SkyWest Airlines Customer Service

User Reviews, Ratings and Comments

SkyWest Airlines customer service is ranked #11 out of the 939 companies that have a rating with an overall score of 118.25 out of a possible 200 based upon 6 ratings. This score rates SkyWest Airlines customer service and customer support as Acceptable.


3 Negative Comments out of 6 Total Comments is 50.00%.


3 Positive Comments out of 6 Total Comments is 50.00%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • SkyWest Airlines

    Customer Service Scoreboard

    • 118.25 Overall Rating
      (out of 200 possible)
    • 3 negative comments (50.00%)
    • 3 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.5 Issue Resolution
    • 4.5 Reachability
    • 0.0 Cancellation
    • 7.3 Friendliness
    • 10.0 Product Knowledge

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Posted by Karin Thompson

I flew on SkyWest into Denver, CO on 2-26-13. We arrived in a snow storm and we were deplaned on an open air ramp without stairs. The ramp was icy and snowy at the bottom and I fell, injuring my left knee (torn meniscus) and my right hip. I was in enough discomfort that I did not make it to my niece's funeral in Columbus, OH where I was headed; instead I went home. I have been trying to get just some very basic help with medical bills including just partial support on hip replacement that I had last month. Allianz Insurance which is SkyWest Insurance has been unfriendly, slow, unhelpful entirely. I have been waiting since March to get some resolution and hope this can happen without suing which will cost everyone more time, money and aggravation. I am a 62 year old therapist, working in private, non-profits for 40 years. I am not a person who takes advantage of others and don't like it in return. Help!

Posted by Anonymous

I am writing to express my surprise and frustration regarding the awful experience I had on a SkyWest flight in Denver, CO on 2-26-13. This flight took off in Eugene, Oregon and landed in Denver, CO during a snow storm. Rather than deplaning passengers with the "tubes" that are typically used, we were deplaned on an open air ramp with no stairs. The ramp was icy toward the bottom and I fell. I have a torn meniscus in my left knee and am having surgery to replace my right hip on 7-22. My surgeon's letter confirms clearly that the meniscus tear is new and clearly related to the fall. He goes on to say that my hip replacement is in part related to the fall as it was not symptomatic prior to the fall. I have been in contact with Noreen Brogan at Allianz Insurance for months. She is unhelpful and frankly, I think has absolutely no interest in providing a fair resolution to this. I am asking if you can assist in some way as I deserve a timely response. You can contact me at work at or at home at I will be having surgery on 7-22-13 and at home for a couple of weeks for recovery. If I am unable to come to a reasonable resolution by being honest and fair, I will simply talk with an attorney and almost certainly win more than I would ask for to cover bills. Thank you, Karin Thompson

Posted by Anonymous

this is terrible. where is the 800 number for flights?

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Posted by Anonymous

Had an excellent flight from Salt Lake to Palm Springs (flight #4843) on November 26th primarily because of Javier, an outstanding flight attendant. He handled a variety of passenger issues (e.g. Person who was traveling with 4 children had made her own reservation in the emergency row. He relocated her with no issue). He is patient, positive and always has a smile on his face. That's rare these days.
Javier is one of the best flight attendants we have met in over 40 years of flying on Delta.
Steve and Janet Korach

Posted by Anonymous

To Whom It may Concern:
You have an exceptional employee working in Eugene Oregon by the name of Britney Rowe. We were there August 6 unable to fly to San Francisco due to a fire. We were checked in and bags ready for United. Our son Peter Ramseier listed us to go to Salt Lake City on Delta. Britney got our luggage and retagged it to go on The Delta Flight. This was very kind of her for doing that for us and going above and beyond the call of duty. Please give her our heartfelt thanks. Actually our destination was San Diego.
Sincerely Janice and Pierre Ramseier.

Posted by judd

on 6/28/12 encountered an employee named Gary Quimby 39074 on our flight from Spokane, to s.l.c. ut. he was a ramp agent who helped us with our seat reservations, who was beyond helpful in our distress, he handled the situation very pleasently,courtesly,and made us completly at ease. He certainly made our experience with skywest a positive one,if every person was that professional.the world would be better off! Thanks,George and Judy Myers(flight 4646) P,S our flight attendant reserched his name & employee number so we could comment on him!

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Company News
SkyWest Airlines names new VP customer service
SkyWest, Inc. (NASDAQ: SKYW) subsidiary SkyWest Airlines said it has promoted Steve Black to vice president — customer service effective Nov. 17. Black will succeed Jim Boyd, who will retire after 33 years with the airline. Black will report to Mike ...
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