Sara Lee Customer Service

User Reviews, Ratings and Comments



Sara Lee customer service is ranked #87 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 60.69 out of a possible 200 based upon 13 ratings. This score rates Sara Lee customer service and customer support as Disappointing.

NEGATIVE Comments

12 Negative Comments out of 13 Total Comments is 92.31%.

POSITIVE Comments

1 Positive Comment out of 13 Total Comments is 7.69%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Sara Lee

    Customer Service Scoreboard

    • 60.69 Overall Rating
      (out of 200 possible)
    • 12 negative comments (92.31%)
    • 1 positive comments (7.69%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 3.6 Reachability
    • 7.0 Cancellation
    • 0.0 Friendliness
    • 0.0 Product Knowledge

Add your review!

Posted by Anonymous


I purchased a Sara Lee cherry cheese cake today to serve to my guest for supper.What has happened to your cheese cakes? It was so thin I was shocked.Are you trying to save on the cream cheese or What?Don't think I will purchase them again

Posted by SYNDICATED FOOD CRITIC


Well I have some time so will advise you change you calling SARALEE FRENCH STYLE CHEESE CAKE when its nothing compared to the FRENCH baking cakes as I have lived in Paris for many years and when you call something CHEESE its not what you have, its mushy cream with some smidge of strawberry topping. WITH ALLTHE FREE FOOD I GET WAS WILLING TO TRY YOUR AT THE PUBLIX BUT NOW WOULD LIKE A REFUND WITH A FREE $3.00 COUPON ATTACH TO MY MAIL AND TRY ANOTHER STYLE CAKE YOU IGHT HAVE . I BENDABLE

Posted by Eileen


Sara Lee used to make a good cheesecake. NO LONGER!
The cracker crust is horrible and clearly not a real graham cracker crust, the cheesecake (cream cheese) has no taste,
You have ruined this product in an effort I am sure to make a cheaper
Product.

Posted by Anonymous


Good Morning,



Making lunch for work I found some slices with holes in them

Thomas Buckwalter

Thank You

Posted by sara lee customer service


My suggestion I purchased a frozen cherry pie at WM and was never so disappointed. I found 2 things that need to be improved in my opinion. I worked at a bakery for my teen years and know about pies since i made 1,000's during that time and also delivered as well.

1. The pie crust is to THICK

2. There is more syrup than CHERRIES.



jack the price up 50 to 75 cents and give the customer a better product and repeat business will be the fruit of your labor by doing so. I will not buy another Sara Lee fruit pie in the near future. I only ate half due to the fact is was a crust pie with a sampling of fruit.

Kenneth Young

Posted by Anonymous


i am a coffee buyer that would purchase master chef coffee at walmart. I always bought the 30.5 ounce can. I have discovered walmart doesn't carry the 30.5 ounce can, they only offer a very small can, not sure how many ounces. I am very disappointed i can't buy master chef coffee and am forced to buy maxwell house in the 30.5 can. Thank you for listening to my complaint.



lisa fossaceca

Posted by Marnie


Our family loves, loves, loves all your products, but our very new favorite is the Artesano Bread. Fantastic! Even the grocery checkout clerks comment on how much they love it too.

Keep up the good work!

Often times Safeway runs out, and it ruins my day.

Posted by Anonymous


Perhaps you can help me. My Name is Oscar Mauser. Sara Lee is an old time close friend of Alan Weil from school years in Chicago. I am Alan M. Weil's very dear friend and former person of his enterprise " Unicover " in Washington DC. Alan recently passed away (last Sept), we had planned to do some business with and for Sara. But I have no way to contact her sense Alan having passed. I would like to leave Sara my # and E-mail in hope to still speak with her.

[email protected] / phone in NY Alan ID from Highland Park, Chicago.

Sincerely,

Oscar Mauser

Posted by Peggy


We purchased a cherry Sara Lee pie for Christmas eve dinner thinking that Sara Lee would be a delicious option rather than baking our own. Much to our surprise, there were hardly any cherries and one of them had a pit in it. Before throwing the rest of the pie away, I counted the actual number of cherries in a full one-half of the pie - 18 total. The pie had very little filling and most of it was just the gelatin portion. So sad and disappointing - thought more of Sara Lee products.

Posted by mary


Please tell me where I can buy a chocolate swirl sara lee pound cake..If not in Delaware,usa can I order from you?

Posted by Anonymous


The only time I've every called your Co to ask a question, and no one is available to take my call. EVERYONE is attending a meeting.

The last three times I've purchased your Healthy Multi-Grain Bread is turns moldy in about 4 days. I don't know if the problem is with Walmart or your Co?????

Posted by Anonymous


To whom it may concern

Would like to thank you for having a great product. But, here lately when I have purchased a loaf of bread there are to many holes in the slices. Would hate to go to another brand. Thank you in advance for your cooperation.


Earnest

Add your review!

Posted by Anonymous


Thank you for the loaves of Sara Lee bread that I received for free today at my local Publix grocery store!
I have alwsys been a fan of any Sara Lee products especially the honey wheat bread and the low sodium Turkey oven baked at the deli department!
Thank you for that wonderful gesture of giving free bread today!

There are currently 0 Employee Comments for Sara Lee.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Sara Lee customer service versus other companies:

Sara Lee vs. Kraft
Company Replies

Authorized representatives of Sara Lee can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-323-7117

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Sara Lee corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Sara Lee questions from HelpOwl.com.

Reviews & Ratings

View thousands of Sara Lee user reviews and customer ratings available at ReviewOwl.com.

Company News
Bimbo Bakeries recalls bread sold in 11 states, including Sara Lee and Nature's Harvest
The maker of Sara Lee, Nature's Harvest and other brands is recalling about 48,000 packages of bread sold in 11 states because they may contain fragments of glass from a broken light bulb at a company factory. Bimbo Bakeries said Wednesday one...
Sara Lee, Nature's Harvest Breads Recalled Over Glass Fragments
The glass came from a broken light bulb at one of the Bimbo Bakeries USA bakeries, which produces the products. There have already been three reports of small glass pieces being found on the outside of the bread, but fortunately no injuries have been...
Sara Lee bakes up Artesano-style bread
Williams Cos. sue ETE, Kelcy Warren over stock offering Medicaid cuts could force most Oklahoma nursing homes to close, health care group says "This is devastating:" Catoosa superintendent discusses switch to four-day schedule Miracle Child: BA ...