Sharp Customer Service

User Reviews, Ratings and Comments



Sharp customer service is ranked #467 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.53 out of a possible 200 based upon 221 ratings. This score rates Sharp customer service and customer support as Disappointing.

NEGATIVE Comments

207 Negative Comments out of 221 Total Comments is 93.67%.

POSITIVE Comments

14 Positive Comments out of 221 Total Comments is 6.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Sharp

    Customer Service Scoreboard

    • 32.53 Overall Rating
      (out of 200 possible)
    • 207 negative comments (93.67%)
    • 14 positive comments (6.33%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.1 Reachability
    • 1.5 Cancellation
    • 3.6 Friendliness
    • 2.8 Product Knowledge

Add your review!

Posted by sharpuhdtv4k


I just bought a sharp uhdtv4k its useless I recommend "don't buy one" its very slow starting up and all the apps are in Belgium there's no British apps apart from BBC 1,2,3 there is no channels such as channel4, 5 or3 I've tryed to download these but with very frustrating events

Posted by Anonymous


You guys have to get english speaking people for your customer service lines. I just spent 50 minutes on what should have been a 10 minute call. I must have repeated my address, phone number and email address about 10 times each. The person had no idea what a I was saying. I don't even know if the wrote down the correct information.

I am not going to buy any Sharp products in the future because of your customer service.

Posted by cibrian2


my son bought a washer/dryer it broke down 2 months after buying it sharp sent repair man out twice and man turned around and said its unrepairable 2 weeks later still waiting for head office to contact him phoned 6 times everytime he is told someone will ring back but not once have they rung poor customer service also women on phone seems to know zero about the policy of the company she works for

Posted by Anonymous


I brought sharp vacuum cleaner from Dubai .now I am in India Kerala.I call your customer care executive and they told me your company don't have service center in India for vacuum cleaner...What I can do with this..throw it away??

Posted by Irate customer


We have a Sharp fridge. It stopped being cold. Called our normal electrician that same night and was told now the repair must go through Sharp Malaysia. Immediately called hotline, no answer. And this Sharp hotline is following office hours and work week. So our fridge is not working over the weekend and upon calling on Mon, we are told that a technician will call within 2 days. The irony is, an independent electrician answers our call even at night and could have repaired the fridge. But with Sharp's control over technical repairs, we have to wait days to report the problem and days to get setvice.
SO WHAT ARE WE GOING TO DO WITH ALL THE FOODSTUFF IN THE FRIDGE THAT REQUIRES REFRIGERATION UNTIL SHARP PERSONNEL DEIGNS IT WITHIN THEIR SCHEDULE TO ARRANGE AN APPOINTMENT (this means it may be several days later if we can't get an immediate appointment)

I dont consider this good customer support.

Posted by Anonymous


Will never buy another sharp product.bought TV end of April 2016 and on sept 28th 2017 it went black never came back on.Called sharp and best buy no help at all.

Posted by Unhappy buyer


I have been trying unsuccessfully to get my Sharp microwave replaced/repaired but after sending it away three times it is still not working properly.
The appliance is less than 2 years old but, unlike other companies who offer a 2 year guarantee for microwaves, Sharp only offer 1 year. They don't respond to my emails or complaints and I am at a loss about what to do next.
Will never buy sharp appliance again.

Posted by anne


Teck seemed not to have heard of this problem..when I looked on reviews there was a carbon copy of my problem. She was to connect me to customer relations?? But it took too long to connect. I had prior appointment and will call again tomorrow to try to resolve problem to my satisfaction.

Posted by Anonymous


I recently bought a Sharp microwave oven and find it unsatisfactory in many ways. The readout is hard to see. You have to punch down from full power instead of directly putting in the level you want. The turntable rotator is flimsy, won't stay in place and so food often is not rotating. The light does not come on when the door is open and so you have no light in there when cleaning it. Also, there is no setting for warming baked goods. Considering these issues, I would say your engineers need to go back to the drawing board.

Posted by UPSET


I don't mean to sound rude "BUT" The model & serial numbers are on the back of the TV - It is mounted. My husband & I am disabled & my husband is a disabled Veteran. We can not remove that TV to get the model or Serial number.
This procedure you keep requiring is really getting annoying. This is the second time for the same TV. We bought the TV brand new - It wasn't even a year old yet & it went out on us. I sent everything you required of me. We had to go out & purchase another TV until we got this replacement from you. I never even looked at the paperwork or I would have been really irate with Sharp TV. When it arrived it was mounted again. I now see that they sent me a refurbished TV to replace my new TV.
Now we are having trouble again the this TV - you have the pictures of what the TV is doing now.
I know we have a file with you with different case numbers. You need to look at all the paper work you have for me. You should have the model & serial number because you sent it to us as a replacement for the new one. In less than 1.5 years two (2) TV's have gone out on us. What is the problem with Sharp????? Not only did it inconvenience us & we had to get another TV until this one came back & now we are having to do it all over again.
I'm sorry but, this is very upsetting to us.
I need to have this rectified by Sharp TV. This is not the way to handle customers that buy your products.

