs every morning or day as to many shelf's left empty.

Has many homeless people living in cars, RV's parking lots as I see when I go there. And the stores in Venice, West LA are dirty inside

Prices are only getting higher at the stores and at many stores not good customer service.

The stories lose money as I am starting to shop elsewhere as I am sure other people are also.

Posted by ?

Hello, I hope this message gets to the right people. I shop at the Santa Maria store, I went there yesterday and I had a bad experience, the checker did not greet or even took a second to look at me at all. I asked questions, her answer I donât know. She didnât say thank you, nor attempted to help with bagging. Unless your policy is to be rude to costumer she shouldnât be in contact to such. I donât knew if I will be coming back to shop here sorry.

Posted by Anonymous

I have had a series of negative experiences at the Smart and Final locate in Gardena. The lines are ALWAYS unusually long because there is typically only One register open. Today, I observed two employees standing in he aisle talking as there were at least 10 customers waiting in line at the only open register. The manager, Victor was nowhere to be found. This is the third time I complained about this same issue, but there has been no resolution!!

Posted by Bossydawn

I love San Fernando Smart and Final on Glenoks. I believe your Management has changed. Just visited there. Lines were 6 deep, 3 check stands open. Had to walk out. Always Out of Stocks. Sad to say I now have go to Food 4 Less. My time valuable. I can't wait in long lines. Or keep coming back for Out of Stocks. This place started out great, now went down hill.

Posted by drea90

I usually shop here and have a pleasant experience but the other day I had the rudest cashier ever!!! She wasn't friendly didn't bag my groceries and continue to give dirty looks. I never complain but that was uncalled for and demening. I refuse to return to the store if she continues to work there.

Posted by kyeung

The only way to get a hold with the credit department is leave a message or email? Are we back to stone age? No live person to answer phone calls, no online chat customer service!!??
a Mom and pop shop can do better this. seriously.

Posted by Anonymous

I was a regular customer . Live in Montebello California. Today I went grocery shopping . I was at the check counter .the young lady checking my items let me know that gift cards could only be purchased credit card . I don't know when this started but as of today I do not shop at Smart and final .last year Walmart tried the same thing . I no longer have a wall mart credit card

Posted by Anonymous

This store has the worst management, one cashier for the whole store? Le line goes around all the store, nobody around to offer any help!!!! Waiting for 20 min.!!!

Posted by consumer

This is the 3rd time I went to purchase a advertised sale item and they were out of stock. AND they will not issue a rain check, the manager stated that they do not issue rain checks, well then why advertise sale items? Or perhaps smart and final shoudl also advertise no rain checks if product is sold out. I have better things to do with my time and there are many other retail stores I can shop at and that is exactly what I will do. No more smart and final for me.

Posted by Anonymous

I bought the First Street skin-on, bone-in chicken thighs for a group of 14 men. I read the information area that stated one thigh per serving, servings about 9. When I opened the bags to cook the thighs, I found 6 in one bag and 5 in the second, a total of 11. I do not see that this total equates to one thigh per person and nine servings. I am 7 thighs short per the information panel and I am 3 short per my need for 14 thighs, at a minimum. This is false consumer information and should be corrected on the bag. This is your store product and your responsibility to correct this information. I am now leaving to make another market run for the missing thighs in the order!

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Posted by Betty

I have had nothing but good experiences at Smart and Final Stores. I have shopped at several over the years, and have always left with a smile and good wishes by the clerks.
Thank you for sending the good wishes for our family for this Holiday season, I wish the same for your Smart and Final family as well Thank you

Posted by JS

I shop at Smart & Final often, usually on Monterey Rd, San Jose.
I received coupons on line. One coupon for Coca Cola, buy 4 12pk for $10.00. The cashier had a problem scanning the coupon. The store manager was called after a lengthy time, the manager took care of the problem.
I let the manager know I had another coupon so please not to go to far. The next coupon was $10.00 off a $40.00 purchase. Once again there was a problem with the coupon, it would not scan. The manager once again tried several times but it didn't scan! The manager worked it differently to my satisfaction.
PLEASE tell me, how do we make the on-line coupons work. The coupons are great, if they work correctly.

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Company News
Smart and Final Extra! opens its doors in Azusa
... Special Sections Readers Choice. How To Advertise. Place a Classified Ad Media Kit Advertising Inquiry. How to Find Us on Other Platforms. Mobile Apps Newsletter Signup e-Edition Breaking News Alerts Site Map RSS. customer service ...
New IPO Smart And Final Leading Discount Retailers
New issue Smart & Final Stores (NYSE:SFS) is hovering near a 15.09 buy point from an IPO base. The stock initially cleared the buy point on Nov. 7 but has been unable to gain much traction since then. The company is part of an improving industry group.