Sephora Customer Service

User Reviews, Ratings and Comments

Sephora customer service is ranked #20 out of the 946 companies that have a rating with an overall score of 94.25 out of a possible 200 based upon 10 ratings. This score rates Sephora customer service and customer support as Acceptable.


8 Negative Comments out of 10 Total Comments is 80.00%.


2 Positive Comments out of 10 Total Comments is 20.00%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Sephora

    Customer Service Scoreboard

    • 94.25 Overall Rating
      (out of 200 possible)
    • 8 negative comments (80.00%)
    • 2 positive comments (20.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 7.5 Reachability
    • 7.5 Cancellation
    • 7.0 Friendliness
    • 7.7 Product Knowledge

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Posted by SEPHORA

wasted my time trying to print a return label that doesn't exists. should not be used as an option. not happy with my order. The free samples was a joke. nothing substantial

Posted by sephoraaddict

I do like the sephora return policy but does anyone know if I can return something that's already been opened?

Posted by Heather

I just contacted Sephora customer service to question pending charges on my JCP account for an order I cancelled and was given no respect, concern, or actual customer service.
As a matter of fact, the csr I just spoke with laughed at me 3 times when I was questioning why it was taking so long to credit my account back for a cancelled order. I have never experienced anything like it. One of the most unprofessional experiences I have ever encountered. Unfortunately, this post will probably not be read by anyone that cares but I at least like to inform others about the crappy experience.

Posted by Tammy

I do not understand why you cannot return an item bought from a stand alone store at a store in jc penneys....the stand alone store manager said I could only for the one in jc penney to tell me no! For the love of God will you let your employees know which one is correct?

Posted by Anonymous

I recently tried to get a return label,your site didn't accept my email address.I entered it 3 times to no avail.please contact me at this address . I'd like to return the product.thank you. Mab.

Posted by KK

I will NEVER buy anything from Sephora again. My first e perience shopping there then attempting to return "unopened" purchases made no sense. The return was going smoothly until a different cashier told the one cashier "we dont have enough money", REALLY? An $83 purchase from my debit card? I yook the humble road and will wait for a few......I want my mo.ey just like I gave it to them. I will ask them to remove my name from their mailimg list.

Posted by Damdeean

My daughter got a $200 face cleaner and I tried to return it for store credit, no I don't have a receipt. They ran my id and told me I couldn't return it because their system said I have to many returns. I have never return anything at Sephora, so I don't know what the issue is but I do know that I will not buy anything from them due to their poor policy

Posted by Krat

I tried to return unopened items with receipt marked 6 days ago to a jcpenny Sephora. The lady said I could only get an in store credit since it was purchased at a free standing store. Is this correct?

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Posted by ?

I was in the store for holiday gifts and was so very pleased at the amount of customer service I had to
write a post. I live in Madison and was at West Town and had Grace helping me. She really knew the product lines and could help me find exactly what i was looking for. I would highly recommend Sephora for that reason. Will return as I am a
very satisfied customer. Thank you Grace and Sephora

Posted by Aurora

I was in your Fresno store with my granddaughter last Saturday September 24th. She was insecure about choosing foundation and bronzing powder. Jack asked us if he could help and he was so wonderful. He chose a perfect foundation, bronzing powder, mascara and lip gloss for Alli.
Jack made it fun and he was so knowledgeable. There was no pressure from him just thoughtful, patient help.
We said our thank yous but will you, please, acknowledge him for us.
He, truly, made this shopping experience a pleasure.
Lonie Dell

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Company News
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