Schwinn Customer Service

User Reviews, Ratings and Comments

Schwinn customer service is ranked #932 out of the 946 companies that have a rating with an overall score of 14.00 out of a possible 200 based upon 7 ratings. This score rates Schwinn customer service and customer support as Terrible.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Schwinn

    Customer Service Scoreboard

    • 14.00 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 3.0 Friendliness
    • 1.0 Product Knowledge

Add your review!

Posted by TexasIron

I recently bought a Schwinn Drifter 26" men's bicycle. I've had two flats on the front tire and four on the back. The last was going down a good grade that left me with a gashed hand after the tire/tube blow out. When I bought this bike I bought a Schwinn for my ten year old daughter. I've fixed the back tire on that bike also. So, the tire/ tube being sold are "JUNK"!!! Not something that I thought of when I chose to buy Schwinn. Well, it's all Chinese baby! Schinns JUNK!!!

Posted by Frank

Need to reach customer service.takes me in circles.Please supply another no.

Posted by Kathy

I purchased a Schwinn roadster tricycle for my grandson for Christmas. As it turned out the seat was missing. I went back to Sam's club but they only had pink trikes left. I asked if they would take a seat from one of those and it was against their policy. The seat from the bike stores is $39.95. Can I get a seat for it from you? Thank you. Kathleen Wood.

Posted by Anonymous


I purchased one of the thousands of folding locks priced @$40 and regularly sold at Canadian tire.

Unfortunately the thief after unsuccessfully tried cutting the lock, easily popped the lock with a flat headed screw driver. I would like to send a pictures to show where the lock is clearly weak. Perhaps you can be some help with looking into this and the lock.

Thank you

Gavin Bowness

Posted by MrsBeeinTornadoAlley

Initially, on or about August 23, 2015, we purchased a SCHWINN ELLIPTICAL 430 thinking it would be the greatest home exercise machine since sliced bread! Boy were we wrong!! It took a little more than four hours and two adults to assemble the SCHWINN ELLIPTICAL 430 and after all that, it did NOT work! So, we call ACADEMY SPORTS AND OUTDOORS where we purchased the SCHWINN ELLIPTICAL 430, and the store Manager advised me to bring the SCHWINN ELLIPTICAL 430 back to the store where we purchased in southwest Oklahoma City, AND we did after spending another two hours taking the darn thing apart. That being said, we did NOT return the SCHWINN ELLIPTICAL 430 for another SCHWINN, but opted to exchange the SCHWINN for PROFORM ELLIPTICAL and it works! We are amazed, after the SCHWINN people told us that they would send us another POWER ADAPTOR, they did and the SCHWINN ELLIPTICAL 430 still did NOT work!! I used to think SCHWINN BRAND was the Cats Pajamas, apparently, I was wrong!

Posted by Anonymous

I bought my Schwinn "tweener" 35 years ago when Schwinn got out of the replacement business and the factory "built" bikes from spare parts they no longer used to repair bikes. It was heavy and rugged and lugged me and both kids on mounted seats around the block and around the nations national park systems. It was borrowed to Africans when they visited. It was college transportation for my son for a couple years. Last week I was riding and a small boy on a bmx rode out in front of me and the collision destroyed the indestructible. (the bike wheels not me. no one wants to replace the wheels as they are quite out of date). No request just thanks so much for all the fun. Mike

Posted by Anonymous

I recently brought a Schwinn 130 Upright, I am so not pleased with this product or their customer service. I took the product back for a full refund. Warning..........Do Not Buy! If I had the CEO's name I would let him know how I feel, in the mean time I'll use the internet to let everyone else know.

There are currently 0 Positive Comments for Schwinn.

Be the first to submit a positive comment
There are currently 0 Employee Comments for Schwinn.

Be the first to submit a comment from an Employee


We are proud to recognize the companies providing the best customer service each year within their industry.


Check out these popular comparisons of Schwinn customer service versus other companies:

Schwinn vs. Bowflex
Schwinn vs. Giant
Schwinn vs. Nautilus
Schwinn vs. NordicTrack
Schwinn vs. ProForm
Schwinn vs. Radio Flyer
Schwinn vs. Ross
Company Replies

Authorized representatives of Schwinn can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Schwinn Bikes Customer Service
Schwinn Fitness Customer Service

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Schwinn corporate office headquarters phone number, address and more at

Get Help Online

Get immediate support for your Schwinn questions from

Reviews & Ratings

View thousands of Schwinn user reviews and customer ratings available at

Schwinn Manuals
Company News
Schwinn to make 75th anniversary Paramount road frame
MADISON, WI (BRAIN) — Schwinn is celebrating the 75th anniversary of its Paramount model with a limited edition, U.S.-made, steel road frame made at the former Schwinn-owned Paramount factory, now operated by Waterford Precision Cycles in Wisconsin ...
Schwinn launches redesigned children's line, SmartStart
MADISON, Wis. (BRAIN) — Schwinn has launched a new line of children's bicycles to be sold at mass retail that have been redesigned to better fit young riders' body proportions and riding needs. The new geometry on the Schwinn SmartStart bicycles is ...
Longtime owner of West Covina Schwinn Cyclery to retire
When Bob Dobbie began working at Coates Schwinn Cyclery in 1970, Richard Nixon was the president, gas was selling for 36 cents a gallon and the average cost of a new home was $26,600. Dobbie bought the business in 1976 and renamed it West Covina ...