Thank you,

Sending information that you should have on file & be able to rectify this situation for us.

Posted by UPSET


I don't mean to sound rude "BUT" The model & serial numbers are on the back of the TV - It is mounted. My husband & I am disabled & my husband is a disabled Veteran. We can not remove that TV to get the model or Serial number.




This procedure you keep requiring is really getting annoying. This is the second time for the same TV. We bought the TV brand new - It wasn't even a year old yet & it went out on us. I sent everything you required of me. We had to go out & purchase another TV until we got this replacement from you. I never even looked at the paperwork or I would have been really irate with Sharp TV. When it arrived it was mounted again. I now see that they sent me a refurbished TV to replace my new TV.




Now we are having trouble again the this TV - you have the pictures of what the TV is doing now.




I know we have a file with you with different case numbers. You need to look at all the paper work you have for me. You should have the model & serial number because you sent it to us as a replacement for the new one. In less than 1.5 years two (2) TV's have gone out on us. What is the problem with Sharp????? Not only did it inconvenience us & we had to get another TV until this one came back & now we are having to do it all over again.




I'm sorry but, this is very upsetting to us.

I need to have this rectified by Sharp TV. This is not the way to handle customers that buy your products

Posted by DCB


We bought a Sharp dishwasher after excellent service on a micro wave. The dishwasher broke down after 2 months, we waited 10 days for a repair man - then over 4 more weeks for the repair engineer from North West Appliances to come and fix - but he couldn't fix despite changing the water flow meter and ciruit board. We have been given so many broken promises by Sharp that we would hear back - only once did they ring to say the engineer had the parts - but we had to wait another 3 weeks for him, and then no fix!

Sharp response is dismal, I have little confidence in the firm and would advise against their products on our experience.

Posted by Anonymous


i own a sharp wshing maching and have been trying its repair for last 4 months.. registered by complaint several times as was told everytime that its not registered earlier..Spoke to Mr Varun De and a lady officer Vaisakhi Seth in Kolkata branch on respectively on various occassions but to no avail. my last two complaint numbers are but when spoke today to kolkata on, again i was told that there is no complaint. i am actually surprised as to how the complaint gets settled without being actually settled on ground. ...with regards

Posted by Anonymous


I purchased Sharp tv and the main board went out. They informed me that I should deal with Best Buy the costumer service dept is not helpful in getting any receipts for purchase said they had thousands to go threw and I tried three different times traveling about 75 miles each time to get the problem fixed I have found my receipt but I have no email address in which to send it

Posted by rajesh


Just want to know from sharp The reason for for not repairing these air purifiers.... ( dated 19 Dec 2017)....

every day, I call customer care and result BIG ZERO.....

Posted by rajesh


request no. 2026422 dated 19 Dec 2017 for repair of 03 no. sharp Air purifier is still pending. Services are extremely poor and technician are not competent....Horrible..

can some one help me for the repair of these air purifiers?? I feel --- I have done a blunder by purchasing Sharp product ..thanks

Posted by Anonymous


Hi
I live in Rüsselsheim Germany
I bought a Sharp Tv but i can not connect The tv with WIFI
I have tried Many times but it does not work
Please send a Person to solve this Problem
Thanks
Address:BensheimerstraÃe 70 a rüsselsheim

Posted by eileen


I had bought a Sharp Chest Freezer Model : SJC303. It started broken after one and half year.
I had send it to repair, but they said it has internal leaking, cannot repair. I need your Sharp company give me reason why?? Can't trusted Brand! Worst !

Posted by Peter


In February 2016, I purchased a Sharp Refrigerator-Freezer (Model: SJ-XP580G-SL), and in October 2016, I discovered that the doors' glasses are peeling off. I contacted Sharp Unsupport Services several times but there are empty promises one after the other. Instead of coming up with the solution or engaging a constructive dialogue, they are good on saying "the manager will call you back today". Unfortunately, the manager does not call you at all.

Posted by Anonymous


i called the oncologist assistant Jacklyn on october 10,11,12 and 13 with no reply, i decided to stop by on Friday the 14 inquiring about a referral i needed for my arm sleeve for lymphodema. Jacklyn seemed annoyed i had stopped by and said she had just gotten it approved that day.

a call back would be the professional, polite, proper, kind thing to do.

when dealing with cancer some staff should not work for those areas if they cannot offer compassionate care.

Posted by Nevneverbyasharpagain


After sales service is terrible. I purchased a Sharp Microwave convection oven it has 5 months warranty remaining and when a large dish is placed on the turntable is no longer rotates. Sharp say the machine is working perfectly even though I have demonstrated the problem. They will not fix. The microwave is basically useless unless you only want to do light cooking. I contacted Sharp complaints by email (they won't provide a phone number) and have not receive a reply.

Posted by sharp led 32 inch


I purchase a sharp led tv one year ago..
And now tv is not working...it's picture tube is need to replace... but no service from company...i call too many times but they never give us proper guidance.....
Such a very bad company never going to purchase any electronic item from sharp

Posted by AF


I Downloaded A Tv Update And Suddenly The Tv Stopped Working. It Worked Before The Update. Now Theyre Telling Me Its A Hardware Issue Not Covered By Them.

