Shopko Customer Service

User Reviews, Ratings and Comments



Shopko customer service is ranked #752 out of the 947 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.09 out of a possible 200 based upon 22 ratings. This score rates Shopko customer service and customer support as Terrible.

NEGATIVE Comments

20 Negative Comments out of 22 Total Comments is 90.91%.

POSITIVE Comments

2 Positive Comments out of 22 Total Comments is 9.09%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Shopko

    Customer Service Scoreboard

    • 24.09 Overall Rating
      (out of 200 possible)
    • 20 negative comments (90.91%)
    • 2 positive comments (9.09%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.5 Reachability
    • 1.0 Cancellation
    • 2.0 Friendliness
    • 2.0 Product Knowledge

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Posted by Anonymous


I received a gift (without a gift receipt) of clothing that I did not want. I was able to determine that the item came from Shopko so I attempted to return it to them. The key word here is attempted because the situation did not go well.
I approached the customer service desk and politely told the woman that I would like to return this item because it didn't fit right. I told her that it had been a gift and I did not have a reciept. She asked if I had a Shopko savings card and I said that I did but she wouldn't find the it under me because it had been a gift. Then she asked if the person who gave it to me had a savings card. I said I had no idea. Then she asked me for their phone number. I told her I did not have it with me (which I didn't but even if I did I would not give out someone else's information without their permission). Then she said well there was nothing she could do. I asked if she could give me an in store credit even if it was for the lowest price and she said no! I confirmed that they were unwilling to work with me and was told that if I could not provide the receipt, the credit card used to purchase it, the persons who bought its phone number or Shopko savings card number there was nothing she could do. I asked what if the person doesn't have a Shopko savings card and they paid cash. She said that if a person can not produce one of the previous mentioned items, then Shopko will not take and item back - period!!!
So, I guess Shopko doesn't believe that cash is ever used anymore, that everyone provides a receipt when they give someone a gift, and that everyone has a Shopko in their hometown and loves it so much that they can't live without a savings card. By the way, I looked at a Shopko receipt that I have from one of my past purchases and there is no information what so ever regarding their return policy. Kind of narrow minded and egotistical thinking as far as I'm concerned. I will now go out of my way to make sure I never give Shopko any of my business and I will make sure friends, family and co-workers are aware of Shopko philosophy.

Posted by Bonoshree


3rd class product compare to price..
Please never buy any products from this site

Posted by Anonymous


I m not satisfied with quality of the products...I want return the product...

Posted by Anonymous


There is a sign that clearly states you can get cash back for a debit purchase with receipt yet I went into the Neenah WI location and they would not refund without my card..... I explained I do not have the card anymore and they pretty much told me there was nothing they could do didn't even offer to resolve it with a store credit or anything even with a valid receipt and the can clearly see box was never opened. Asked to speak to a manager and the guy that came up front had no name tag nothing didn't introduce himself as a manager but also said there is nothing he could do without the debit card. Very rude and unprofessional.

Posted by Anonymous


Going in one day and being told one thing and something totally different another day is Unacceptable business practice Shopko. First day: "yes, you can exchange this, you'll just have to exchange it right now because with no recipe you can't get store credit." Fair enough policy, no complaints. I didn't have time to shop that day so they said no problem, just bring it back when I had time. Then when I do come back, I am then told "Nope, nothing we can do, you can't exchange it at all." I came with a list I planned to buy for the holidays, but walked out giving you none of my money. And I will continue to give our business to your competitors who can actually run their businesses with any kind of intelligence.

Posted by Hate bad CS


I can't think of a single reason as to why someone would still shop here

Posted by Return this


Not even allowing exchanges for the same item only in a different size? Get a grip Shopko. NO RETURNS =NO CUSTOMERS
I don't foresee you lasting much longer and won't be sad to see you go !

Posted by Anonymous


i want to return the goods please advise the policy

Posted by karunagaran


want to return order reference no. of Samsung power bank 25000 mah, charger and headphone. Because the dealzkart send me duplicate products and also power bank not working properly. They was not actual product that show in images.. The charger send me samsung but in images show the mi charger and data cable of power bank not working.. So i want to return this products and give my money back

Reply

Posted by ashleem8


We love the table we got, minus the dents and scratches that are on it. We will be headed to Shopko today to get a new table, and are hoping this one is in good condition.

