Saks Fifth Avenue Customer Service

User Reviews, Ratings and Comments

Saks Fifth Avenue customer service is ranked #515 out of the 946 companies that have a rating with an overall score of 30.97 out of a possible 200 based upon 48 ratings. This score rates Saks Fifth Avenue customer service and customer support as Disappointing.


46 Negative Comments out of 48 Total Comments is 95.83%.


2 Positive Comments out of 48 Total Comments is 4.17%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Saks Fifth Avenue

    Customer Service Scoreboard

    • 30.97 Overall Rating
      (out of 200 possible)
    • 46 negative comments (95.83%)
    • 2 positive comments (4.17%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.7 Reachability
    • 2.6 Cancellation
    • 3.1 Friendliness
    • 3.1 Product Knowledge

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Posted by Joro

I went just after 2 days of buying Gucci Ace $715..I was so excited came home wore it to show it to hubby he approves and the next day I wore it for an hour only cause it was killing my feet. I bought it as walking shoes but that was impossible. I went the very next day and explained them the saturation and thought to get a size up. They totally refused an exchange I told them it was not a return but exchange and this shoes is expensive shoes I really want to use them other wise it will be laying in my closet but still the answer was NO. I'm very very disappointed even though I use to shop a lot and this was my 1st return ever. I'm just returned my 3 pairs of Chanel and Gucci that I ordered online and it was unused condition and buying it fro Neiman Marcus. SAKS YOU ARE LOSING CUSTOMERS.

Posted by Anonymous

I called several of your locations for a handbag. I was put on hold for several stores. But the location that I call tonight was florida. Miami.The person left me on hold for 15 minutes. So rude. No apologies all.Then the manager okay. I guess how you all do business. So unprofessional.Very terrible experience but I think no great service. So, So unfortunate. I am soo sure u want repsonse fir my review. Since yoy have had several several terrible reviews from clients. Maybe u all need to rethink customerservice. So sad.

Posted by Moogie

Worse website ever. Why don't they talk to their IT person, but they do not.
I misplace my return label and went online to Chat. SAKS DOES NOT PROVIDE AN ADDITIONAL RETURN LABEL, EITHER BY MAIL OR EMAIL. Like no other department store in the world.

Posted by Ramp426

WORST CUSTOMER SERVICE EVER! I will never shop at Saks again. Nordstrom has way better customer service and also a great refund policy. I bought a pair of Rag and Bone booties and they were way too uncomfortable and also larger than they normally are (I own several pairs). Well, after wearing them once for a few hours I decided they were not worth keeping and chatted with a Saks representative who told me that I can return the shoes after they've been worn and she would leave comments in my account. So I printed the chat transcript and placed it in the box and shipped it off to Saks. I checked the tracking and it showed it was delivered so I chatted with them to see when I will receive my refund. They said that my return got denied and the shoes will be shipped back to me. WTH. I would have not gone through everything I did to make sure that I could return the shoes. I spoke to a manager that said he will research further (look into the chat transcript and my account with the notes the other rep left), but I will not be guaranteed a refund. Are you kidding me? Saks has the worst customer service experience. I am still waiting to hear back from the manager, but I have a feeling I will get nowhere with this issue. Why would the representative tell me that I can return the shoes without mentioning that the shoes will need to be investigated first and my refund could get denied? Very frustrated right now.

Posted by Cabbie18

I can tell you why the refund policy is only 30 days because I used to work at Saks in Beverly Hills. Half of all the merchandise sold would be returned and it was a huge loss of revenue for the company and sales personnel. Imagine that. HALF! People would generally use the merchandise by wearing it or using it a few times then return it with the tags still on. It was 10 years ago and if I remember correctly, the refund policy used to be 60 days. Which was fair! Most of the people returning were foreigners from Europe, Brazil and other countries and of course the Persians who always wanted something for nothing and if they did not get the refund they would put up a fight. It's no wonder The US and other countries have to argue with Iran. And let me tell you some customers were truly annoying or plain trouble. Even returning merchandise that was visibly dirty. So there you have it, half of society is just plain despicable. If you shop at Saks, make sure you really want what you are paying for. And for the love of God, if it's clothing, try it on first before buying it!! Yes it can take 3 to 4 weeks to get your refund but that's almost anywhere. Expect high-quality with Saks products. But do not expect to buy from Saks and then return The merchandise expecting a refund after 30 days. Have some damn integrity. You are supposed to buy, not borrow. As for you euro trash and Persians and other foreigners who expect something for nothing, you know who you are.

Posted by Tonis

Shopping at is fine. But, if you want a refund forget it. I ordered a glass jar with cookies. When it arrived it was not packed right. It was in many pieces. I even cut myself on it. They told me to email a picture, which I did. They emailed back and said they would process the full refund. After 2 weeks I asked where is my refund. She said it takes 10 to 14 business days. That's crap. It's been over four weeks and nothing. I went on chat with Barbara Taylor. She said to send a picture. I said I already have, and even had a return number. She ended the chat. I'm calling my credit card and stopping payment. That is the only way to handle Saks! Also they lost a long term customer, I even cancelled my saks card after 20 years.

Posted by Life

The return policy in not competitive with other stores and is very inflexible. I would only purchase as a last resort if I could not find the product elsewhere. Wake up Sak's, before it's too late.