Posted by Amel Fikry


Very bad and disappointed..This complain is from Cairo, Egypt. I bought 2 A/Cs sets each 1 and 1/2 ton. The complain merely about the technical support. When they sent the technician to mount the 2 sets. I discovered that he cut the main electrical rope in half and took the second half from both sets. when i confronted him with this issue he claimed that the rope is too long and i don't need all that length. i was really dissatisfied.
I reported my complain with the CS in EGYPT. Unexpectedly, i received no attention or follow up. the telephone CS person assured that they will refer to me. but nothing happened and they said that they called me and i didn't answer. THis is not true and far away of being right. and i reported this too.NOw i bear Sharp International all the responsibility if anything happened to my 2 sets during the warranty or after the warranty period as well.I am really disappointed from the quality of service of SHARP EGYPT.plz solve z problem from your side ASAP. Thank You.

Posted by kf57413


I think the customer service or lack of service of Sharp and through Sharp is very poor!!! You pay hundreds of dollars and pay for the extended warranty for their product, you should be treated a whole lot better then this. I call Sharp and tell them that my TV has no picture but has sound. They try to trouble shoot the problem, but we get no where. Then I'm told that I need call back and talk technical support, ( well they transfer me to them) I tell them the problem. They tell me that they have to send someone to my home. They tell me I have to wait 3 to 5 business days for someone to call me and set up a time for them to come to my home, now i might have to take a day off work just so that I fit into their schedule. Then are they going to have the part on the truck to fix my TV?!!!! Probably not solo how long does it really take to fix a TV?? A month. To me this is ridiculous!!! Never buying Sharp again!!!

Add your review!

Posted by hamongog


They were awesome! It's a great product, the 800 number was easy. Had to call back after I changed the security seeing on my router. They picked right up where we had left it of and problem solved!

Posted by Anonymous


Our Sharp service tech is the best there is around our town. He is always on time and always gets back to us quickly with answers to our problems and even helps us out with other products in our shop that he doesn't have to do such as computer support and looking at other printers for us. I wish all service techs were like him.

Posted by luvnevada


Called to ask question about an older sharp aquos and Greg answered my questions quickly and concise. Really appreciated you Greg. Thank You

Posted by jberkoff


Called to replace a remote control device that the dog somewhat destroyed. Talked with Katherine in Illinois and was able to relace the remote quickly and was left very satisfied as for the entire experience.

Posted by Anonymous


Great customer service. Though the operator didn't know how to deal with my wifi issue he took the time to ask around and eventually found the problem. I can deal with a 10 minute call.

Posted by HOL3


I purchased a 60" Sharp Aquos in July 2010 and yesterday evening and this morning could get sound but no picture. I called Verizon FIOS and they claimed it was the television. I called Sharp and the techs walked me through a troubleshooting which showed it was not the TV at all. Thank you for the excellent customer service. I was tremendously relieved to discover that it was not my TV. And am extremely grateful for your help.

Posted by the fire guy


2 month old Aqous blacked out screen. Called customer service. Refered me to local repair shop. Came to repair TV (with parts) but couldn't even get the back cover off. Took to shop. 3 days later discovered they had wrong parts. Reordered. New parts arrived a week later, repaired, tested and returned. Pretty good service for an over the phone diagnostic. Sharp followed up almost daily with phone calls and status of repair. A week after repairs completed Sharp again called to see if I was satisfied. Pretty Damn Good Service!

Posted by Anonymous


I was extremely impressed with the customer service i received today. The employee I spoke with was incredibly friendly, patient and best of all, solved my problem! I got on the phone with a live person in a matter of seconds (maybe a minute) who was very knowledgeable and helpful.

Posted by rich10103


I have a LCD 46 (LC46LE810UN) and had a communication failure with ATT box on HDMI cable. The fix you put on my TV worked perfectly.

Thank You!!

Posted by JT


Spoke with Joshua C. - very polite... helpful yes - i suppose, basically just gave me the service center to look at a projector going bad.

Posted by Justus Patrick


The man i spoke with through calling customer support was more than helpful. Got my problem fixed and he knows what hes doing. I want to acknowledge his perfect work so my name is Jutsus Patrick and i called at 11:34 am, sunday the 23rd. My problem was with the audio on my aquos lcd tv. i hope you can look that up and give him the credit he deserves.

Posted by Anonymous


the gentleman who helped me did a great job.

Posted by C65E77UM


I have a 65inch LCD TV I bought in September '09. I noticed banding and horizontal bars on the screen. I started a case with Sharp on a Wed., they sent a repair tech on Fri., and with a followup call the following week it was determined that they would replace my 65" TV. Not only are they shipping me a new replacement TV, but will be sending me their newest version as mine is discontinued. Nothing but AAA++ service from Sharp. Excellent customer service and communication! Thank goodness for warranties!

Posted by Anonymous


The woman who helped me was wonderful! the service was quick and simple!

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