Posted by Anonymous


I was overcharged on my debit card 12/15/2016.My purchase was $12.58.a do $62.58 was charged to my checking account.I want a refund now.

Posted by Anonymous


Larned,Ks
Great place to visit! Great Historical sites.
But if you stop in @Shopko, pick and choose who you speak to! DO NOT talk to the "store" Manager. She's got a horrible attitude, and apparently the employees know it too! They kept apologizing for her!
I spoke to her previous to checking out and her attitude was unbelievable! Went to check out,and the Register acted up. When Manager was called up to fix it, OMG! it was her.
Horrible attitude, didn't fix it! and Ordered (did not instruct) the cashier to move to other Register.
She then walked away,muttering under her breath!

Posted by deb


very upset returned a bracelet to a vendor of shopko been promised more than twice my refund is on its way back to my debit card still 3 weeks later no money customer service sucks was an avid buyer at shopko not anymore very very sad dont know where to go from here to get money back

Posted by Pjseugene


Our Shopko in Eugene never takes returns without a receipt. Even if you point out the product on their shelves. I stopped shopping at Shopko because of this. There is a Costco across the street. They will take returns without a receipt. Maybe that is why they are a much more successful company.

Posted by M-A


I had a very good experience with Shopko returns. We bought a microwave in the store, but when we got home it was too big. I couldn't find the receipt, but when we returned to the store to get a refund, they looked up our purchase (was made with a credit card) and without problems put the refund back on that credit card. Very happy with that!

Posted by Sarah


Not only myself but my 13yr old is extremely upset with shopko in russell ks...my mother got bras for a xnas gift for my daughter and they didn't fit..we do not have the receipt but onky wanted to get the right size..we even wanted to keep the same brand and they woukd NOT help us in any way..we didn't want cash or anything..just the right size and they wouldn't help. We took the bras up to register and tried bras on for 30 mins and when got the right size they said they couldn't do it because we didn't have the receipt. .come on!!! It is xmas for goodness sakes! Its not like we asking for cash back..just the right size! Which u had on the shelf! Where's the customer service?!?!?

Posted by Anonymous


i am not happy i payed cash for a purchase and wen i had to return it they gave me a gift card instead of cash and i had the reciept and i only had it for three days.

Posted by Anonymous


i am not happy i bought a purchase with cash and they would not give me my cash back wen i needed to return it they gave me a gift card and i had the reciept.

Posted by chemfan8


I was issued a gift card for purchasing "qualifying" items at Shopko, in Albert Lea, MN. I had the gift card receipt that verified that there was a $10 credit on the gift card. After the sales clerk scratched off material from the back of the card to reveal a code, I was told that the gift card would not be honored, and to come back later in the day when a manager would be available to talk to. I came back later that day. The manager, I spoke with, refused to honor the gift card, explaining that it required some sort of special authorization code???? When I paid for my entire purchases in cash, the sales clerk demanded my zip code, to complete the sale. After refusing her request, I walked out of the store, with Shopko owing me change from my purchase.

Posted by Gail


We bought a mini refrig that did not freeze the freezer section. When we took it for exchange-they told us that we could have rewired it....? Then, they discussed if anyone already knew about the exchange yet? We told them we talked to Jennifer and they discussed that notion. Then, they gave us a lecture about having a receipt...we had the receipt, but she felt we needed to know what would have happened if we didn't...? Then, the tax went up over the new year so they charged us 38 cents....yes, we had to pay 38 cents to do an exchange on a defective item-to get the same thing but one that worked.? We then took it home to see that someone from there had done damage to the box with a fork lift prong and we have to take it back now-but I am getting a refund. I am done with them.

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Posted by Poornima urs


I am not satisfied with the saree

Posted by Chugsnniki


Shopko on Military in Green Bay is a pleasure to work with. They are very understanding- if you have a defective item to exchange they have called other stores if they are out to help. If you don't have a receipt they will do an exchange or try looking it up via your Shopko card or debit/credit. Awesome customer service!!!

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800-791-7333

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