Posted by catex

I don't know whether I'd blame USPS or Saks, I returned skincare products to Saks via mail, because I found them cheaper at Neiman Marcus with better deal. However, this is the 7th day of mailing, I still can't track the package on with the parcel number on the return label provided by Saks. I wonder whether this happen for other customer returning by mail?

Posted by Chzy

return took like 3 weeks to process and finally I got a email said they got my returned item but now another 3 weeks, I still haven't get my money back. I contact them through email but there is no reply at all. OMG

Posted by Aquatalia

The return policy is not very customer friendly. I bought a pair of shoes $595>00 which seemed comfortable to walk when walking on the carpeted floor of the store. However when I wore them at home and walked from my home to the drive way they were not comfortable to walk and the sole of my feet hurt. In addition the leather got marked in just walking from the to the driveway on cemented concrete floor. Seeing this I was very disappointed mainly because I hadI spent almost $600.00 on a shoe and it was not comfortable to walk in. I knew a return would not be possible, but I wanted to get the shoe exchanged for another shoes of the same brand. I explained the whole situation to the store manager at the raleigh store, but he refused to do an exchange on grounds that store would have to take the loss. It would have been appreciated if Saks would ensure that the quality of the shoes on display was worth the price tag of the shoe.

I was a returning customer to Saks, but after this incident incident I do not think I will spend money in Saks.

Posted by Pbis

The return policy is ambiguous in that it says items purchased at full price can be returned within 30 days. Does this mean reduced items may not be returned? I tried to get clarification via phone and chat but there is no answer. Christmas shopping could be dicey online if a sale item is not returnable.

Posted by Klakson

YOU GUYS TAKE FOREVER TO REFUND! I shipped my item out on 11/10/17 due to damage, and it's already 11/30/17 and you guys still have not processed my return!

Posted by Anonymous

Saks Fifth Avenue has the worst return policy and customer service.
Never will I shop here again.

Posted by Alexa

Worst customer service. The african american lady working at the register on August 3,2017 at 8pm in the one at vineland rd was VERY RUDE, NOT WANTING TO GIVE AN EXPLANATION of why she couldnt do the return. She wasnt nice at all. She could've said the same things she said in a nicer way. But she was RUDE!! wont be returning or recommending that location

Posted by bella

worst customer service ever return a pair of jeans expensive sales person would not return them said they were not saleable condition are you kidding the way i purchased them is exactly the way i returned them had all tickets attached reciept everything never would i walk in your store and i love to shop ihave spent a lot of money at Saks you lost a good customer.

Posted by Style 1

I made a purchase for True religion dark green Camo jeans. January 14, 2017 one wash and the pants were falling apart I went to the store at the orange block they refused to credit or find me another pair of pants my purchase was made with a Saks card and I have all four colors of the troop religion pants this particular pair doesn't hold up pass a wash unbelievable

Posted by tewodros m geday

I need

Posted by CIPZ

you should do it he same as Nordstrom rack does in their return policy. I'm not going to be your customer.

Posted by Anonymous

I called them 5 times and wasted about 40min of my time. There is no one at the online customer service. They have the worst customer service ever.

Posted by Shari

Calling is guaranteed to put you on hold a minimum of 20 minutes. I've had the displeasure of having to call at least 3 times now regarding a single order. The most recent call was made at 8:30 PM on a Monday night and I ended up talking to someone who did not understand or speak English very well.

Posted by MeNoLikey

I came online to check out the exchange policy because I have an item in the wrong size and receipt but I am discouraged to even contact Saks regarding the issue based on all the comments that alphabet been posted. What is Saks doing about their customer base? And do you guys even care? #stuck

Posted by [email protected]

It is impossible to read the contact phone NO. printed on the Saks Card for payment. I am also requesting a change in the date the payment is due as I don't seem to remember so early in the month to pay the bill. Mid month is best as that is the time I pay my other charges.
Thank you.
Phyllis cohen

Posted by Anonymous

I purchased a Chanel Powder Blush and YSL Lipstick and didn't like the color anymore I couldn't find my receipt and I didn't want my money back just wanted to Exchange for a different color but they gave me such a hard time and I was there for like 25 minutes because they couldn't find me in there system such CRAP! I WILL NEVER SHOP THERE AGAIN...

Posted by T D Center

the worst customer service that I have encountered anywhere. I work in a customer service job and my company makes Saks look as if they are going backwards. Never got an answer to a simple question!!!!

Posted by Damla

Hı! I bought a dress from this store today. When I came home I realized that dress was ripped. So I want to return but I couldn't find the receipt. I bought it with credit card. Still can İ return?

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Posted by Swag_NY_MIA

I have had an excellent experience with I had one of my orders cancelled as well. It happens! I find Saks has the MOST generous return policy, and sale price adjustment policy.... I have shopped all the high end names, and Saks is definitely a favorite. Lastly, I saw alot of people moaning about the time it takes to be refunded.. I just have to say if the amount of time it takes to be refunded for its return probably cant afford it in the first place.

Posted by Judy Meyers

I had an excellent experience at the Michigan
Ave. store in Chicago. Judy Meyers was the salesperson and did everything possible to find
something that would suit me in the coat dept.
One of the best I have ever had.
Diane Cooper

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