Schwinn Customer Service

User Reviews, Ratings and Comments



Schwinn customer service is ranked #924 out of the 939 companies that have a sportpref.ru rating with an overall score of 14.00 out of a possible 200 based upon 5 ratings. This score rates Schwinn customer service and customer support as Terrible.

NEGATIVE Comments

5 Negative Comments out of 5 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Schwinn

    Customer Service Scoreboard

    • 14.00 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 3.0 Friendliness
    • 1.0 Product Knowledge

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Posted by Kathy


I purchased a Schwinn roadster tricycle for my grandson for Christmas. As it turned out the seat was missing. I went back to Sam's club but they only had pink trikes left. I asked if they would take a seat from one of those and it was against their policy. The seat from the bike stores is $39.95. Can I get a seat for it from you? Thank you. Kathleen Wood.

Posted by Anonymous


Hello



I purchased one of the thousands of folding locks priced @$40 and regularly sold at Canadian tire.



Unfortunately the thief after unsuccessfully tried cutting the lock, easily popped the lock with a flat headed screw driver. I would like to send a pictures to show where the lock is clearly weak. Perhaps you can be some help with looking into this and the lock.



Thank you

Gavin Bowness

Posted by MrsBeeinTornadoAlley


Initially, on or about August 23, 2015, we purchased a SCHWINN ELLIPTICAL 430 thinking it would be the greatest home exercise machine since sliced bread! Boy were we wrong!! It took a little more than four hours and two adults to assemble the SCHWINN ELLIPTICAL 430 and after all that, it did NOT work! So, we call ACADEMY SPORTS AND OUTDOORS where we purchased the SCHWINN ELLIPTICAL 430, and the store Manager advised me to bring the SCHWINN ELLIPTICAL 430 back to the store where we purchased in southwest Oklahoma City, AND we did after spending another two hours taking the darn thing apart. That being said, we did NOT return the SCHWINN ELLIPTICAL 430 for another SCHWINN, but opted to exchange the SCHWINN for PROFORM ELLIPTICAL and it works! We are amazed, after the SCHWINN people told us that they would send us another POWER ADAPTOR, they did and the SCHWINN ELLIPTICAL 430 still did NOT work!! I used to think SCHWINN BRAND was the Cats Pajamas, apparently, I was wrong!

Posted by Anonymous


I bought my Schwinn "tweener" 35 years ago when Schwinn got out of the replacement business and the factory "built" bikes from spare parts they no longer used to repair bikes. It was heavy and rugged and lugged me and both kids on mounted seats around the block and around the nations national park systems. It was borrowed to Africans when they visited. It was college transportation for my son for a couple years. Last week I was riding and a small boy on a bmx rode out in front of me and the collision destroyed the indestructible. (the bike wheels not me. no one wants to replace the wheels as they are quite out of date). No request just thanks so much for all the fun. Mike

Posted by Anonymous


I recently brought a Schwinn 130 Upright, I am so not pleased with this product or their customer service. I took the product back for a full refund. Warning..........Do Not Buy! If I had the CEO's name I would let him know how I feel, in the mean time I'll use the internet to let everyone else know.

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Contact Information
Schwinn Bikes Customer Service
800-626-2811
Schwinn Fitness Customer Service
800-605-3369

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Schwinn Manuals
Company News
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