Simple Bank Customer Service

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4 Negative Comments out of 4 Total Comments is 100.00%.


0 Positive Comments out of 4 Total Comments is 0.00%.

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  • Simple Bank

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 4 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.3 Reachability
    • 1.0 Cancellation
    • 2.8 Friendliness
    • 1.0 Product Knowledge

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Posted by Anonymous

My account was canceled .I wasn’t informed about what would happen to my funds in the account. I have called several times over the past 3 weeks. I have difficulty seeing because of glaucoma. I tried to explain this to your customer service . I have had many answers all were completely different at each call. I need the money that was in my account. It may not be much but it was mine. It has been several weeks now I did manage to contact one agent who took my current information down so that I could receive the money in my account . The address 525 s. Fifth street Midlothian Tx 75065. The last time I did manage to contact customer service they told me since I was no longer a customer that they had to discontinue this call. If you cat talk with customer service who am I to call about this issue? The money on that card was for my medicine. Who should I speak with?

Posted by JOSE

My name is jose abreu a few months aprox 9 months ago i opend a ( simple ) bank acount a 3 partY bank from BBVA COMPASS BANK, about 3 weeks ago after 9 months of being there client, they freez my acount stating that they cant verefied me,, watttt after 9 months, well they askd me for( driveres license ) social security card ) proof of adress, i sent them all they askd and still a month later i cant acess my funds, know they are asking me for a linkd acount that i liknd wich is a pay card from my UBER job, i only have 2 weeks working there and they are asking me for a 3 months pdf statements, its not posible to get that i contact gobank and askd if i can get them statements and they told me its inposible if i only have 2 weeks with them, and that i start printing after 3 billing sicle,so know am stuck i even gave ( simplebank ) copies if all i govermet id and even copies of other credit cards in my name, i know am taking a risk giving so much personal information but am desparate i need my money,,i need help does any one knows of a good atorney ?
Desired Resolution: Other (requires explanation)
Desired Outcome

Posted by simplebanksucks

Simple should not get away with holding your money!

This online bank will hold your money if you try to withdraw funds. I have had problems with this bank and all they tell me is to wait because they are reviewing my account. Here is a link to file a complaint with the FDIC that will look into their banking services that keep funds from depositors. Just follow this link and fill out the forms to complain about Simple Online bank.
Simple Bank is FDIC Insured!!!!!
Don't let this bank push you around and make money in interest off your money, complain NOW!
The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects the funds depositors place in banks and savings associations. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC was established in 1933, no depositor has lost a penny of FDIC-insured funds.
FDIC insurance covers all deposit accounts, including:
Checking accounts
Savings accounts
Money market deposit accounts
Certificates of deposit
FDIC insurance does not cover other financial products and services that banks may offer, such as stocks, bonds, mutual funds, life insurance policies, annuities or securities.
The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.

Posted by bacastephanie313

This bank has been a nightmare once I received my simple debit card in the mail after waiting almost 3weeks when I called to activate it they put a block on my card I had added funds into my account when I opened my account and they refuse to take the block off because they want access to my external account which I refuse to give them it's none of their business to top it off when I asked me o so ak t a supervisor or manager the girlinfoened me they had no such thing c how would I feel comfortable Guv by them access them access To my external account.

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